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Nextiva VoIP Call Recording is a cloud-based feature within the Nextiva Unified-CXM platform that securely records inbound and outbound business calls. Designed for sales, support, and compliance use cases, it enables automatic or on-demand recording, centralized storage, and easy playback.
Businesses use it to improve quality assurance, training, dispute resolution, and accountability across teams of all sizes.
| Plan | Price | Featured |
|---|---|---|
| Core | $15/user/mo (Billed Annually) / $23/user/mo (Billed Monthly) | Unlimited business voice & video, Business SMS, Call routing & virtual receptionist |
| Engage | $25/user/mo (Billed Annually) / $50/user/mo (Billed Monthly) | Advanced reporting & analytics, Inbound call center capabilities, Customer-to-team SMS |
| Power Suite CX | $75/user/mo (Billed Annually) / $75/user/mo (Billed Monthly) | Voice & web chat contact center, AI transcription & summarization, Voice recording included |
Price details: https://www.nextiva.com/nextiva-pricing
Competitor |
Pros |
|---|---|
| RingCentral | Compared to RingCentral, Nextiva offers simpler pricing tiers and easier setup for VoIP call recording. Small and mid-sized businesses often find Nextiva more intuitive, with less configuration required. Its bundled analytics and AI transcription deliver strong value without needing multiple add-ons. |
| Zoom Phone | Nextiva provides deeper native call recording controls and QA tooling than Zoom Phone. While Zoom excels in meetings, Nextiva focuses on business telephony with better compliance features, richer call analytics, and more flexible recording policies across teams. |
| 8×8 | Against 8×8, Nextiva is often praised for ease of use and customer support quality. Its call recording is easier to access and manage, and pricing is more transparent, making it appealing for organizations without dedicated IT resources. |
| Vonage Business | Nextiva’s VoIP recording integrates more seamlessly with analytics and AI features than Vonage. Businesses benefit from unified dashboards, transcription, and coaching tools without heavy reliance on third-party integrations or complex configuration. |
| Grasshopper | Compared to Grasshopper, Nextiva delivers enterprise-grade call recording and compliance features. Grasshopper targets very small teams, while Nextiva scales better with advanced reporting, AI transcription, and contact center–ready recording capabilities. |
Competitor |
Cons |
|---|---|
| RingCentral | Compared to RingCentral, Nextiva offers fewer global calling options and international data center choices. Enterprises with heavy international compliance needs may find RingCentral’s broader global footprint and advanced enterprise integrations more suitable. |
| Zoom Phone | Zoom Phone can feel more lightweight, but it integrates tightly with Zoom Meetings. Organizations already standardized on Zoom may prefer Zoom Phone’s unified experience, whereas Nextiva requires adoption of a separate platform. |
| 8×8 | 8×8 provides stronger native international compliance and global analytics. Compared to that, Nextiva’s call recording is more U.S.-centric, which may be limiting for multinational enterprises with complex regulatory requirements. |
| Vonage Business | Vonage offers a wider marketplace of APIs and developer tools. Nextiva’s call recording is powerful out of the box, but less customizable for teams that want to build deeply tailored recording workflows via custom development. |
| Grasshopper | Grasshopper is cheaper for very small teams. Nextiva’s pricing and feature depth may feel excessive for solo founders or micro-businesses that only need basic call recording without analytics or AI-powered insights. |
