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Calabrio Call Recording Software is an enterprise-ready solution designed for modern contact centers to securely capture 100% of customer interactions across voice and digital channels.
Built on the Calabrio ONE cloud platform, it combines reliable interaction recording with AI-powered search, analytics, and compliance controls, enabling organizations to improve quality management, reduce risk, and unlock actionable customer experience insights at scale.
Calabrio doesn’t publish straight list prices on its site and generally requires contacting sales for a quote. Here are estimated prices:
| Plan / License | Price (approx.) | Notes |
|---|---|---|
| Calabrio ONE (entry) | Starting ≈ $75 per agent / month | Common starting figure in market estimates; actual price depends on number of users, features, and deployment. |
| Calabrio ONE (flat fee) | $295 one‑time (basic) | Some third‑party listings cite a flat starting fee for core workforce suite (may not reflect all call recording features). |
| Call Recording subscription license | ≈ $385.99 per license | Example online reseller listing for one subscription license (may vary by vendor/region). |
| Custom / Enterprise | Quote required | Calabrio pricing is typically tailored; larger deployments and full feature bundles (QM, WFM, Analytics) require a sales quote. |
Competitor |
Pros |
|---|---|
| NICE CXone | Compared to NICE CXone, Calabrio offers a more intuitive user experience for call recording review and search, with faster access to interactions and simpler evaluation workflows. Customers often report quicker time-to-value, lower operational complexity, and easier adoption for quality teams without sacrificing enterprise-grade compliance. |
| Verint | Calabrio is generally easier to deploy and manage than Verint, particularly for mid-market and enterprise teams seeking strong recording and analytics without heavy customization overhead. Its unified cloud platform reduces administrative burden while still delivering advanced AI insights and robust compliance capabilities. |
| Five9 | While Five9 focuses heavily on cloud telephony, Calabrio excels in deep interaction recording, quality management, and analytics. Organizations that prioritize post-call insights, compliance recording, and workforce optimization often find Calabrio more powerful and flexible for long-term CX improvement. |
| Talkdesk | Compared to Talkdesk, Calabrio provides more mature quality management and interaction analytics tightly integrated with call recording. This makes it especially attractive for regulated industries where detailed audits, secure storage, and advanced reporting are essential beyond basic cloud contact center functionality. |
| Genesys Cloud | Calabrio stands out against Genesys Cloud for its specialized focus on workforce engagement and recording-driven insights. Many customers prefer Calabrio’s cleaner analytics interface and stronger quality workflows when the primary goal is improving agent performance and customer experience through recorded interactions. |
Competitor |
Cons |
|---|---|
| NICE CXone | Compared to NICE CXone, Calabrio may offer fewer out-of-the-box automation options for extremely large, highly complex global deployments. Organizations needing very granular customization across dozens of regions may find NICE’s ecosystem broader, though often at a higher cost and complexity. |
| Verint | Verint can provide deeper niche compliance tooling and legacy on-premise flexibility than Calabrio. Enterprises with highly specific regulatory or archival requirements may find Verint more configurable, whereas Calabrio prioritizes cloud simplicity over highly specialized edge-case configurations. |
| Five9 | Five9 includes native telephony and contact center routing, while Calabrio focuses on recording and workforce engagement. Organizations seeking an all-in-one CCaaS with embedded recording may need additional integrations when choosing Calabrio instead of Five9. |
| Talkdesk | Talkdesk can be faster to launch for smaller teams wanting immediate cloud telephony with basic recording. Calabrio’s enterprise-grade setup, while more powerful, may require longer implementation timelines and closer collaboration with sales and professional services. |
| Genesys Cloud | Genesys Cloud offers a broader native contact center platform with routing, IVR, and digital engagement built in. Calabrio customers relying on third-party CCaaS platforms may need integrations, adding architectural complexity compared to Genesys’ end-to-end approach. |
