- Digital Vehicle Inspections: Perform paperless inspections with photos, videos, notes, and condition statuses shared directly with customers.
- Guided Mode Inspections: Ensure consistent, high-quality inspections regardless of technician experience.
- Powerful Image Editor: Mark up photos with arrows, circles, and text to clearly explain issues and increase approvals.
- Educational Notes & Videos: Embed standardized explanations and videos to help customers understand recommended work.
- Workflow Management & Chat: Coordinate technicians and service advisors with real-time updates, dispatching, and internal messaging.
- Customer Communication: Send inspections via text or email with two-way messaging for faster decisions.
- Shop System Integrations: Connects with popular shop management systems like Tekmetric, Mitchell1, and NAPA TRACS.
Autovitals Digital Vehicle Inspection Software
Advanced digital vehicle inspections that boost trust, approvals, and shop revenue
Updated February 27, 2026
Autovitals Digital Vehicle Inspection Software Overview
AutoVitals is a comprehensive digital vehicle inspection and shop workflow platform for independent auto repair businesses. It replaces paper inspections with photo- and video-rich DVIs, guided technician workflows, internal chat, and customer education tools.
Designed to increase trust and approval rates, AutoVitals helps shops raise average repair order, improve efficiency, and deliver a modern, transparent service experience.
Key Features
Pricing
| Plan | Price | Featured |
|---|---|---|
| Digital Vehicle Inspections (DVI) | From $199/mo (Billed Monthly) | Advanced photo & video inspections, Guided Mode for consistency, Customer-facing digital reports |
| Digital Shop® Tablet Subscription | $29.99/mo (24‑Month Contract) | Leased iPad with shop-grade case, Up to two replacements, Technician productivity warranty |
Price details: https://www.autovitals.com/support/the-digital-shop-tablet-subscription/
Pros
Competitor |
Pros |
|---|---|
| Tekmetric | Compared to Tekmetric, AutoVitals offers deeper inspection-focused tools such as guided inspections, advanced image editing, and built-in educational content. This makes it easier for technicians to communicate issues visually, improving customer understanding and approval rates without requiring heavy training or manual explanations. |
| Shop-Ware | AutoVitals is generally easier for technicians to adopt than Shop-Ware, especially on the shop floor. Its mobile-first inspection app, guided workflows, and visual editing tools reduce friction, helping even less tech-savvy staff perform consistent inspections more quickly and confidently. |
| Mitchell1 | While Mitchell1 is strong in repair data, AutoVitals excels in customer-facing transparency. Its photo- and video-based DVIs, educational notes, and texting capabilities create a more engaging experience that builds trust and often leads to higher job approval rates. |
| NAPA TRACS | AutoVitals provides a more modern inspection and communication layer compared to NAPA TRACS alone. Shops benefit from richer digital inspections, smoother technician-to-advisor collaboration, and clearer customer reports without overhauling their existing management system. |
| AutoFluent | Compared with AutoFluent, AutoVitals places greater emphasis on guided inspections and visual storytelling. This focus helps shops standardize inspection quality and present recommendations more persuasively, often resulting in increased average repair orders and customer satisfaction. |
Cons
Competitor |
Cons |
|---|---|
| Tekmetric | Unlike Tekmetric’s all-in-one shop management approach, AutoVitals may require integration with an existing POS for full operations. This can add setup complexity and cost for shops seeking a single, unified system without relying on third-party integrations. |
| Shop-Ware | Shop-Ware provides broader business management features out of the box, whereas AutoVitals is more inspection- and workflow-centric. Shops wanting deep accounting or inventory features may need additional tools alongside AutoVitals. |
| Mitchell1 | Mitchell1 users may find AutoVitals adds an extra layer rather than replacing existing systems. This can mean additional subscription costs and training time, particularly for shops that prefer fewer platforms in daily operations. |
| NAPA TRACS | For shops already comfortable with NAPA TRACS inspections, AutoVitals may feel like an upgrade that requires process change. Adoption can take time, especially for teams resistant to shifting from simpler or more familiar inspection methods. |
| AutoFluent | AutoFluent may be more cost-effective for smaller shops focused on core management tasks. AutoVitals’ premium inspection features and hands-on support can come at a higher monthly cost, which may not suit very small or low-volume operations. |
Reviews
- Software Advice Review (Rating: 4.8/5): Clients respond positively to the digital inspections and communication tools, noting that the reports give them a clearer understanding of needed repairs and help them feel more confident about approving work.
- Capterra Review (Rating: 4.8/5): One service advisor called it “Highly Recommend” and highlighted how easy it is to edit inspections and send them via text message, adding that photos and videos help “the work practically sell itself.” Another owner labeled AutoVitals “Best D.V.I. on the Market!” and praised its intuitive interface along with rapid, helpful customer service responses, though one reviewer criticized the confusing wording of reminder texts and emails for older customers.
- G2 Review (Rating: 4.2/5): Strong marks go to Technician Time Management and the ability to calculate “Etime,” which supports shop efficiency and KPI tracking for ARO and profit goals. At the same time, one reviewer rated it 2.5/5 and pointed out that the CRM does not allow setting a specific date for reminders on declined service, and others mentioned a learning curve and limited customization in AutoVitals.
- GetApp Review (Rating: 4.8/5): Shop owners value how AutoVitals communicates with NAPA Tracs and rely on features like inspection reports and customer pictures, while one GM noted frustration when transferring an existing text phone number took longer than the trial period. Feedback also applauds responsive customer support and highlights tools such as the Business Control Panel for tracking metrics like picture edit rate and inspection send rate.
