zoom

Zoom Cloud PBX

Cloud-based PBX phone system integrated with Zoom’s unified communications platform

Globe Linkedin Youtube Facebook Twitter
  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Zoom Cloud PBX Overview

  • Updated February 3, 2026

Zoom Cloud PBX, delivered through Zoom Phone, is a cloud-based business phone system built on Zoom’s global infrastructure. It replaces on‑premise PBX hardware with VoIP calling, centralized administration, and deep integration with Zoom Meetings and Team Chat.

Businesses can manage users, numbers, and call routing while supporting hybrid and remote work at scale.

Key Features

  • Cloud PBX Call Routing: Automatically answer, route, and manage calls without on‑premise hardware.
  • Zoom Meetings Integration: Escalate phone calls to video meetings seamlessly from the same interface.
  • Centralized Admin Portal: Provision users, manage numbers, and monitor call quality from one dashboard.
  • Global VoIP Coverage: Support local and international numbers across multiple regions.
  • Enterprise-Grade Security: 256-bit AES-GCM encryption and Zoom’s global cloud reliability.

Price

Plan Price Featured
Metered $10/user/mo (Billed Monthly) Pay-as-you-go outbound calling, Cloud PBX features, Voicemail & call routing
US & Canada Unlimited $15/user/mo (Billed Monthly) Unlimited domestic calling, Full Cloud PBX, Zoom Meetings & Team Chat integration
Pro Plus $21.99/user/mo (Billed Monthly) Unlimited US/Canada calling, Advanced PBX features, Analytics & reporting
International Calling Add-On Custom pricing (Add-on) Unlimited international calling in supported countries, Global workforce support

Price details: https://zoom.us/pricing/zoom-phone

Pros

Competitor

Pros
RingCentral Zoom Cloud PBX is generally more intuitive for teams already using Zoom Meetings, reducing training time and licensing overlap. Pricing is simpler for small teams, and call-to-video escalation feels more seamless than RingCentral’s multi-app workflow.
Nextiva Zoom offers tighter integration between voice, video, and chat, while Nextiva focuses more heavily on voice-first use cases. For collaboration-driven teams, Zoom Cloud PBX delivers better value and a more unified daily experience.
8×8 Zoom Cloud PBX is easier to deploy and manage for SMBs, with a cleaner admin interface. 8×8 offers strong analytics, but Zoom’s usability and native meetings integration lower operational complexity.
Vonage Business Zoom provides a more modern collaboration stack out of the box, whereas Vonage often requires add-ons. Zoom’s PBX works especially well for hybrid teams needing fast transitions between calls and meetings.
Microsoft Teams Phone Zoom Cloud PBX is simpler to license and deploy compared to Microsoft Teams Phone, which often involves complex Microsoft add-ons. Zoom also delivers more consistent call quality with fewer configuration steps.

Cons

Competitor

Cons
RingCentral RingCentral offers deeper native contact center and advanced telephony features. Zoom Cloud PBX may feel limited for enterprises needing extensive call flows, advanced IVR customization, or industry-specific compliance features.
Nextiva Nextiva’s customer support reputation is stronger, while Zoom users often report slower ticket resolution. Businesses prioritizing white-glove onboarding may find Zoom Cloud PBX less service-focused.
8×8 8×8 provides more advanced analytics and call reporting. Zoom Cloud PBX analytics are solid but not as deep for organizations needing granular call-center-style insights.
Vonage Business Vonage offers more flexible API-driven telephony customization. Zoom Cloud PBX is more opinionated, which can limit highly customized telephony workflows.
Microsoft Teams Phone Teams Phone benefits organizations already standardized on Microsoft 365. Zoom Cloud PBX can feel redundant in Microsoft-heavy environments and may increase overall SaaS spend.

Verified Customer Reviews

  • G2 Review (Rating: 4.6/5): Users praise easy communication and collaboration but report occasional call quality issues and limited advanced PBX controls.
  • Capterra Review (Rating: 4.5/5): Customers like the simplicity and reliability of the cloud PBX while noting that support response times can be inconsistent.
  • Forbes Review (Rating: 4.9/5): Reviewers find Zoom Phone intuitive and fast to deploy but mention pricing can rise quickly with add-ons.
  • Business.com Review (Rating: 4.5/5): The platform works well as an all-in-one system, though larger teams may want more advanced call analytics.
  • Reddit/r/VOIP Review (Rating: 2/5): Some users complain about slow customer support while acknowledging that core PBX functionality works reliably once configured.