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Avaya is a long-established enterprise communications provider offering unified communications (UCaaS), contact center (CCaaS), and collaboration solutions. Known for reliability and scalability, Avaya supports complex voice, video, messaging, and customer engagement needs across on‑premise, hybrid, and cloud environments.
It is widely used by large enterprises and government organizations requiring advanced call handling, customization, and global deployment capabilities.
| Plan | Price |
|---|---|
| Core | $20/user/month (Annual) / $25/user/month (Monthly) |
| Advanced | $25/user/month (Annual) / $30/user/month (Monthly) |
| Ultra | $35/user/month (Annual) / $40/user/month (Monthly) |
Price details: https://www.avaya.com/en/products/cloud-office/pricing/
Competitor |
Pros |
|---|---|
| RingCentral | Compared to RingCentral, Avaya offers deeper enterprise-grade contact center capabilities and long-standing telephony expertise. Avaya’s Infinity Platform emphasizes AI-driven orchestration across voice and digital channels, making it better suited for complex, large-scale environments with hybrid or legacy infrastructure requirements. |
| Genesys | Against Genesys, Avaya stands out for customers needing flexible deployment models, including on-prem, private cloud, and hybrid. This makes Avaya attractive for regulated industries that cannot move fully to public cloud while still wanting advanced AI, analytics, and omnichannel CX features. |
| NICE CXone | Compared to NICE CXone, Avaya provides stronger native telephony integration and hardware support, which reduces reliance on third-party voice stacks. Enterprises with existing Avaya voice investments benefit from smoother migration paths and lower disruption when modernizing CX capabilities. |
| Cisco Webex | Versus Cisco Webex, Avaya delivers more specialized contact center depth, particularly in routing, orchestration, and workforce workflows. Avaya’s focus on CX transformation goes beyond collaboration, making it more suitable for organizations where contact centers are mission-critical rather than an extension of UC. |
| Five9 | Relative to Five9, Avaya offers broader enterprise communications coverage by combining unified communications and contact center solutions under one ecosystem. This integrated approach simplifies vendor management and supports large global deployments requiring advanced governance, security, and customization. |
Competitor |
Cons |
|---|---|
| RingCentral | Compared to RingCentral, Avaya can feel more complex to deploy and manage, particularly for small or mid-sized businesses. RingCentral’s simpler setup and more intuitive admin experience may appeal to teams without dedicated IT or telecom specialists. |
| Genesys | Against Genesys Cloud, Avaya’s cloud-native experience may feel less streamlined for organizations seeking a pure SaaS model. Genesys often leads in rapid innovation cycles and unified cloud architecture, whereas Avaya still balances legacy and modern platform approaches. |
| NICE CXone | Compared to NICE CXone, Avaya’s AI and analytics capabilities may require more customization to match NICE’s out-of-the-box workforce optimization and reporting depth. This can increase implementation time and reliance on professional services for advanced use cases. |
| Cisco Webex | Versus Cisco Webex, Avaya may lag in broader collaboration mindshare and ecosystem adoption. Cisco’s tight integration with networking hardware and enterprise IT stacks can make Webex more attractive for organizations already standardized on Cisco infrastructure. |
| Five9 | Relative to Five9, Avaya is generally perceived as less SMB-friendly in pricing and complexity. Five9’s cloud-first design and faster onboarding may better suit agile teams, while Avaya is often better aligned with large enterprises and long-term CX transformation projects. |
