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8×8 Call Recording Software is part of the 8×8 Work unified communications platform, enabling businesses to securely record, store, and manage voice calls across teams and locations.
It supports compliance, quality assurance, and training with always-on or on-demand recording, centralized administration, and seamless integration with voice, video, and contact center capabilities.
8×8’s official site requires requesting a quote and doesn’t publicly list all prices directly. Here are our estimates:
| Plan / Tier | Approx. Monthly Price | Key Features / Notes |
|---|---|---|
| Express / Starter | ~$12 – $15 /user/mo | Basic VoIP with unlimited US/Canada calling, voicemail, auto-attendant, team chat. |
| X2 / Basic Business | ~$24 – $28 /user/mo | Adds unlimited calls to ~14 countries, video meetings, messaging, CRM integrations. |
| X4 / Mid Tier | ~$44 – $57 /user/mo | Broader international calling (~48 countries), call analytics, recording, supervisor tools. |
| X6 / Advanced | ~$85 /user/mo | Contact center features, advanced routing, analytics. |
| X7 / Omnichannel | ~$110 /user/mo | Adds omnichannel support (SMS, chat, email routing). |
| X8 / Enterprise | ~$130 – $140 /user/mo | Full contact center suite with AI and premium analytics. |
Price details: https://www.8×8.com/products/plans-and-pricing
Competitor |
Pros |
|---|---|
| RingCentral | Compared to RingCentral, 8×8 provides more predictable global calling and includes call recording in higher tiers without as many add-ons. Its unified pricing across regions and integrated analytics make it attractive for multinational teams seeking consistent functionality and simpler cost management. |
| Nextiva | 8×8 offers deeper enterprise-grade compliance and recording controls than Nextiva, particularly for regulated industries. Advanced retention policies, role-based access, and global infrastructure give 8×8 an edge for larger organizations with stricter governance needs. |
| Zoom Phone | While Zoom Phone is easy to adopt, 8×8 surpasses it with more mature call recording management, better PSTN coverage, and integrated contact center options. Businesses benefit from a single platform rather than stitching together multiple Zoom add-ons. |
| Vonage | 8×8 is generally easier to administer than Vonage, especially for call recording policies across departments. Its centralized controls and bundled features reduce configuration complexity and make it more cost-effective at scale. |
| Dialpad | Compared to Dialpad, 8×8 focuses more on reliability, compliance, and enterprise voice quality rather than AI-first features. Organizations prioritizing stable call recording and regulatory adherence may find 8×8 a safer long-term choice. |
Competitor |
Cons |
|---|---|
| RingCentral | RingCentral can feel more flexible for small teams, whereas 8×8’s call recording features are often tied to higher-tier plans. This makes 8×8 less accessible for startups that only need basic recording without committing to enterprise pricing. |
| Nextiva | Nextiva’s interface is often considered more intuitive than 8×8’s admin experience. Users may face a steeper learning curve when configuring call recording rules and navigating advanced analytics within the 8×8 platform. |
| Zoom Phone | Zoom Phone integrates seamlessly with Zoom Meetings, something 8×8 cannot fully replicate for Zoom-centric teams. Organizations heavily invested in Zoom may find 8×8’s call recording less convenient within their existing workflows. |
| Vonage | Vonage offers more API-level customization for developers, whereas 8×8 is more opinionated. Companies needing highly customized call recording integrations may feel limited by 8×8’s out-of-the-box approach. |
| Dialpad | Dialpad’s AI-powered transcription and real-time insights are more advanced. 8×8’s call recording focuses on storage and compliance, which may feel less innovative for teams seeking AI-driven conversation intelligence. |
