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8×8

Enterprise-grade unified communications platform for voice, video, and contact centers

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

8×8 Overview

  • Updated March 1, 2026

8×8 is a cloud-based unified communications and contact center platform designed for mid-sized to large businesses. It combines VoIP calling, video meetings, team messaging, and advanced contact center capabilities in a single ecosystem.

Known for strong call quality, global reach, and compliance features, 8×8 is often chosen by organizations that need scalable, reliable communications across distributed teams.

Key Features

  • Cloud-based VoIP business phone system
  • Unlimited domestic and international calling (plan-dependent)
  • HD voice and video conferencing
  • Team messaging and collaboration
  • Advanced call routing and auto-attendant
  • Integrated contact center (CCaaS)
  • CRM integrations (Salesforce, Microsoft Dynamics, Zendesk)
  • Analytics, call recording, and quality management
  • Enterprise-grade security and compliance

Price

Plan Price
Starter $15 per user/month
X2 $25 per user/month (Annual Billing)
X4 $44 per user/month (Annual Billing)
X6 $85 per user/month (Annual Billing)

Price details: https://www.8×8.com/products/plans-and-pricing

Pros

Competitor

Pros
RingCentral Compared to RingCentral, 8×8 is often more cost-effective at higher tiers because it bundles voice, video, contact center, and analytics into fewer plans. Businesses benefit from global calling inclusions, strong uptime SLAs, and integrated contact center features without needing multiple add-ons.
Zoom Phone Versus Zoom Phone, 8×8 delivers a more mature, all-in-one communications platform, especially for enterprises needing contact center and omnichannel support. It provides stronger global PSTN coverage, built-in analytics, and advanced compliance features beyond basic voice and meetings.
Vonage Business Compared to Vonage, 8×8 stands out with simpler plan structures and fewer paid add-ons for analytics, call recording, and global calling. Its unified admin experience and native contact center capabilities reduce complexity for organizations scaling beyond basic VoIP needs.
Nextiva Against Nextiva, 8×8 offers stronger international capabilities and broader enterprise-grade features, including advanced contact center tools and global SLAs. It is better suited for distributed teams that require reliable international calling and deeper reporting across voice and digital channels.
Microsoft Teams Phone Compared to Microsoft Teams Phone, 8×8 provides a more complete native telephony and contact center solution without heavy reliance on third-party integrations. Businesses gain easier deployment, stronger voice reliability, and clearer pricing for calling plans and analytics.

Cons

Competitor

Cons
RingCentral When compared to RingCentral, 8×8 can feel less flexible in terms of third-party app integrations and marketplace depth. RingCentral also offers more granular customization for large enterprises, whereas 8×8’s bundled approach may limit tailoring for niche workflows.
Zoom Phone Against Zoom Phone, 8×8 has a steeper learning curve and a less familiar user interface for teams already embedded in Zoom. Smaller businesses focused mainly on meetings and simple calling may find 8×8 more complex than necessary.
Vonage Business Compared to Vonage, 8×8 can be less developer-friendly for custom communications workflows unless using its CPaaS offering. Vonage’s API-first approach may better suit teams prioritizing programmable voice and SMS over bundled enterprise features.
Nextiva Versus Nextiva, 8×8 may lag slightly in ease of use and onboarding experience for non-technical users. Nextiva’s interface and customer support are often perceived as more SMB-friendly, while 8×8 is more enterprise-oriented.
Microsoft Teams Phone Compared to Microsoft Teams Phone, 8×8 lacks the deep native integration with Microsoft 365 apps that many organizations rely on daily. Teams-centric companies may prefer Microsoft’s ecosystem over adopting a separate communications platform.

Verified Customer Reviews

  • PCMag Review (Rating: 4/5): Exceptional call and video quality paired with an easy-to-navigate interface make 8×8 Work a worthwhile VoIP choice for businesses that rely on clear communications and straightforward controls.
  • Forbes Review: 8×8 delivers an excellent cloud communication and PBX experience, especially for brands already well-versed in VoIP software and operating within that ecosystem.
  • Software Advice Review (Rating: 4.1/5): Many highlight helpful onboarding, noting that 8×8 handled number porting and set up personal and fax lines smoothly. The Automated Attendant, Caller Popup Window that displays customer order info, and easy call transfers via mobile or desktop app earn praise, while some report calls coming through only “about 80% of the time,” delayed voicemails, and uneven customer support training.
  • getvoip.com Review: One long-term customer calls it “very user-friendly once it’s set up” and appreciates regular updates and quick responses when issues arise. Another notes frustration with having to start support requests through a chatbot, though escalations to a live team member resolved problems quickly.
  • lawyerist.com Review: The platform earns points for built-in video, text, and voicemail transcription, plus optional end-to-end encryption for video meetings. Drawbacks include a lack of integrations with law practice management software, no hot-desking, and limited Zapier functionality focused only on SMS triggers.
  • Gartner Review (Rating: 4.6/5): Organizations describe quick and efficient support during transitions, easy system setup, and a “rock solid” cloud platform that consolidates messaging, phone, and video. Long-term users cite a reasonable cost structure and reliability, though one review mentions challenges with license management and administration integration.