1CRM

Help small businesses manage sales, customer relationships, projects, and daily operations.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

1CRM Overview

  • Updated September 12, 2025

1CRM is an all-in-one customer relationship management platform designed for small and growing businesses. It brings together sales, marketing, project management, billing, and customer support in a single system, which helps teams stay organized and efficient.

With customizable features and flexible deployment options, 1CRM allows businesses to track client interactions, manage pipelines, and streamline daily operations while maintaining a clear focus on building stronger customer relationships.

Key Features

Marketing Automation : Businesses gain tools to create web lead forms and send targeted campaigns with follow-ups and lead tracking. These features help turn prospects into customers.

Sales & Opportunity Management : A set of tools for contact management, deal tracking, quote and invoice handling, and pipeline oversight. Teams stay aligned and maintain control of sales efforts.

Order Management : A system for branded quotes, invoices, and sales or purchase orders. Payments, inventory, and shipping remain tracked, while billing runs automatically for smoother order handling.

Project Management : Kanban boards and Gantt charts support task planning, responsibility assignment, and project progress monitoring in one place.

Daily Task & Activity Management : A central dashboard covers meetings, calls, deadlines, and tasks. Calendar integration with drag-and-drop rescheduling keeps schedules organized.

Customer Service & Support Case Management : Support ticketing, service contracts, knowledge base, customer portal, and analytics combine to manage inquiries and deliver reliable care.

Personalized CRM Interface : Custom dashboards, themes, languages, home pages, and layouts ensure the system fits user preferences and workflow.

Email Integration & Communication : Incoming emails appear on the dashboard and move into client history automatically. This keeps interactions well organized.

Mobile Access & Apps : Compatibility with iPhone, Android, and web browsers ensures access to CRM tools on the go from any location.

Integration & REST API Support : Built-in integrations and an open REST API connect seamlessly with other tools or custom solutions.

Reporting & Analytics : Reports and dashboards for sales, marketing, and customer support channels help teams monitor performance and make better decisions.

Unified Customer View : Customer data, contact history, and interactions remain centralized in one place. This boosts efficiency and keeps teams informed.

Customization & Workflow Flexibility : Custom fields, workflows, modules, dashboards, templates, and forms allow the system to adapt to unique business needs.

Price

Plan / Edition Pricing (Annual / Monthly, per user) Key Inclusions
Startup (Cloud) US $13 (annual) / US $15 (monthly) Up to 3 users, 300 accounts, 750 contacts, standard CRM features, support & updates
Startup+ (Cloud) US $20 (annual) / US $23 (monthly) Up to 10 users, 600 accounts, 1,500 contacts, standard features, support & updates
Professional (Cloud) US $29 (annual) / US $33 (monthly) Unlimited users, unlimited accounts and contacts, 2 GB storage/user, standard CRM features, support & updates
Enterprise (Cloud) US $34 (annual) / US $39 (monthly) Unlimited users, unlimited accounts and contacts, 2.5 GB storage/user, extended feature set, support & updates
Startup (On-Premise) Free (one-time installation) Up to 3 users, 300 accounts, 750 contacts, standard CRM features, no support or updates
Paid On-Premise Editions US $20–$39 (monthly/annual per user) Similar tiers as Cloud—with support & updates depending on edition; exact pricing varies

Pricing details: https://1crm.com/editions-and-pricing/

Pros

Competitor Pros of 1CRM
HubSpot CRM 1CRM offers a much broader set of features for a lower price and includes order, project, and service management that HubSpot’s free tier does not.
Salesforce Sales Cloud 1CRM delivers strong core CRM functions with simpler pricing and a more all‑in‑one package that combines sales, orders, support, and projects in one place.
Zoho CRM 1CRM bundles CRM, order processing, billing, and project management in one system, and uses a straightforward, cost‑friendly structure that may appeal to teams seeking simplicity.
Pipedrive 1CRM supports multi‑area workflows beyond sales pipelines, such as order and project tracking, which gives teams more operational breadth.
Insightly 1CRM includes support and service case tools alongside CRM and project features, offering a more complete suite in one platform when compared to Insightly’s focus on CRM and project management only.

Cons

Competitor Cons of 1CRM
HubSpot CRM HubSpot offers a generous free tier that includes core sales, marketing, and contact tools, while 1CRM requires paid plans for many useful features.
Salesforce Sales Cloud Salesforce shines with its AI capabilities, automation depth, and extensive integration ecosystem, which 1CRM may not match in scale or sophistication.
Zoho CRM Zoho brings AI-powered tools like Zia voice assistant and wide integration within its suite, which 1CRM lacks in terms of intelligent automation and breadth.
Pipedrive Pipedrive provides a cleaner, highly intuitive sales pipeline interface and AI‑driven automation tools that feel more polished than 1CRM’s broader but denser interface.
Insightly Insightly offers especially strong integration with project workflows and a freemium entry point, which makes it easier to test than 1CRM’s primarily paid system.

Customers' Reviews From Reliable Websites

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