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Cloudtalk Cloud PBX Phone System for SMBs

AI-powered cloud PBX phone system for growing small and midsize businesses

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Cloudtalk Cloud PBX Phone System for SMBs Overview

  • Updated February 3, 2026

CloudTalk is a cloud-based PBX phone system designed for SMBs that need scalable, global, and AI-driven calling. It replaces on‑premise PBX hardware with VoIP, automation, and analytics.

Teams can manage inbound and outbound calls, SMS, WhatsApp, and AI voice agents from one platform while integrating deeply with CRMs and helpdesks.

Key Features

  • Cloud PBX & Call Flow Designer: Build IVR menus, queues, and routing logic without hardware.
  • AI Dialer & Outreach: Power, parallel, and preview dialing with answering machine detection.
  • AI Conversation Intelligence: Call summaries, sentiment analysis, scoring, and transcripts.
  • Global Number Management: Local numbers in 160+ countries with porting support.
  • CRM & Helpdesk Integrations: Native integrations with HubSpot, Salesforce, Zendesk, and more.
  • AI Voice Agents: 24/7 virtual agents for inbound triage, qualification, and follow-ups.

Price

Plan Price Featured
Starter $25/user/mo (Billed Annually) / ~$30/user/mo (Billed Monthly) Cloud PBX & IVR, Call recording, Local & international numbers
Essential $30/user/mo (Billed Annually) / ~$35/user/mo (Billed Monthly) CRM integrations, Analytics & reporting, Call queuing & monitoring
Expert $50/user/mo (Billed Annually) / ~$60/user/mo (Billed Monthly) AI dialer modes, Conversation intelligence, Advanced analytics
Custom Contact Sales (Custom Quote) Unlimited scalability, SLA & compliance options, Dedicated support

Price details: https://www.cloudtalk.io/pricing/

Pros

Competitor

Pros
RingCentral CloudTalk is typically more affordable for SMB teams and easier to deploy. Its interface focuses on calling efficiency rather than enterprise complexity, and AI dialing tools are available at lower tiers compared to RingCentral’s higher-priced plans.
Aircall Compared to Aircall, CloudTalk offers more advanced outbound dialing modes and built-in AI conversation intelligence. SMBs benefit from stronger analytics and global number coverage without relying heavily on third-party add-ons.
Nextiva CloudTalk emphasizes sales and support use cases with faster setup and deeper CRM-focused workflows. It suits fast-growing teams better than Nextiva’s more general business phone approach.
Dialpad While Dialpad focuses on unified communications, CloudTalk provides more specialized call center and outbound sales tooling, including power and parallel dialers designed for high-volume calling.
8×8 CloudTalk is simpler to manage and more transparent in pricing for SMBs. It avoids the enterprise-heavy setup and long contracts often associated with 8×8 deployments.

Cons

Competitor

Cons
RingCentral RingCentral offers broader UC features like video meetings and team messaging, which CloudTalk lacks. Businesses wanting an all-in-one communications suite may need additional tools alongside CloudTalk.
Aircall Aircall’s UI is often considered more polished for basic calling. CloudTalk’s advanced features can feel overwhelming for very small teams with simple inbound needs.
Nextiva Nextiva includes stronger built-in customer support channels beyond voice. CloudTalk is more call-centric, which may limit omnichannel service strategies without integrations.
Dialpad Dialpad’s native AI transcription is more deeply embedded across meetings and messaging. CloudTalk’s AI is powerful but focused primarily on call center workflows.
8×8 Large enterprises may find CloudTalk less suitable for complex global compliance needs compared to 8×8’s enterprise-grade governance and certifications.

Verified Customer Reviews

  • G2 Review (Rating: 4.4/5): Users praise call quality and global coverage, but mention occasional issues with mobile app stability.
  • Capterra Review (Rating: 4.4/5): Reviewers like the feature depth and integrations, while reporting slow provisioning for caller IDs in some regions.
  • Software Advice Review (Rating: 4.4/5): Customers value ease of use and support responsiveness, but note that advanced features require higher-tier plans.
  • GetVoIP Review (Rating: 5/5): The interface and IVR flexibility receive strong feedback, though the mobile experience is seen as less refined.
  • Reddit/r/sysadmin Review (Rating: 4/5): Sysadmins recommend CloudTalk for SMB reliability and pricing, but caution about setup effort for complex call flows.