HubSpot Free CRM

HubSpot Free CRM helps small businesses manage contacts, sales, and customer relationships.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

HubSpot Free CRM Overview

  • Updated December 28, 2025

HubSpot Free CRM is a user-friendly platform designed to help small businesses organize and manage customer interactions more effectively. It provides tools for tracking contacts, deals, and communications, which ensures teams stay aligned and informed.

With features like email tracking, pipeline management, and reporting, it allows businesses to improve sales processes and strengthen customer relationships. Its free plan makes it an accessible option for growing companies.

Key Features

  • Contact & Deal Management : Keep all contact and company records in one place and tracks deals through stages easily. A visual pipeline helps you see progress at a glance.
  • Task & Activities Tracking : Let you schedule tasks, log calls and emails, and manage to-dos so important actions are never missed.
  • Reporting Dashboard : Show clear insights about sales, deals, and customer activity in one view so your team stays aligned.
  • App Integrations & Data Sync : Connect with Gmail, Outlook, and many other apps so your tools stay linked and data remains accurate.
  • Live Chat & Ticketing : Support customer service by allowing you to chat with visitors, log tickets, and route queries in a shared inbox.
  • Meeting Scheduler : Provide a simple way to share availability and let people book time with you directly.
  • Email Tools : Include features like email tracking, templates, and scheduling so communication is consistent and timely.
  • AI-Powered Helpers : Offer AI tools that prepare call summaries, research companies, and assist with content creation to save time.
  • Mobile App : Give access to your CRM on iOS or Android so you can stay productive on the go.
  • High Contact Limits : Support up to one million contacts and offers unlimited storage with no expiration.
  • Marketing & Lead Capture Tools : Provide forms, landing pages, ad management, and email marketing to help nurture leads effectively.

Price

Plan Name Price (per user/month) Key Inclusions
Free CRM $0 — forever, no expiration Up to 2 users, 1,000 contacts, unlimited customer data, core CRM features
Starter Customer Platform Limited-time offer:

 

Pros

Competitor Pros of HubSpot Free CRM
Zoho CRM Free HubSpot feels easier to navigate and has more built-in features. It gives you a broader CRM experience right away and makes contact management and reporting more intuitive.
Freshsales Free HubSpot gives you more marketing tools and integrations for free. It offers a richer free tier and handles email, chat, and deal tracking in one neat package.
Bitrix24 Free HubSpot’s interface comes across as cleaner and simpler to understand. You don’t need to dig through complex menus. Plus, it integrates with plenty of apps out of the box.
Agile CRM Free HubSpot gives you fuller access to CRM and marketing features at no cost. Its free plan includes advanced contact management and reporting that others limit.
Insightly Free HubSpot offers stronger marketing tools, better reporting dashboards, and a more complete CRM suite. Insightly tends to feel more basic in comparison.

Cons

Competitor Cons of HubSpot Free CRM
Zoho CRM Free HubSpot can get pricey if you upgrade. Zoho gives more customization and AI features down the line at lower cost.
Freshsales Free HubSpot may feel overwhelming as you grow. Freshsales stays lean and focused on sales, which suits small teams better.
Bitrix24 Free HubSpot limits how much you can do for free—Bitrix24 offers more users and storage on its free plan, which may suit growing teams.
Agile CRM Free HubSpot stays in-browser and needs internet, while Agile gives offline access and gamified productivity tools, which some teams prefer.
Insightly Free HubSpot’s learning curve can feel steep at first. Insightly is simpler and may work smoother for those who just need basic CRM with project tracking.

Verified Customer Reviews

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Crazy Egg Review
PCMag Review
Reddit Review