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Desk365 is an AI-powered help desk and ticketing system built natively for Microsoft Teams and cloud-first organizations. It helps IT and support teams manage tickets, SLAs, automation, and customer communications from a centralized workspace.
Designed for simplicity and affordability, Desk365 is well-suited for small to mid-sized businesses seeking enterprise-grade capabilities without complex setup or high costs.
| Plan | Price |
|---|---|
| Free | $0 (Lifetime Free) |
| Standard | $12/mo (Billed Annually) |
| Plus | $20/mo (Billed Annually) |
Price details: https://www.desk365.io/pricing/
Competitor |
Pros |
|---|---|
| Zendesk | Compared to Zendesk, Desk365 is significantly more affordable while still covering core enterprise helpdesk needs like omnichannel ticketing, SLAs, automation, and reporting. Desk365 is easier to deploy, has simpler pricing with fewer add-ons, and offers deep Microsoft Teams integration, which Zendesk lacks natively. |
| Freshdesk | Desk365 offers tighter native Microsoft Teams and Microsoft 365 integration than Freshdesk, making it a stronger choice for Teams-centric organizations. Its pricing is more predictable, with fewer feature restrictions across tiers, and the interface is more streamlined for agents handling tickets primarily inside Teams. |
| Jira Service Management | Unlike Jira Service Management, Desk365 requires minimal configuration and is far easier for non-technical teams to adopt. Desk365 focuses on rapid setup, intuitive workflows, and built-in AI features, while avoiding Jira’s complexity and administrative overhead, especially for small to mid-sized support teams. |
| Help Scout | Desk365 delivers broader functionality than Help Scout at a lower price, including SLAs, advanced automations, custom roles, and AI-powered ticket assistance. It supports more channels and deeper customization, making it better suited for growing teams that need structured processes beyond shared inbox support. |
| Zoho Desk | Compared to Zoho Desk, Desk365 provides a cleaner user experience and faster onboarding, especially for Microsoft-centric organizations. Desk365 avoids the ecosystem lock-in of Zoho, offers simpler licensing, and includes strong AI and automation features without requiring multiple Zoho add-ons. |
Competitor |
Cons |
|---|---|
| Zendesk | Desk365 does not yet match Zendesk’s extensive marketplace, third-party integrations, or advanced enterprise capabilities. Large global enterprises with complex multi-brand support, advanced AI bots, or heavy customization needs may find Zendesk more mature for large-scale customer support operations. |
| Freshdesk | Compared to Freshdesk, Desk365 has a smaller ecosystem of pre-built integrations and fewer out-of-the-box customer engagement tools like chatbots. Organizations needing extensive multichannel marketing-style support may find Freshdesk’s broader feature set more suitable. |
| Jira Service Management | Desk365 lacks the deep native linkage to software development workflows that Jira Service Management excels at. Engineering-heavy teams that rely on tight issue tracking, sprint planning, and DevOps integrations may prefer Jira’s seamless alignment with development pipelines. |
| Help Scout | For teams prioritizing extremely lightweight shared inbox support with minimal configuration, Desk365 may feel more feature-rich than necessary. Help Scout’s simplicity and conversation-focused design can be more appealing for small teams with very basic support requirements. |
| Zoho Desk | Desk365 does not offer the same breadth of tightly integrated business apps as Zoho Desk within the Zoho ecosystem. Organizations already heavily invested in Zoho CRM, Finance, or Marketing tools may benefit more from Zoho Desk’s all-in-one platform approach. |
