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TeamSupport is a cloud-based customer support and help desk platform designed primarily for B2B companies. It helps support teams manage complex customer relationships through advanced ticketing, collaboration tools, and detailed customer profiles.
The platform emphasizes knowledge sharing, product-level insights, and proactive support, making it well suited for technology, SaaS, and mid-to-large organizations with sophisticated support needs.
| Plan | Price (Per User/Month) | Best For | Key Features |
|---|---|---|---|
| Starter | $45 | Small Teams (<5 users) | • Ticket Management• AI Productivity Tools• Knowledge Base (Basic)• Limit: Max 5 Users |
| Professional | $65 | Growing Teams | • Unlimited Users• Customer Intelligence (Distress Signals)• Customer Portal (Self-Service)• 1 SLA / Playbook• AI Agent (Kevin) |
| Scale | $85 | Mature Support Ops | • Everything in Pro +• 3 SLAs / Playbooks• Custom Fields & Objects• Advanced Automation• Visual Insights (Analytics) |
Price details: https://www.teamsupport.com/pricing/
Competitor |
Pros |
|---|---|
| Zendesk | Compared to Zendesk, TeamSupport offers more B2B-oriented features such as product and asset tracking at a generally lower starting price. It is easier for technical support teams to collaborate internally without needing extensive add-ons, making it more cost-effective and focused for SaaS and technology-driven companies. |
| Freshdesk | TeamSupport provides deeper customer context and relationship management than Freshdesk. While Freshdesk excels in simplicity, TeamSupport’s richer profiles, collaboration tools, and reporting make it better suited for complex, long-term B2B support scenarios. |
| Help Scout | Unlike Help Scout’s lightweight approach, TeamSupport supports advanced workflows, SLAs, and product issue tracking. This makes it more powerful for teams that need structured processes, cross-team visibility, and detailed analytics beyond basic shared inbox functionality. |
| Zoho Desk | TeamSupport is generally easier to configure for B2B support than Zoho Desk, which can feel overwhelming. Its focused feature set reduces setup complexity while still offering strong reporting, collaboration, and enterprise-grade capabilities. |
| Jira Service Management | Compared to Jira Service Management, TeamSupport is more user-friendly for non-technical agents. It avoids heavy ITSM complexity while still offering strong ticketing and collaboration, making onboarding faster and daily use simpler. |
Competitor |
Cons |
|---|---|
| Zendesk | Compared to Zendesk, TeamSupport has a smaller ecosystem of third-party apps and integrations. Large enterprises that rely heavily on marketplace extensions or advanced omnichannel support may find Zendesk more flexible despite its higher overall cost. |
| Freshdesk | Freshdesk offers a more modern and intuitive interface for new users. TeamSupport’s UI can feel dated in places, which may increase the learning curve for teams prioritizing quick adoption and minimal training. |
| Help Scout | Help Scout is more affordable for small teams and startups. TeamSupport’s pricing and feature depth may be excessive for organizations that only need basic email-based support without advanced reporting or collaboration. |
| Zoho Desk | Zoho Desk provides a broader suite of connected business tools within the Zoho ecosystem. TeamSupport lacks an all-in-one business platform, which may be a drawback for companies seeking CRM, finance, and support in a single vendor. |
| Jira Service Management | Jira Service Management offers stronger native integration with development and IT workflows. TeamSupport is less ideal for ITSM-heavy environments that require change management, incident management, and deep DevOps alignment. |
