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HubSpot Call Tracking Software enables sales and support teams to make, receive, record, and analyze calls directly from the HubSpot Smart CRM. With browser and mobile calling, AI-powered transcription, automatic logging, and conversation intelligence, teams gain full visibility into call activity.
It supports inbound and outbound calling, power dialing, routing, and coaching insights, all tightly integrated with HubSpot’s Sales and Service Hubs.
| Plan | Price | Featured |
|---|---|---|
| Sales Hub Starter | $15/user/mo (Billed Monthly) | Basic outbound calling, Automatic call logging, CRM integration |
| Sales Hub Professional | $90/user/mo (Billed Monthly) | Power dialer, Call recording & transcription, Conversation intelligence |
| Sales Hub Enterprise | $150/user/mo (Billed Monthly) | Advanced analytics, Predictive lead scoring, Custom reporting |
| Service Hub Starter | $15/user/mo (Billed Monthly) | Inbound calling, Call routing, Ticket-linked call logs |
| Service Hub Professional | $90/user/mo (Billed Monthly) | IVR calling trees, Simultaneous ringing, Call analytics |
| Service Hub Enterprise | $150/user/mo (Billed Monthly) | Advanced permissions, Custom objects, Enterprise reporting |
Price details: https://www.hubspot.com/pricing
Competitor |
Pros |
|---|---|
| CallRail | HubSpot offers deeper native CRM integration than CallRail, eliminating the need for third-party syncing. Call data, recordings, and notes live directly on contact and deal records, improving visibility and reducing setup complexity for sales and support teams already using HubSpot. |
| Aircall | Compared to Aircall, HubSpot provides a more unified platform by combining calling, CRM, automation, and reporting in one system. This reduces total software costs and simplifies workflows for teams that want calling tightly embedded into their sales and service processes. |
| CallTrackingMetrics | HubSpot is easier to use for non-technical teams than CallTrackingMetrics, with faster setup and a cleaner interface. Sales reps benefit from automatic logging and AI summaries without needing complex attribution rules or external dashboards. |
| CloudTalk | HubSpot stands out by combining calling with pipeline management, email tracking, and automation. Unlike CloudTalk, users don’t need to rely heavily on integrations to connect call activity with deals, tasks, and follow-ups. |
| RingCentral | HubSpot is more sales-focused than RingCentral, emphasizing CRM context, conversation intelligence, and revenue insights. It’s easier for sales teams to track outcomes and coach reps without managing a full enterprise telecom system. |
Competitor |
Cons |
|---|---|
| CallRail | Compared to CallRail, HubSpot is less specialized in advanced marketing attribution for phone calls. Businesses heavily focused on multi-channel call attribution and granular campaign tracking may find CallRail more powerful in this specific area. |
| Aircall | Aircall provides more advanced telephony features out of the box, such as deeper call center controls. HubSpot’s calling may feel limited for high-volume call centers that require sophisticated queue management and telephony customization. |
| CallTrackingMetrics | HubSpot lacks some of the deep customization options and attribution modeling available in CallTrackingMetrics. Power users who want extremely granular control over call flows and tracking logic may find HubSpot more restrictive. |
| CloudTalk | CloudTalk can be more cost-effective for teams that only need calling. HubSpot’s pricing scales quickly as advanced Sales or Service Hub tiers are required, which may be expensive for teams seeking standalone call tracking. |
| RingCentral | RingCentral offers stronger enterprise-grade telephony reliability and global calling options. HubSpot is better suited for CRM-centric teams, but may not replace a full business phone system for large, distributed organizations. |
