Home » Call Center Software » Call Recording Software » Elevēo Call Recording Software
Elevēo Call Recording Software is a core component of Elevēo’s Workforce Optimization suite, designed for compliance, quality assurance, and performance improvement in contact centers. It captures, stores, and retrieves omnichannel interactions while supporting regulatory requirements such as GDPR, PCI DSS, and CCPA.
The platform integrates with leading contact center systems and provides intuitive access to recordings, audits, analytics, and insights for supervisors and quality managers.
| Plan | Price | Featured |
|---|---|---|
| Custom Call Recording Solution | Custom Quote (Contact Sales) | Tailored pricing based on number of agents & usage, Subscription pricing (On-Prem / Hybrid SaaS), Support & professional services included |
Price details: https://www.eleveo.com/pricing
Competitor |
Pros |
|---|---|
| NICE CXone | Compared to NICE CXone, Elevēo is often more cost-effective and flexible in deployment, supporting on-prem, hybrid, and cloud environments. Its intuitive interface shortens onboarding time, while transparent pricing and lower total cost of ownership make it attractive for mid-sized and regulated contact centers. |
| Verint | Elevēo offers a simpler, more user-friendly experience than Verint, reducing administrative overhead. Organizations appreciate Elevēo’s straightforward configuration and faster time-to-value, especially when robust call recording and compliance are required without the complexity of a large enterprise stack. |
| Calabrio | Against Calabrio, Elevēo stands out for its deployment flexibility and strong compliance tooling. Businesses with strict regulatory needs benefit from detailed audit trails and omnichannel recording, often at a lower long-term ownership cost. |
| Five9 | While Five9 focuses heavily on cloud contact centers, Elevēo provides deeper recording, audit, and compliance capabilities. It is better suited for organizations needing granular control over data storage, retrieval, and regulatory reporting. |
| Talkdesk | Compared to Talkdesk, Elevēo excels in advanced recording management and workforce optimization depth. Enterprises that prioritize QA, compliance, and analytics over rapid cloud deployment often find Elevēo a more robust solution. |
Competitor |
Cons |
|---|---|
| NICE CXone | Compared to NICE CXone’s extensive AI automation and fully cloud-native ecosystem, Elevēo may feel less advanced for organizations seeking end-to-end digital engagement and AI-driven self-service at massive scale. |
| Verint | Verint provides broader enterprise analytics and workforce intelligence capabilities. Elevēo, while strong in recording and compliance, may lack some of Verint’s advanced predictive analytics and large-enterprise benchmarking tools. |
| Calabrio | Calabrio’s cloud-first approach and modern UI may appeal more to organizations prioritizing rapid deployment. Elevēo can require more upfront configuration, particularly in on-prem or hybrid environments. |
| Five9 | Five9 offers tighter integration with its native cloud contact center platform. Elevēo, while highly integrative, may require additional setup effort when used alongside third-party CCaaS solutions. |
| Talkdesk | Talkdesk delivers a faster out-of-the-box cloud experience. Elevēo’s strength in customization and compliance can come at the cost of longer implementation cycles for teams seeking immediate go-live. |
