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CallTools.com

Cloud-based inbound and outbound call center software with predictive dialing

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

CallTools.com Overview

  • Updated January 21, 2026

CallTools is a cloud-based call center software designed for inbound and outbound sales teams, telemarketing, and customer service operations. It combines predictive and preview dialing, built-in CRM, SMS and email integrations, and VoIP telephony in a single platform.

The solution emphasizes call reputation management, automation, and agent productivity, making it suitable for small businesses through large enterprises.

Key Features

  • Predictive & Preview Dialer: Automatically optimizes dialing speed to increase agent talk time and contact rates.
  • Built-In CRM: Manage contacts, campaigns, and interaction history directly within the platform.
  • Inbound & Outbound Call Management: Unified tools for queues, routing, and real-time monitoring.
  • SMS & Email Integrations: Engage contacts across multiple channels with templates and history tracking.
  • Call Reputation Monitoring: Protect caller ID health and reduce blocked or flagged calls.
  • Cloud-Based VoIP Platform: No hardware required, unlimited minutes, and fast deployment.

Price

Plan Price Featured
Power Contact Center Starting at $101.99 per agent/month (Typically Billed Annually) Inbound & Outbound Dialer, Built-in CRM, Unlimited Minutes
Custom Enterprise Custom Quote (Contact Sales) Advanced Integrations, Call Reputation Management, Dedicated Support

 

Pros

Competitor

Pros
Five9 Compared to Five9, CallTools is generally more affordable for outbound-focused teams and easier to deploy without heavy enterprise onboarding. Its simpler interface reduces agent training time while still offering predictive dialing and core CRM features suitable for sales-driven call centers.
RingCentral Contact Center CallTools offers stronger outbound dialing tools and campaign controls at a lower entry price. Teams focused on telemarketing or sales often find CallTools more specialized and efficient than RingCentral’s broader, but more complex, unified communications approach.
Talkdesk Against Talkdesk, CallTools stands out for faster setup and fewer configuration requirements. Smaller teams benefit from its built-in CRM and dialing automation without needing extensive integrations or higher-tier enterprise plans.
Aircall CallTools provides more advanced predictive dialing and outbound campaign management than Aircall, which is primarily inbound-focused. Sales-heavy organizations gain better list management, redial rules, and automation with CallTools.
Dialpad Compared to Dialpad, CallTools is more purpose-built for high-volume calling environments. It prioritizes call efficiency, agent productivity, and compliance features rather than general business phone and AI transcription capabilities.

Cons

Competitor

Cons
Five9 Compared to Five9, CallTools lacks some advanced enterprise features such as deep AI-driven analytics and workforce optimization tools. Very large global contact centers may find Five9 more suitable for complex, multi-region deployments.
RingCentral Contact Center RingCentral offers a broader communications ecosystem including team messaging and video. CallTools is more narrowly focused on call centers, which may be limiting for organizations seeking an all-in-one communications suite.
Talkdesk Talkdesk provides more native integrations and AI-powered customer experience tools. CallTools may require additional setup or third-party tools for companies needing advanced analytics or omnichannel customer journey tracking.
Aircall Aircall’s interface is often considered more modern and lightweight. CallTools can feel more utilitarian, and teams prioritizing design polish and simplicity over dialing power may prefer Aircall.
Dialpad Dialpad excels in AI features like live transcription and sentiment analysis. CallTools focuses less on AI-driven insights, which may be a drawback for teams wanting advanced real-time call intelligence.

Verified Customer Reviews

  • Trustpilot Review (Rating: 5/5): Users frequently praise CallTools for responsive customer support and a smooth onboarding experience.
  • Capterra Review (Rating: 4.8/5): Reviewers highlight strong predictive dialing, live filters, and noticeable increases in appointment volume.
  • G2 Review (Rating: 4.8/5): Customers describe CallTools as fast, intuitive, and highly effective for boosting outbound call productivity.
  • GetApp Review (Rating: 4.8/5): Users appreciate the combination of CRM integration, SMS capabilities, and reliable call management features.
  • Yelp Review (Rating: 4.6/5): Small businesses report overall satisfaction with performance and support, noting good value for outbound calling needs.