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Exotel Auto Dialer

AI-powered auto dialer for high-volume outbound calling teams

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Exotel Auto Dialer Overview

  • Updated January 21, 2026

Exotel Auto Dialer is an enterprise-grade outbound calling solution designed to boost agent productivity and improve call connect rates. It supports predictive, preview, and progressive dialing, integrates with CRMs, and uses intelligent logic to call customers at optimal times.

With Truecaller Verified Business integration and advanced analytics, it helps sales, support, and collections teams scale outreach efficiently.

Key Features

  • Predictive, Preview & Progressive Dialing: Choose the right dialing mode based on call volume, agent availability, and lead value.
  • Truecaller Verified Business Integration: Improve call pickup rates by displaying verified brand identity to customers.
  • Answer Machine Detection (AMD): Automatically detect voicemails and connect agents only to live customers.
  • Skill-Based Dialing: Match customers with the most suitable agents based on skills and expertise.
  • CRM & Lead List Integrations: Auto-upload leads from CRMs and third-party systems using APIs.
  • Dialer Analytics & Notifications: Track call metrics, errors, and performance with real-time insights.

Price

Plan Price Featured
Auto Dialer (Enterprise Contact Center) Custom Quote (Contact Sales) Predictive, Preview & Progressive Dialers; CRM Integrations; Skill-Based Routing
Business Phone System (with Dialer) Custom Quote (Contact Sales) Virtual Numbers & IVR; Call Recording; Outbound Campaign Management
Communication APIs (Dialer via APIs) Usage-Based Pricing (Contact Sales) Auto Dialer APIs; Scalable Call Volumes; Developer-Friendly Integration

Price details: https://exotel.com/pricing/

Pros

Competitor

Pros
Genesys Exotel is typically more cost-effective and faster to deploy than Genesys, making it suitable for mid-to-large businesses that want enterprise-grade dialing without complex setup. Its India-first telecom reliability and local compliance give it an edge for regional operations.
Avaya Compared to Avaya’s heavier infrastructure, Exotel offers a more cloud-native, API-driven experience. It is easier to integrate with CRMs and modern SaaS tools, reducing implementation time and operational overhead.
Knowlarity Exotel provides more advanced dialing intelligence, including predictive dialing and Truecaller verification. It also offers stronger analytics and omnichannel capabilities, making it better suited for scaling outbound sales and collections teams.
Ozonetel Exotel stands out with its broader communications platform, combining dialers with APIs, AI voicebots, and messaging. This unified ecosystem reduces the need for multiple vendors and simplifies long-term scaling.
CloudTalk For businesses operating heavily in India and emerging markets, Exotel offers better local telecom connectivity, regulatory compliance, and call quality compared to CloudTalk’s more global but less localized approach.

Cons

Competitor

Cons
Genesys While more affordable, Exotel may lack some of the deep AI-driven workforce optimization and advanced global routing features that large enterprises rely on in Genesys for very complex, multinational contact center setups.
Avaya Avaya still offers stronger legacy PBX and on-premise options. Organizations deeply invested in traditional telephony hardware may find Exotel less suitable if they are not ready for a cloud-first transition.
Knowlarity Knowlarity can be simpler for very small teams with basic outbound needs. Exotel’s richer feature set may feel complex or excessive for startups that only require minimal dialing functionality.
Ozonetel Some users report that Ozonetel’s UI feels more tailored for call center agents. Exotel’s interface, while powerful, can feel less intuitive initially and may require training for optimal use.
CloudTalk CloudTalk offers more transparent, publicly listed per-user pricing. Exotel’s contact-sales-driven pricing can make upfront cost comparisons harder for buyers evaluating multiple dialer tools.

Verified Customer Reviews

  • Capterra Review (Rating: 4.3/5): Users praise Exotel for reliable calling, easy dialer access, and strong call management features.
  • G2 Review (Rating: 4.4/5): Reviewers highlight dependable connectivity and APIs, while noting the UI could feel dated.
  • SoftwareSuggest Review (Rating: 4.4/5): Customers appreciate call handling, logs, and scalability for outbound campaigns.
  • Software Advice Review (Rating: 4.3/5): Exotel is rated well for features and overall value in call center environments.
  • Trustpilot Review (Rating: 2.9/5): Some users mention support responsiveness as an area for improvement.