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Bitrix24

Manage CRM, tasks, projects, communication, and marketing for efficient business operations.

Bitrix24 Overview

Updated August 15, 2025

Bitrix24 is a comprehensive business management platform designed to streamline organizational processes. It offers tools for CRM, task and project management, team collaboration, and marketing automation. Features include communication channels like chats and video calls, document management, time tracking, and analytics for performance monitoring.

Suitable for businesses of all sizes, Bitrix24 enhances efficiency, fosters teamwork, and integrates various functions into a single, customizable solution for effective workflow management.

Key Features

CRM (Customer Relationship Management): Managed leads, deals, contacts, and pipelines with tools for tracked interactions, generated sales reports, and segmented audiences enhance customer engagement.
Task and Project Management: Kanban boards, Gantt charts, Scrum tools, task tracking, and automation streamline project planning, workload distribution, and progress monitoring.
Team Collaboration: Chat, video calls, shared calendars, and workgroups facilitate real-time communication and collaboration among team members.
Document Management: Cloud storage, online document editing, file sharing, and e-signature capabilities ensure efficient document handling and collaboration.
Website and Landing Page Builder: No-code builder with templates, lead capture forms, and Google Analytics integration creates mobile-friendly websites and online stores.
Online Marketing Tools: Email marketing, social selling (via Facebook, Instagram, WhatsApp), and marketing automation boost sales and customer outreach.
Contact Center: Omnichannel communication through live chat, web forms, telephony, email, and integrations with popular messengers improves customer service.
Sales Automation: Customizable automation rules, triggers, and workflows streamline sales processes, such as invoicing, payments, and inventory management.
AI-Powered Assistant (CoPilot): Assistance with task descriptions, email writing, data analysis, and brainstorming enhances productivity and automates routine tasks.
Integrations and API: Connection with third-party apps (e.g., Google Drive, Dropbox, Stripe) and a REST API for custom app development and advanced automation enhance functionality.
Mobile App: Task management, CRM access, communication, and project tracking on the go via web, desktop, and mobile platforms ensure flexibility.
Analytics and Reporting: Sales funnels, employee performance reports, and business intelligence tools monitor and optimize business performance.
HR Management: Employee profiles, company structure, access permissions, and time tracking streamline HR processes and workforce management.

Price

Plan	Price	Users	Cloud Storage	Key Features
Free	$0	Unlimited	5 GB	Basic CRM, collaboration tools, website builder, limited marketing tools
Basic	$45/month (monthly) or $36/month (annually)	5	24 GB	Extended CRM, sales automation, task/project management, email marketing
Standard	$99/month (monthly) or $79/month (annually)	50	100 GB	Advanced CRM, marketing automation, reporting, API access, extended integrations
Professional	$199/month (monthly) or $159/month (annually)	Unlimited	1 TB	Advanced project management, HR tools, custom branding, dedicated support
Enterprise	Custom pricing	Custom	Custom	Customizable features, dedicated account manager, advanced security, on-premise deployment

Check price details: https://www.bitrix24.com/prices/

Pros

Competitor	Pros of Bitrix24
Salesforce	Bitrix24 offers a comprehensive suite of integrated tools, including CRM, project management, and communication features, all within a single platform. This integration can lead to improved efficiency and reduced need for multiple subscriptions. Additionally, Bitrix24 provides a generous free plan, which is particularly beneficial for small businesses and startups looking to minimize costs.
Microsoft Teams	Unlike Microsoft Teams, which primarily focuses on communication and collaboration, Bitrix24 provides a more extensive set of features encompassing CRM, task management, and document sharing. This makes Bitrix24 a more versatile solution for businesses seeking an all-in-one platform. Furthermore, Bitrix24’s user interface is designed to be intuitive, facilitating easier adoption for new users.
Google Workspace	While Google Workspace excels in document creation and collaboration, Bitrix24 offers more robust project management and CRM capabilities. Bitrix24’s built-in automation tools and customizable workflows can enhance productivity by streamlining business processes. Moreover, Bitrix24’s pricing structure is more predictable, with flat-rate plans that can be more cost-effective for growing teams.

Cons

Competitor	Cons of Bitrix24
Salesforce	Bitrix24’s extensive feature set can be overwhelming for new users, leading to a steeper learning curve. While the free plan is generous, accessing advanced features requires a paid subscription, which may be a consideration for businesses with limited budgets. Additionally, some users have reported that Bitrix24’s customer support response times can be slower compared to Salesforce’s renowned support services.
Microsoft Teams	Bitrix24’s interface, while user-friendly, may not be as polished as Microsoft Teams, which benefits from Microsoft’s extensive design resources. Some users have noted that Bitrix24’s mobile application lacks certain functionalities available on the desktop version, potentially limiting flexibility for remote teams.
Google Workspace	While Bitrix24 offers a broader range of features, some users may find its interface less streamlined than Google Workspace’s suite of applications. Additionally, Bitrix24’s integration with third-party applications, while robust, may not be as seamless as Google Workspace’s native integrations, potentially requiring additional configuration.

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