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Zoom Phone is a cloud-based VoIP phone system designed for businesses that want calling tightly integrated with Zoom Meetings and Team Chat. It delivers enterprise-grade reliability, global PSTN coverage, and AI-powered features such as call summaries and voicemail transcription.
Ideal for hybrid teams, Zoom Phone simplifies administration, supports flexible device options, and scales easily from small businesses to large enterprises.
| Plan | Price |
|---|---|
| US & Canada Metered | $8/user/month (Annual) |
| US & Canada Unlimited | $15/user/month (Annual) |
| International Calling Add‑On | $10/user/month (Annual) |
Price details: https://zoom.us/pricing/zoom-phone
Competitor |
Pros |
|---|---|
| RingCentral | Compared to RingCentral, Zoom Phone offers simpler pricing tiers and a more intuitive user experience for teams already using Zoom Meetings. Its tight native integration with video, chat, and AI features reduces the need for third-party tools, lowering complexity and improving daily productivity for hybrid and remote users. |
| Microsoft Teams Phone | Zoom Phone is easier to deploy and manage than Microsoft Teams Phone, especially for organizations without deep Microsoft infrastructure. It delivers a more consistent calling experience, faster onboarding, and fewer licensing dependencies, making it more cost-effective and straightforward for small to midsize businesses. |
| Nextiva | Zoom Phone stands out against Nextiva with stronger video-first collaboration and seamless switching between calls, meetings, and chat. Its unified Zoom Workplace environment minimizes app switching, while built-in AI features like call summaries add productivity value without requiring higher-tier plans. |
| 8×8 | Compared to 8×8, Zoom Phone offers a more modern interface and smoother user experience, particularly for hybrid workforces. Zoom’s reliability, strong SLA, and familiarity among users reduce training time, while its extensive app integrations simplify communication workflows across departments. |
| Vonage | Zoom Phone is easier to use and faster to adopt than Vonage, especially for teams already relying on Zoom Meetings. Its all-in-one communications platform and native AI capabilities reduce reliance on add-ons, helping organizations control costs while maintaining strong call quality and scalability. |
Competitor |
Cons |
|---|---|
| RingCentral | Compared to RingCentral, Zoom Phone offers fewer advanced PBX customization options and contact center features. Large enterprises with complex call routing, analytics, or compliance requirements may find RingCentral more flexible, while Zoom Phone can feel limited without additional Zoom add-ons. |
| Microsoft Teams Phone | Zoom Phone lacks the deep native integration with Microsoft 365 that Teams Phone provides. Organizations heavily invested in Outlook, SharePoint, and Dynamics may experience workflow fragmentation, making Teams Phone a more seamless option despite its higher complexity and licensing overhead. |
| Nextiva | Nextiva provides stronger built-in CRM and customer service tools than Zoom Phone. Zoom’s calling features are robust, but businesses focused on sales and customer support analytics may find Nextiva better suited without needing extra integrations or separate customer experience platforms. |
| 8×8 | 8×8 surpasses Zoom Phone in international calling bundles and global compliance options. While Zoom Phone has global reach, international-heavy organizations may face higher costs or added configuration compared to 8×8’s more inclusive global voice and contact center plans. |
| Vonage | Vonage offers more extensive API and customization options than Zoom Phone. Developers and businesses needing highly tailored voice workflows may find Zoom Phone less flexible, as it prioritizes ease of use and native integration over deep telephony-level customization. |
