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DriveCentric

AI-powered automotive CRM built to accelerate dealership sales and follow-ups

DriveCentric Overview

DriveCentric is an AI-powered automotive CRM designed specifically for car dealerships. It helps sales teams respond to leads within minutes, automate follow-ups, and manage the entire customer lifecycle in one streamlined platform.

With built-in communications, deep DMS integrations, and intelligent automation, DriveCentric improves team productivity, customer engagement, and long-term retention.

Key Features

  • AI Assistant: Automatically responds to new leads 24/7 and follows up persistently like a virtual BDC agent.
  • CRM & Lead Management: Tracks every opportunity from first lead to sold vehicle with simple, visual workflows.
  • Integrated Communications: Built-in texting, email, live video, and chat without leaving the CRM.
  • DMS & Data Integration: Seamlessly connects with dealership management systems and inventory feeds.
  • Marketing Automation: Sends targeted campaigns, service reminders, and trade-in offers automatically.
  • Mobile & Watch Apps: Full-featured mobile and Apple Watch apps included with every subscription.

Price

Plan Price
Engagement Hub (Core CRM) Custom Quote (Priced by rooftop and units sold, Annual or Multi-year agreement, Invoiced Monthly)
Automation Hub (Add-on) Custom Quote (Add-on to core CRM)
Augmented Intelligence Marketing (AIM) Custom Quote (Add-on to core CRM)
Additional Add-ons Custom Quote (Desking, Rates & Residuals, Chat, Reputation Management, Service Pipeline, and more)

Price details: https://drivecentric.com/request-pricing

Pros

Competitor

Pros

VinSolutions Compared to VinSolutions, DriveCentric is widely praised for its faster interface, simpler workflows, and modern design. Sales reps find it easier to adopt and actually use daily, which improves follow-up consistency and data accuracy without the heavy training burden often associated with legacy enterprise CRMs.
DealerSocket DriveCentric offers a more intuitive, mobile-first experience than DealerSocket, enabling reps to manage leads, send texts, and close deals from anywhere. Its AI-driven automation reduces manual tasks, helping smaller and mid-sized dealerships operate efficiently without large BDC teams.
Elead CRM Against Elead, DriveCentric stands out for its built-in AI assistant and real-time lead engagement. Dealers benefit from faster response times and cleaner communication threads, which directly impact appointment show rates and customer satisfaction.
Reynolds & Reynolds CRM DriveCentric is significantly easier to use than Reynolds’ CRM tools, with fewer clicks and a more modern UI. Teams often report higher login rates and better visibility for managers, without sacrificing integration depth with dealership systems.
HubSpot CRM Unlike HubSpot, which requires heavy customization for automotive use, DriveCentric is purpose-built for dealerships. It includes native DMS integrations, inventory workflows, and automotive-specific automation that reduce setup time and ongoing administrative effort.

Cons

Competitor

Cons

VinSolutions Dealers coming from VinSolutions may find DriveCentric offers fewer enterprise-level reporting customizations. Large dealer groups with complex analytics needs may require additional setup or third-party tools to match VinSolutions’ advanced corporate reporting depth.
DealerSocket Compared to DealerSocket’s bundled ecosystem, DriveCentric relies more on add-ons for advanced capabilities. This can increase overall cost and requires careful configuration to ensure all desired features are included from the start.
Elead CRM Elead offers long-established OEM programs and compliance tools that some franchise dealerships prioritize. DriveCentric may require additional validation for stores that rely heavily on OEM-mandated workflows and legacy integrations.
Reynolds & Reynolds CRM Reynolds’ deeply embedded DMS ecosystem can feel more unified for accounting-heavy operations. DriveCentric, while flexible, may require coordination with Reynolds systems rather than offering a fully native, single-vendor stack.
HubSpot CRM HubSpot can be more cost-effective for very small teams outside automotive. DriveCentric’s dealership-focused pricing model may feel expensive for single-rooftop stores with low unit volume and minimal automation needs.

Verified Customer Reviews