ProcessMaker

ProcessMaker

Automate business workflows, provide process intelligence, and boost productivity using AI

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

ProcessMaker Overview

  • Updated August 8, 2025

ProcessMaker is a business process automation platform that enhances productivity for over 3 million users by automating and scaling workflows. Key features include end-to-end automation, process intelligence for data-driven insights, and Agentic AI for building autonomous workflows that reduce manual tasks.

Used across industries like entertainment and education, it’s trusted by clients such as Sony Music and Coca-Cola for efficient process management.

Key Features

  • Workflow Automation: Enables the design, automation, and optimization of business processes using a drag-and-drop interface for approval flows, forms, and combining human tasks with auto-tasks and rules-based decisioning.
  • Process Intelligence: Provides end-to-end visibility into processes, including process mining, KPIs, conformance checking, and data-driven insights to identify automation opportunities and improve efficiency.
  • Agentic AI: Incorporates AI tools like FlowGenie AI agents and Genies for building autonomous workflows, context reasoning, automated decision-making, and reducing manual efforts while integrating organization-specific data.
  • Form and Interface Builder: Allows creation of custom forms, sub-forms, and interfaces without programming, supporting printable outputs like contracts and invoices with auto-filled data.
  • Robust Integrations: Offers extensive connectivity with existing systems, applications, and data sources to streamline information flow and extend the value of current tools.
  • Reporting and Analytics: Includes automated reporting tools, SLA reports, dashboards, and KPIs for complete visibility into employee performance, process efficiency, and compliance.
  • Decision Tables: Supports automation of business rules with decision tables that handle multiple hit policies for complex, overlapping rules without hard coding.
  • AI Documentation and Generation: Automatically generates process documentation or creates functional workflows from natural language descriptions to ensure proper documentation with minimal effort.
  • Security and Governance: Features secure data management, auditability, user permissions, and governance to maintain compliance and control over processes.
  • Customizable Workspace: Provides a centralized, personalized workspace with smart inbox tools to enhance task management, navigation, and overall productivity.

Price

  • Standard: Foundation for digital transformation; 1,000 cases/month (expandable); dedicated manager; unlimited processes/users; custom forms/interfaces; automate workflows/approvals; task tracking; secure data/governance; two environments. Starting at $3,000/month, billed annually.
  • Professional: All Standard features plus business rules automation; smart inbox tools; IDP/software integrations. Quote required, billed annually.
  • Enterprise: All Professional features plus Generative AI for workflows; FlowGenie AI agents; Process Intelligence (mining, KPIs, conformance). Quote required, billed annually.

Check pricing details: https://www.processmaker.com/products/pricing/

Pros

Competitor

Pros of ProcessMaker
Bizagi ProcessMaker offers a more accessible low-code platform with case-based pricing starting at $3,000/month, cost-effective for mid-sized organizations compared to Bizagi’s higher costs and reliance on third-party integrations.

Its intuitive drag-and-drop interface and AI tools like FlowGenie enable faster automation, with superior process intelligence for identifying bottlenecks.
Camunda ProcessMaker’s user-friendly interface and native AI, like FlowGenie, allow quicker deployment than Camunda’s developer-centric platform. Case-based pricing and robust reporting with KPIs offer better scalability and insights without extensive coding.
Appian ProcessMaker’s lower entry cost ($3,000/month) and simpler setup suit mid-sized businesses, unlike Appian’s costly, complex deployments. Low-code tools and process mining enable easier adoption and faster ROI.
Kissflow ProcessMaker excels in enterprise-scale workflows with decision tables and AI automation, surpassing Kissflow’s scalability limits. Robust integrations and analytics offer better customization for complex needs.
Nintex ProcessMaker’s unified platform with AI and IDP avoids Nintex’s integration challenges. Competitive pricing ($3,000/month) and advanced process intelligence support complex automations effectively.
BonitaSoft ProcessMaker’s scalability and AI tools outshine BonitaSoft’s open-source limitations. Its low-code environment and analytics deliver faster insights for non-technical users.
Pega ProcessMaker’s affordable pricing ($3,000/month) and faster setup suit mid-sized firms, unlike Pega’s costly, complex systems. Low-code and AI features reduce technical expertise needed.

Cons

Competitor

Cons of ProcessMaker
Bizagi ProcessMaker’s advanced features may have a steeper learning curve than Bizagi’s user-friendly focus. Consumption-based pricing can be less predictable than Bizagi’s tiered model for smaller firms.
Camunda ProcessMaker lacks Camunda’s open-source flexibility and containerization, limiting appeal for developer-heavy environments. It may need more setup for simple workflows compared to Camunda’s BPMN engine.
Appian ProcessMaker’s interface customization is less robust than Appian’s low-code environment, limiting tailored experiences. ROI may be less predictable for large scales compared to Appian’s AI and data fabric.
Kissflow ProcessMaker’s complexity can overwhelm beginners, unlike Kissflow’s no-code simplicity. Its $3,000/month price is less affordable for small teams, and it may overcomplicate simple processes.
Nintex ProcessMaker’s RPA is less integrated than Nintex’s suite with e-signatures, potentially needing extra tools. It lacks Nintex’s no-code simplicity for non-technical users.
BonitaSoft ProcessMaker’s paid plans contrast with BonitaSoft’s free open-source model, less cost-effective for customization-focused firms. Integration flexibility may be limited compared to BonitaSoft’s architecture.
Pega ProcessMaker offers less advanced AI decisioning and scalability than Pega’s robust case management. Its $3,000/month cost can be high for basic needs where Pega’s integrations offer better value.

Customers' Reviews From Reliable Websites

Software Advice Review
G2 Review
Gartner Review
Capterra Review
Glassdoor Review