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VCC Live Auto Dialer Software is a robust, cloud-based contact center platform designed for high-volume outbound and inbound operations. It supports predictive, power, and outbound IVR dialing while combining voice with digital channels like chat, email, SMS, and social messaging.
Built for mid-sized to enterprise teams, it emphasizes automation, compliance, and deep performance analytics.
| Plan | Price | Featured |
|---|---|---|
| Essentials (Voice) | €50 / seat / month (Billed Monthly) | Inbound & outbound calling, Predictive & power dialers, Call recording & queues |
| Advanced (Voice) | €67 / seat / month (Billed Monthly) | IVR system, Voicemail detection, Real-time metrics & wallboards |
| Multichannel (All Channels) | €90 / seat / month (Billed Monthly) | Email & chat automation, Social & messaging apps, Ticketing system |
| Enterprise (All Channels) | €90+ / seat / month (Custom Quote) | PCI DSS & extra security, 24/7 support, Single sign-on (SSO) |
Price details: https://vcc.live/pricing/
Competitor |
Pros |
|---|---|
| Five9 | VCC Live is typically more cost-efficient for European-based teams and offers stronger built-in predictive dialing controls. Its interface allows deeper campaign customization without relying heavily on external consultants, making it easier for operations teams to fine-tune dialing rules and IVR logic independently. |
| Genesys Cloud | Compared to Genesys Cloud, VCC Live has a faster deployment cycle and simpler configuration for outbound-heavy environments. It focuses more on practical dialer performance and compliance features rather than complex enterprise orchestration, which many sales and collections teams prefer. |
| Talkdesk | VCC Live provides more granular control over dialing strategies and list management than Talkdesk. It is often favored by debt collection and sales organizations that need aggressive outbound automation combined with detailed real-time monitoring. |
| Aircall | While Aircall is simpler, VCC Live clearly outperforms it in large-scale outbound operations. Advanced features like predictive dialing, outbound IVR, and wallboards make VCC Live better suited for high-volume, performance-driven contact centers. |
| RingCentral Contact Center | VCC Live offers more flexible dialing logic and stronger outbound automation at a comparable or lower per-seat cost. It is less tied to a unified communications bundle, which benefits teams focused purely on contact center efficiency. |
Competitor |
Cons |
|---|---|
| Five9 | Compared to Five9, VCC Live has a smaller global marketplace of third-party add-ons. Enterprises seeking a very broad ecosystem or prebuilt AI features across every channel may find Five9 more comprehensive. |
| Genesys Cloud | Genesys Cloud surpasses VCC Live in advanced AI orchestration and customer journey analytics. Organizations needing deep omnichannel journey mapping may find VCC Live more operationally focused than strategically expansive. |
| Talkdesk | Talkdesk offers a more modern UI and faster onboarding for small teams. VCC Live can feel more complex initially, especially for teams without prior experience managing enterprise-grade dialer configurations. |
| Aircall | Aircall is easier to set up and requires less training. VCC Live’s learning curve is steeper due to its advanced routing, permissions, and automation options, which may slow down smaller startups. |
| RingCentral Contact Center | RingCentral benefits from being part of a broader UCaaS ecosystem. VCC Live lacks native video meetings and internal collaboration tools, requiring integrations if companies want an all-in-one communications suite. |
