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Wildix Cloud Unified Communications is a browser-based, AI-powered UCaaS platform designed for businesses of all sizes. It combines cloud PBX, voice, video, chat, contact center tools, and agentic AI into one secure system.
Built on AWS, Wildix enables smart working, scalability, and business continuity while supporting deep CRM integrations and advanced analytics.
| Plan | Price | Featured |
|---|---|---|
| PBX-Basic | Contact Sales (Monthly / Yearly / 5-Year Billing) | Cloud PBX with unlimited trunks, 100+ telephony features, Voice bot access |
| UC-Essential | Contact Sales (Monthly / Yearly / 5-Year Billing) | Collaboration 7 apps, team chat and video meetings, Voice and chat bots |
| UC-Business | Contact Sales (Monthly / Yearly / 5-Year Billing) | Customer web chat and meetings, AI transcriptions and summaries, 250+ integrations |
| UC-Premium | Contact Sales (Monthly / Yearly / 5-Year Billing) | Advanced call analytics, contact center dashboards, company-wide reporting |
Price details: https://www.wildix.com/product/pricing/
Competitor |
Pros |
|---|---|
| Cisco Webex | Wildix is generally more affordable for SMBs while offering comparable calling and collaboration features. Its browser-based WebRTC approach reduces deployment complexity and eliminates heavy desktop clients, making it easier to roll out across distributed teams without Cisco’s typical infrastructure overhead. |
| RingCentral | Compared to RingCentral, Wildix provides deeper PBX customization and flexible mix-and-match licensing. Businesses benefit from stronger native telephony controls and integrated AI features without paying separately for advanced analytics or add-on contact center modules. |
| Zoom Phone | Wildix surpasses Zoom Phone in advanced PBX functionality, contact center reporting, and CRM integrations. While Zoom focuses on meetings, Wildix delivers a more complete unified communications stack designed for ongoing customer interactions and sales workflows. |
| Microsoft Teams Phone | Wildix offers a more mature telephony and contact center experience than Teams Phone, including native IVR, call queues, and analytics. It also avoids dependence on Microsoft licensing complexity while still integrating cleanly with Microsoft 365. |
| 3CX | Unlike 3CX, Wildix is fully cloud-native and browser-based, reducing maintenance and security risks. Its built-in AI, analytics, and collaboration tools minimize the need for third-party plugins, making it easier to manage at scale. |
Competitor |
Cons |
|---|---|
| Cisco Webex | Organizations already standardized on Cisco hardware may find Wildix less aligned with their existing investments. Cisco’s ecosystem can feel more familiar for large enterprises, whereas Wildix may require workflow adjustments and partner-led onboarding. |
| RingCentral | RingCentral provides more transparent list pricing and a broader global support footprint. Wildix’s contact-sales pricing model can slow early cost comparisons and may feel less predictable for buyers wanting instant per-user estimates. |
| Zoom Phone | Zoom Phone is easier to adopt for teams already embedded in Zoom Meetings. Wildix offers more depth but comes with a steeper learning curve, especially for administrators configuring PBX logic and analytics. |
| Microsoft Teams Phone | Teams Phone benefits from native integration inside the Microsoft Teams interface. Wildix, while integrable, requires users to adapt to a separate collaboration environment, which may increase change management efforts. |
| 3CX | 3CX can be cheaper for very small deployments or on-premise scenarios. Wildix’s enterprise-grade cloud focus may feel excessive for micro-businesses that only need basic calling without AI or analytics. |
