Customerly is an AI-driven customer service and engagement platform that helps businesses centralize live chat, help desk, marketing automation, and feedback collection. Designed primarily for SaaS and digital businesses, it enables teams to automate support with AI assistants, manage conversations across channels, and improve retention through targeted messaging, surveys, and behavioral insights.
- Overview
- Features
- Pricing
- Pros
- Cons
- Reviews
Customerly Overview
- Updated January 14, 2026
Key Features
- AI Customer Support: Automates responses and resolves common customer questions using AI.
- Live Chat: Real-time chat widget for websites and SaaS products with customization options.
- Unified Inbox: Centralized dashboard for managing chats, emails, and support tickets.
- Marketing Automation: Triggered messages, email campaigns, and in-app notifications.
- Surveys & Feedback: Collect NPS and customer feedback directly within conversations.
- Help Desk & Knowledge Base: Ticketing system and self-service documentation for customers.
- Integrations: Connects with popular tools like Slack, Zapier, and CRMs.
Price
| Plan | Price (Monthly) | Included AI Conversations | Included Interactions |
|---|---|---|---|
| Core | $19 / seat / month | 10 AI conversations | 500 interactions |
| Growth | $69 / seat / month (Recommended) | 20 AI conversations | 1,000 interactions |
| Ultimate | $99 / seat / month | 50 AI conversations | 5,000 interactions |
Price link: https://www.customerly.io/pricing
Pros
Competitor |
Pros |
|---|---|
| Intercom | Compared to Intercom, Customerly offers a significantly more affordable pricing structure while still covering core live chat, automation, and engagement features. It is easier to set up for small teams, requires less configuration, and avoids the steep learning curve and add-on costs often associated with Intercom. |
| Zendesk | Customerly is simpler and faster to deploy than Zendesk, making it ideal for startups and SaaS teams without dedicated support engineers. It combines chat, marketing automation, and feedback tools in one interface, whereas Zendesk often requires multiple products and higher overall costs. |
| Drift | Unlike Drift, which is heavily sales-focused, Customerly balances customer support, retention, and engagement. It is more budget-friendly and better suited for support-driven use cases, offering help desk and survey features that Drift lacks or limits. |
| Crisp | Customerly goes beyond Crisp’s live chat strengths by adding built-in marketing automation, AI support, and NPS surveys. This makes it more suitable for growing SaaS businesses that want engagement and support in one tool rather than relying on multiple platforms. |
| Tawk.to | While Tawk.to is free, Customerly provides far more advanced automation, AI capabilities, and customer lifecycle tools. It is better suited for teams that need structured support workflows, analytics, and proactive engagement rather than just basic live chat. |
Cons
Competitor |
Cons |
|---|---|
| Intercom | Compared to Intercom’s enterprise-grade AI and ecosystem, Customerly has fewer advanced customization options and a smaller integration marketplace. Large enterprises with complex workflows may find Customerly less scalable for highly specialized support and sales automation needs. |
| Zendesk | Zendesk offers deeper ticketing, reporting, and enterprise support features than Customerly. Organizations with very high ticket volumes or strict ITSM requirements may find Customerly’s help desk less robust and less configurable. |
| Drift | Customerly lacks Drift’s advanced conversational marketing and revenue attribution tools. For sales-led organizations focused on lead qualification and pipeline acceleration, Drift may provide stronger ROI despite its higher cost. |
| Crisp | Crisp provides a more polished real-time chat experience and generous free usage. Customerly can feel more complex for teams that only need chat, and some features may be unnecessary overhead for very small businesses. |
| Tawk.to | Tawk.to is completely free, making it more attractive for very small websites. Customerly’s paid plans may feel expensive for users who only require simple chat functionality without automation, AI, or marketing features. |