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Autovitals Auto Repair Digital Inspection

Digital vehicle inspections with workflow, CRM, and customer communication tools

Autovitals Auto Repair Digital Inspection Overview

AutoVitals Auto Repair Digital Inspection (DVI.X) is a digital vehicle inspection solution designed for independent auto repair shops. It enables technicians and service advisors to capture, edit, and share inspection photos and videos with customers via text or email.

The platform improves customer understanding, increases repair approvals, and integrates with major shop management and point-of-sale systems.

Key Features

  • Digital Vehicle Inspections: Create professional inspections with photos, videos, notes, and condition indicators.
  • Intuitive Picture Editing: Add arrows, circles, text, and crop images to clearly explain repair needs.
  • Customer Messaging: Send inspections via text or email to boost transparency and approval rates.
  • Chat & Conversation Center: Real-time communication between technicians and service advisors.
  • POS Integrations: Connects with major shop systems like Mitchell1, NAPA TRACS, Shop-Ware, and RepairWriter.
  • Workflow & CRM Add-ons: Scales beyond inspections with workflow automation and customer relationship tools.

Price

Plan Price Featured
DVI.X (Digital Vehicle Inspections) Contact Sales / Custom Quote Digital inspections with photo & video editing, Customer messaging via text/email, POS & shop management integrations

 

Pros

Competitor

Pros

AutoServe1 Compared to AutoServe1, AutoVitals offers broader workflow management and CRM expansion options. Shops that want to move beyond inspections into full digital operations benefit from AutoVitals’ scalable ecosystem, stronger advisor-technician communication tools, and deeper focus on increasing ARO through visual storytelling.
Shop-Ware While Shop-Ware focuses heavily on shop management, AutoVitals excels in customer-facing inspection clarity. Its photo and video editing tools are more inspection-centric, making it easier for customers to understand recommendations, which often leads to higher approval rates and improved trust.
NAPA TRACS AutoVitals provides a more modern, mobile-friendly digital inspection experience than NAPA TRACS alone. The emphasis on visual communication, texting, and customer education gives AutoVitals an edge for shops prioritizing customer engagement over traditional back-office workflows.
AutoFluent Compared to AutoFluent, AutoVitals is easier for technicians and advisors to adopt for inspections. Its tablet-first design and built-in image editing reduce friction during inspections, helping teams complete inspections faster while delivering clearer, more persuasive reports to customers.
ARI AutoVitals offers stronger inspection presentation and customer communication tools than ARI. While ARI is budget-friendly, AutoVitals focuses on premium digital experiences that improve ARO, retention, and long-term shop growth rather than just basic inspection checklists.

Cons

Competitor

Cons

AutoServe1 Compared to AutoServe1, AutoVitals is generally perceived as more expensive and less transparent with pricing. Shops focused only on inspections without interest in workflow or CRM upgrades may find AutoServe1 a simpler and more cost-predictable option.
Shop-Ware Shops already using Shop-Ware’s built-in inspection features may find AutoVitals adds overlapping functionality. This can increase software complexity and costs if the shop does not fully leverage AutoVitals’ customer communication and marketing-oriented inspection strengths.
NAPA TRACS For shops deeply embedded in the NAPA ecosystem, AutoVitals can feel like an additional layer rather than an all-in-one solution. Training and onboarding may take longer compared to staying within a single, unified platform.
AutoFluent AutoVitals does not replace a full shop management system like AutoFluent. Shops expecting complete accounting, inventory, and management features may need multiple tools, increasing overall cost and system integration requirements.
ARI Compared to ARI’s lower entry pricing, AutoVitals can be harder for very small or startup shops to justify. The ROI is strongest for established shops focused on growth, which may limit its appeal for budget-constrained operations.

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