- Multiple Dialing Modes: Preview, progressive, predictive, power, ratio, and auto dialing supported natively.
- Real-Time Monitoring: Supervisors can listen, whisper, barge, and coach agents live.
- Advanced Analytics: Live dashboards, agent reports, campaign insights, and scheduled exports.
- Omnichannel Communication: Manage voice, WhatsApp, SMS, and video interactions in one interface.
- CRM Integrations: Native integrations with Salesforce, HubSpot, Zoho, Freshworks, and more.
- Enterprise-Grade Reliability: 99.5% uptime backed by secure call recording and access controls.
Acefone Auto Dialer Software
AI-powered auto dialer software for scalable outbound calling operations
Updated February 27, 2026
Acefone Auto Dialer Software Overview
Acefone Auto Dialer Software is a cloud-based outbound calling solution designed for sales, support, and campaign teams. It offers multiple dialing modes, real-time monitoring, analytics, and omnichannel communication from a single platform.
With transparent per-user pricing, CRM integrations, and built-in compliance features, Acefone helps organizations increase agent productivity and connect rates without complex add-ons or hidden costs.
Key Features
Pricing
| Plan | Price | Featured |
|---|---|---|
| Entry / Core Plan | $14.99/user/mo (Billed Monthly) | Auto, Progressive, Power & Predictive Dialers included; CRM integrations; Real-time analytics |
| Professional | $19.99/user/mo (Billed Monthly) | Advanced call monitoring (barge/whisper); Omnichannel support; Enhanced reporting |
| Custom / Enterprise | Contact Sales (Custom Quote) | High-volume concurrency; Dedicated onboarding & SLA; Custom integrations & compliance controls |
Price details: https://www.acefone.com/blog/auto-dialer-cost/
Pros
Competitor |
Pros |
|---|---|
| JustCall | Acefone offers more dialing modes in entry plans, whereas JustCall requires higher tiers for predictive or power dialers. This makes Acefone more cost-effective for teams needing advanced outbound features early, while keeping setup simpler and pricing more predictable. |
| CallHippo | Compared to CallHippo, Acefone includes advanced auto dialers without forcing upgrades to premium tiers. Acefone also emphasizes omnichannel workflows and analytics, making it better suited for blended sales and support teams at scale. |
| CloudTalk | Acefone avoids add-on based pricing for dialers, unlike CloudTalk where power dialing often costs extra. This simplifies budgeting and reduces total cost of ownership for outbound-heavy organizations. |
| Aircall | Aircall requires higher plans and seat minimums for auto dialers, while Acefone delivers similar capabilities at a lower entry price. Acefone is also more flexible for SMBs and fast-growing teams. |
| Ringover | Ringover’s modular add-ons can increase costs quickly. Acefone bundles key dialing and monitoring tools into core plans, offering better value and faster deployment for outbound campaigns. |
Cons
Competitor |
Cons |
|---|---|
| JustCall | JustCall has a more consumer-friendly UI and simpler onboarding. Acefone, while powerful, may feel more enterprise-oriented and require additional setup time for smaller teams unfamiliar with contact center tools. |
| CallHippo | CallHippo offers a slightly broader global number marketplace. Acefone users operating in niche regions may need custom provisioning rather than instant self-serve number activation. |
| CloudTalk | CloudTalk excels in workflow automation and visual call-flow builders. Acefone’s automation capabilities are strong but less visually driven, which may matter to teams focused on no-code design. |
| Aircall | Aircall provides a more polished app ecosystem and marketplace. Acefone focuses more on bundled functionality than extensive third-party app discovery. |
| Dialpad | Dialpad’s AI-driven insights and native transcription are more mature. Acefone offers AI analytics but may not match Dialpad’s depth in conversational AI for enterprise sales intelligence. |
Reviews
- Trustpilot Review (Rating: 3.6/5): Several users criticize Acefone Auto Dialer Software for missing call and text notifications and a “buggy website” that requires keeping a browser tab open to send SMS, with one reviewer calling it “ancient as dinosaurs.” Others report aggressive follow-ups and unresolved complaints about issues like the on-hold button, yet a few customers praise specific staff members such as Mayank and MO for clear onboarding sessions and quick 4G phone setup.
- Capterra Review (Rating: 4.6/5): One reviewer labels the auto dialer “very cumbersome and antiquated” and compares it to software from the early 2000s, pointing out that it “doesn’t even have voicemail detection.”
- Software Advice Review (Rating: 4.7/5): A dissatisfied customer doubts the authenticity of prior positive feedback and reports bugs in the iOS application, especially during US expansion. In contrast, another verified reviewer praises Acefone Auto Dialer Software for quick and easy HubSpot integration and responsive support that called back right away, though the free HubSpot extension showed occasional glitches.
- GetApp Review (Rating: 4.7/5): Many reviewers highlight strong value for money, noting “the widest combination of features for one great price” and competitive pricing without hidden charges. Some users struggle with billing transparency and describe cancellation during the “free trial” as an “absolute nightmare,” which affects their perception of overall value.
- softwarefinder.com Review: Feedback ranges widely, with one small business owner warning “Beware of this software,” claiming the service never worked properly and alleging difficulties porting numbers and canceling through a “mysterious department.” Others applaud Acefone Auto Dialer Software for “outstanding customer service,” smooth setup support, customizable voicemail and IVR, and reasonable pricing despite a minimum three-user requirement.
