- Always-On Call Recording: Automatically record inbound and outbound calls to ensure compliance and accountability.
- On-Demand Recording: Enable users to manually start and stop recordings during live calls.
- Centralized Recording Management: Access, search, and manage recordings from a unified admin dashboard.
- Secure Cloud Storage: Encrypted storage with role-based access controls for sensitive conversations.
- Compliance & Retention Policies: Configurable retention rules to meet regulatory requirements.
- Quality Monitoring & Training: Use recordings to evaluate agent performance and improve customer interactions.
8×8 Call Recording Software
Enterprise-grade call recording and compliance within unified business communications
Updated February 27, 2026
8×8 Call Recording Software Overview
8×8 Call Recording Software is part of the 8×8 Work unified communications platform, enabling businesses to securely record, store, and manage voice calls across teams and locations.
It supports compliance, quality assurance, and training with always-on or on-demand recording, centralized administration, and seamless integration with voice, video, and contact center capabilities.
Key Features
Pricing
8×8’s official site requires requesting a quote and doesn’t publicly list all prices directly. Here are our estimates:
| Plan / Tier | Approx. Monthly Price | Key Features / Notes |
|---|---|---|
| Express / Starter | ~$12 – $15 /user/mo | Basic VoIP with unlimited US/Canada calling, voicemail, auto-attendant, team chat. |
| X2 / Basic Business | ~$24 – $28 /user/mo | Adds unlimited calls to ~14 countries, video meetings, messaging, CRM integrations. |
| X4 / Mid Tier | ~$44 – $57 /user/mo | Broader international calling (~48 countries), call analytics, recording, supervisor tools. |
| X6 / Advanced | ~$85 /user/mo | Contact center features, advanced routing, analytics. |
| X7 / Omnichannel | ~$110 /user/mo | Adds omnichannel support (SMS, chat, email routing). |
| X8 / Enterprise | ~$130 – $140 /user/mo | Full contact center suite with AI and premium analytics. |
Price details: https://www.8×8.com/products/plans-and-pricing
Pros
Competitor |
Pros |
|---|---|
| RingCentral | Compared to RingCentral, 8×8 provides more predictable global calling and includes call recording in higher tiers without as many add-ons. Its unified pricing across regions and integrated analytics make it attractive for multinational teams seeking consistent functionality and simpler cost management. |
| Nextiva | 8×8 offers deeper enterprise-grade compliance and recording controls than Nextiva, particularly for regulated industries. Advanced retention policies, role-based access, and global infrastructure give 8×8 an edge for larger organizations with stricter governance needs. |
| Zoom Phone | While Zoom Phone is easy to adopt, 8×8 surpasses it with more mature call recording management, better PSTN coverage, and integrated contact center options. Businesses benefit from a single platform rather than stitching together multiple Zoom add-ons. |
| Vonage | 8×8 is generally easier to administer than Vonage, especially for call recording policies across departments. Its centralized controls and bundled features reduce configuration complexity and make it more cost-effective at scale. |
| Dialpad | Compared to Dialpad, 8×8 focuses more on reliability, compliance, and enterprise voice quality rather than AI-first features. Organizations prioritizing stable call recording and regulatory adherence may find 8×8 a safer long-term choice. |
Cons
Competitor |
Cons |
|---|---|
| RingCentral | RingCentral can feel more flexible for small teams, whereas 8×8’s call recording features are often tied to higher-tier plans. This makes 8×8 less accessible for startups that only need basic recording without committing to enterprise pricing. |
| Nextiva | Nextiva’s interface is often considered more intuitive than 8×8’s admin experience. Users may face a steeper learning curve when configuring call recording rules and navigating advanced analytics within the 8×8 platform. |
| Zoom Phone | Zoom Phone integrates seamlessly with Zoom Meetings, something 8×8 cannot fully replicate for Zoom-centric teams. Organizations heavily invested in Zoom may find 8×8’s call recording less convenient within their existing workflows. |
| Vonage | Vonage offers more API-level customization for developers, whereas 8×8 is more opinionated. Companies needing highly customized call recording integrations may feel limited by 8×8’s out-of-the-box approach. |
| Dialpad | Dialpad’s AI-powered transcription and real-time insights are more advanced. 8×8’s call recording focuses on storage and compliance, which may feel less innovative for teams seeking AI-driven conversation intelligence. |
Reviews
- PCMag Review (Rating: 4/5): PCMag highlights 8×8 Call Recording Software for its exceptional call and video quality and an easy-to-navigate interface that supports smooth day-to-day business communication.
- Software Advice Review (Rating: 4.1/5): The mobile app and desktop app make call transfers simple, even when staff work out of the office, and users describe the system as very easy to use and secure. 8×8 Call Recording Software enables seamless transfers between coworkers from a desk phone or remotely.
- lawyerist.com Review: Setup requires no hardware, and solo attorneys can run the system directly from a mobile phone. The platform offers call forwarding, call recording, voicemail-to-email, auto-attendant, and real-time analytics dashboards, along with optional end-to-end encryption and HIPAA support; some note that Zapier integration leaves much to be desired and may not satisfy firms with complex legal tech stacks. 8×8 Call Recording Software also includes integrated video meetings, messaging, and SMS business texting in one app.
- Capterra Review (Rating: 4.1/5): Many reviewers report bugs that trigger crashes and freezes, which interrupt calls and disrupt daily workflows despite the platform’s flexible remote capabilities.
