Blackbaud

Manage customer relationships and drive sales growth.

Blackbaud Overview

Updated November 25, 2025

Blackbaud Retail Business CRM is a specialized solution designed to help organizations strengthen customer relationships, streamline operations, and enhance sales performance. It provides tools for managing customer data, tracking interactions, and analyzing buying behavior to deliver more personalized experiences.

With integrated marketing and reporting features, Blackbaud enables retailers to engage customers more effectively, improve loyalty, and make data-driven decisions that support long-term growth and profitability.

Key Features

Donor management : Centralize donor profiles and contribution histories, which helps organizations strengthen relationships, track giving patterns, and identify opportunities for future engagement.
Fundraising tools : Provide integrated fundraising campaigns and event management that allow organizations to expand outreach, grow donations, and monitor performance across multiple channels.
Marketing automation : Offer email campaigns and segmentation features that support targeted communication and personalized outreach, which increase supporter engagement and campaign effectiveness.
Analytics and reporting : Deliver real-time dashboards and detailed reports that give organizations insights into performance, trends, and donor behavior for better decision-making.
Integration capabilities : Connect seamlessly with financial, accounting, and third-party tools, which ensures smooth operations and reduces manual work for more efficient management.
Cloud-based access : Enable secure, web-based access to data and tools, which supports remote collaboration and provides scalability for organizations of different sizes.

Price

Pricing Item	Details
Public pricing tiers	Not listed; site prompts users to request a personalized quote.
Example published cost (Grantmaking product)	Starting at US $325 per month.
Payment processing fees	For Integrated Payments: e.g., 2.99% + $0.30 per transaction (USD) for credit cards.
Pricing model	Subscription model, custom-quoted, depends on organization size, features, modules.

Pros

Competitor	Pros of Blackbaud
Salesforce Nonprofit Cloud	Blackbaud delivers deeper donor-specific profiles and strong volunteer management that help fundraising teams understand and connect with supporters more personally.
Bloomerang	Blackbaud offers exceptionally powerful database tracking and built-in fundraising tools that suit large-scale nonprofits with complex needs.
DonorPerfect	Blackbaud excels with a mature, feature-rich ecosystem backed by decades of nonprofit focus and advanced analytics.
Neon CRM	Blackbaud integrates tightly across fundraising, accounting, marketing, and analytics, which creates a unified experience across functions.
CiviCRM (open-source)	Blackbaud provides enterprise readiness, high scalability, and a polished, professionally supported platform unlike community-driven offerings.

Cons

Competitor	Cons of Blackbaud
Salesforce Nonprofit Cloud	Blackbaud offers fewer customization options and less flexible integration paths compared to Salesforce, which gives teams more control.
Bloomerang	Blackbaud can feel less user friendly and harder to navigate than Bloomerang’s more intuitive interface that suits smaller teams better.
DonorPerfect	Blackbaud does not publish transparent pricing and typically requires a quote, while DonorPerfect offers clear tiered pricing from about $99/month.
Neon CRM	Blackbaud’s integration can be more complex and rigid, while Neon CRM offers simpler built-in event and membership management out of the box.
CiviCRM (open-source)	Blackbaud involves higher costs and vendor dependency, while CiviCRM is free and allows full control and customization by users.

Customers' Reviews From Reliable Websites

AmbitionBox Review
Trustpilot Review
G2 Review
Gartner Review