Home » Customer Support Software » Re:amaze
Re:amaze is a cloud-based customer support and engagement platform designed for ecommerce and online businesses. It unifies email, live chat, social messaging, SMS, and helpdesk workflows into a single dashboard.
Known for strong Shopify integration, Re:amaze helps teams manage customer conversations, automate responses, build FAQs, and deliver faster, more personalized support across channels.
| Plan | Price |
|---|---|
| Basic | $29/mo (Billed Monthly) / $26.10/mo (Billed Annually) |
| Pro | $49/mo (Billed Monthly) / $44.10/mo (Billed Annually) |
| Plus | $69/mo (Billed Monthly) / $62.10/mo (Billed Annually) |
| Starter | $59/mo (Flat Rate, Billed Monthly) |
| Enterprise | Custom (Contact Sales) |
Price details: https://www.reamaze.com/pricing
Competitor |
Pros |
|---|---|
| Zendesk | Compared to Zendesk, Re:amaze is typically more affordable for small to mid-sized teams and easier to set up. It combines live chat, email, social, SMS, and proactive messaging in one interface without complex configuration, making it appealing for ecommerce and SaaS teams that want fast deployment and lower overhead. |
| Intercom | Re:amaze offers similar live chat, bots, and proactive messaging capabilities at a significantly lower price point than Intercom. It also includes multi-brand support and helpdesk features in standard plans, making it more cost-effective for growing businesses that need both customer support and engagement tools. |
| Freshdesk | Compared to Freshdesk, Re:amaze excels in real-time customer engagement with live visitor monitoring, Peek co-browsing, and proactive cues. Its interface feels more streamlined for chat-first support, especially for ecommerce brands that want to actively convert visitors while handling support conversations. |
| Help Scout | Re:amaze provides stronger omnichannel support than Help Scout by natively including live chat, social messaging, SMS, and push notifications. The addition of AI-assisted replies, chatbots, and proactive campaigns makes it better suited for teams that want both reactive support and active customer engagement. |
| Tidio | While Tidio focuses heavily on chat, Re:amaze delivers a more complete helpdesk experience with shared inboxes, workflows, reporting, and multi-brand management. It scales better for larger teams that need collaboration tools, role permissions, and deeper customer context across channels. |
Competitor |
Cons |
|---|---|
| Zendesk | Compared to Zendesk, Re:amaze has less advanced enterprise-grade customization and ecosystem depth. Large organizations with complex workflows, heavy ITSM needs, or extensive marketplace requirements may find Zendesk more suitable despite its higher cost and steeper learning curve. |
| Intercom | Re:amaze’s AI and automation features are improving, but Intercom still leads in conversational AI sophistication and customer journey orchestration. Businesses heavily focused on advanced AI-driven onboarding, product tours, and lifecycle messaging may find Intercom more powerful. |
| Freshdesk | Freshdesk offers stronger ticketing depth, SLA management, and traditional helpdesk controls. Re:amaze can feel more chat-centric, which may be limiting for teams that rely heavily on formal ticket workflows, IT-style incident management, or complex escalation rules. |
| Help Scout | Help Scout emphasizes simplicity and email-based support, which some teams prefer. Re:amaze’s broader feature set can feel overwhelming for small teams that only need basic shared inbox functionality without live chat, bots, or proactive engagement tools. |
| Tidio | Tidio is generally cheaper for very small teams and startups focused purely on chat automation. Re:amaze’s per-agent pricing and advanced features may be overkill for businesses that do not need a full helpdesk, reporting, or multi-channel support infrastructure. |
