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Pipedrive Sales Call Tracking Software helps sales teams manage, record and analyze phone calls directly within their CRM. By integrating with leading calling apps, it centralizes inbound and outbound call activity, logs calls automatically and connects recordings to deals and contacts.
This enables better prioritization, coaching and forecasting while keeping all sales communications in one streamlined system.
| Plan | Price | Featured |
|---|---|---|
| Essential | $14/user/mo (Billed Annually) / $24/user/mo (Billed Monthly) | Deal pipeline management, Activity & call logging, Basic reporting |
| Advanced | $34/user/mo (Billed Annually) / $49/user/mo (Billed Monthly) | Email integration, Workflow automation, Call tracking integrations |
| Professional | $49/user/mo (Billed Annually) / $69/user/mo (Billed Monthly) | Revenue forecasting, Advanced reporting, Call analytics visibility |
| Power | $64/user/mo (Billed Annually) / $79/user/mo (Billed Monthly) | Advanced permissions, Phone support, Scalable team management |
| Enterprise | $99/user/mo (Billed Annually) / $129/user/mo (Billed Monthly) | Unlimited features, Security alerts, Dedicated account support |
Price details: https://www.pipedrive.com/en/pricing
Competitor |
Pros |
|---|---|
| HubSpot CRM | Pipedrive is generally more affordable and simpler to use than HubSpot, especially for small sales teams. Its visual pipelines and focused call tracking reduce setup time and complexity, making daily call-driven workflows faster and easier without paying for extensive marketing features. |
| Salesforce Sales Cloud | Compared to Salesforce, Pipedrive offers a much shorter learning curve and lower total cost. Sales reps can start making and tracking calls quickly without heavy customization, which is ideal for SMBs that prioritize speed and usability over deep enterprise configuration. |
| Zoho CRM | Pipedrive’s interface is more intuitive and visually sales-focused than Zoho CRM. Call tracking integrations are easier to manage, and pipelines are clearer, helping reps spend more time calling and closing instead of navigating complex menus. |
| Freshsales | While Freshsales includes built-in telephony, Pipedrive excels with its flexible marketplace integrations. Teams can choose best-in-class calling tools and still benefit from strong call logging, reporting and pipeline visibility without being locked into one phone system. |
| Monday Sales CRM | Pipedrive is more purpose-built for sales calls and pipeline management. Its native focus on deal stages and call activities makes it easier for call-heavy sales teams to track conversations and progress than Monday’s more general work management approach. |
Competitor |
Cons |
|---|---|
| HubSpot CRM | Compared to HubSpot, Pipedrive lacks a fully native calling solution and advanced marketing automation. Teams looking for an all-in-one platform with built-in telephony and marketing tools may find Pipedrive’s reliance on integrations less convenient. |
| Salesforce Sales Cloud | Pipedrive does not match Salesforce’s depth in enterprise-level customization, AI insights and omnichannel call center features. Large organizations with complex call routing, compliance or customization needs may find Pipedrive too lightweight. |
| Zoho CRM | Zoho CRM offers more built-in telephony options at lower tiers, while Pipedrive often requires paid third-party calling apps. This can increase total costs for teams that want call recording and advanced call analytics out of the box. |
| Freshsales | Freshsales includes native phone features, whereas Pipedrive depends heavily on marketplace integrations. This adds setup steps and potential extra fees, which may be a drawback for teams wanting immediate, built-in call tracking. |
| Monday Sales CRM | Monday’s automation flexibility across workflows can exceed Pipedrive’s sales-only focus. Teams needing highly customized call-related workflows across departments may find Pipedrive more limited in cross-functional automation. |
