Zoho Free CRM

Manage sales, contacts, and customer relationships.

Globe Linkedin Youtube Facebook Twitter
  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Zoho Free CRM Overview

  • Updated December 18, 2025

Zoho Free CRM is a cloud-based customer relationship management solution designed to support small businesses in building stronger customer connections. It provides essential tools for managing leads, tracking sales, and organizing contacts without overwhelming users with complexity.

The platform streamlines communication and helps teams stay organized, which improves efficiency and collaboration. With its user-friendly interface and core features offered at no cost, it serves as an accessible entry point for growing businesses.

Key Features

  • Contact Book : Store and organize contacts, leads, deals, and accounts in a clear profile layout that helps track every interaction.
  • Email Marketing : Let you create professional emails with templates and formatting tools, attach files, and manage opt-outs and workflow triggers for personalized outreach.
  • Lead Generation : Capture website visitors through web forms and track them using built-in tools so potential leads can turn into opportunities.
  • Automation : Support simple workflow automation for a limited number of tasks, which saves time on routine processes.
  • Analytics : Produce basic charts and reports that show performance and trends, which makes decision-making easier.
  • Customization : Allow you to create custom list views, rename tabs with terms that fit your business, and adjust how pages look.
  • Data & File Storage : Provide secure cloud storage with record and file limits that keep essential business data safe and accessible.
  • Ecosystem Integration : Connect smoothly with other Zoho apps and offer access to a wide range of extensions for expanded functionality.
  • No Hidden Costs : Completely free for up to three users with no trial limits, extra charges, or credit card requirements.

Price

Plan / Edition Price (per user / month) Details / Notes
Free US $0 Supports up to 3 users; core CRM features for leads, contacts, accounts, deals, basic mobile access.
Standard US $14/user/month (if billed annually) or US $20/user/month (if billed monthly) Includes basic CRM + some automation and more features than Free.
Professional US $23/user/month (annual billing) or US $35/user/month (monthly billing) Adds enhanced features — better workflows, forecast tools, more customization & CRM capabilities.
Enterprise US $40/user/month (annual) or US $50/user/month (monthly) Offers advanced functions — suitable for larger teams or complex CRM needs.
Ultimate US $52/user/month (annual) or US $65/user/month (monthly) Full feature set — highest tier CRM capabilities, more customization, support, scalability.

Pros

Competitor Pros of Zoho Free CRM
HubSpot CRM Zoho Free CRM connects smoothly with other Zoho apps like Books and Desk, giving small teams stronger automation and multi-department coverage than HubSpot’s free tier.
Freshsales (Freshworks CRM) Zoho goes beyond sales by linking marketing, accounting, and support tools in one ecosystem, while Freshsales focuses mainly on pipeline and communication.
Insightly Zoho provides wider integration with marketing, finance, and analytics, making it more suitable for businesses that need a connected system beyond task management.
Pipedrive Zoho Free CRM includes built-in workflows, scoring, and reporting, while Pipedrive keeps many advanced tools as paid extras.
Bitrix24 Zoho offers a cleaner and more customizable interface, giving teams flexibility without the clutter often found in Bitrix24.

Cons

Competitor Cons of Zoho Free CRM
HubSpot CRM HubSpot’s free plan has better marketing features such as email campaigns and dashboards, which Zoho Free cannot fully match.
Freshsales (Freshworks CRM) Freshsales allows unlimited users and includes calling and email tools, while Zoho Free is capped at three users and restricts telephony.
Insightly Insightly has stronger project and task management, while Zoho Free users often need extra apps to handle operations beyond CRM.
Pipedrive Pipedrive is easier to use with its clear pipelines, while Zoho can feel complex and harder to set up for new teams.
Bitrix24 Bitrix24 supports unlimited users and contacts for free, while Zoho Free sets tighter limits that growing businesses may quickly outgrow.

Verified Customer Reviews

PCMag Review
Reddit Review
G2 Review
Forbes Review
Gartner Review