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Dealercenter Dealer Management System

All-in-one cloud dealer management system with CRM and customer communications

Dealercenter Dealer Management System Overview

DealerCenter is a cloud-based dealer management system designed for independent auto dealerships. It combines DMS, CRM, inventory management, BHPH, dealer websites, and integrated customer communications into one platform.

With built-in SMS, email, chat, credit applications, lender access, and mobile apps, DealerCenter helps dealers streamline customer support, sales workflows, and post-sale engagement from a single system.

Key Features

  • Integrated Dealer CRM: Manage leads, customer communications, tasks, and workflows with built-in SMS, email, calls, video, and Facebook Messenger.
  • Customer Support Communications: Centralized messaging center with instant chat, click-to-call, call recording, and automated follow-ups.
  • Deal & Desking Management: Submit deals to 1200+ lenders, manage contracts, stipulations, and F&I from one dashboard.
  • Inventory & Merchandising: VIN scanning, vehicle history reports, photo/video tools, pricing intelligence, and multi-channel listing distribution.
  • BHPH Portfolio Management: Collections, recurring payments, credit reporting, and customer account management for buy-here-pay-here dealers.
  • Mobile App Access: Full mobile functionality for inventory, CRM, customer communication, VIN scans, and notifications.

Price

Plan Price
Dealer Management System (DMS) $99/mo (Billed Monthly)
Buy Here Pay Here (BHPH) $50/mo (Billed Monthly)
Integrated Accounting $99/mo (Billed Monthly)
Service Bay $99/mo (Billed Monthly)
Bankers Contracts $3.00/contract
eContract Any Deal $3.00/contract
LAW Contracts $2.25/contract
CRM Plus $99/mo (Billed Monthly)
CRM Pro $199/mo (Billed Monthly)
CRM AI Auto Responder $99/mo (Billed Monthly)
J.D. Power Values Desktop $74/mo (Billed Monthly)
J.D. Power Values Mobile $74/mo per mobile device (Billed Monthly)
Kelley Blue Book $64/mo (Billed Monthly)
Black Book Desktop $64/mo (Billed Monthly)
Black Book Mobile $64/mo per user (Billed Monthly)
Black Book PowerSport $64/mo (Billed Monthly)
Manheim Market Report (MMR) $64/mo (Billed Monthly)
MAX Digital Call For Pricing
AutoCheck Subscription Call For Pricing
AutoCheck Full Report $10/report
NMVTIS $0.25/report
Online Ad Post Premium $50/mo (Billed Monthly)
Deal Driver $50/mo (Billed Monthly)
Premium Website $99/mo (Billed Monthly)
Premium Pro Website $125/mo (Billed Monthly)
Experian Credit Report $4.00/report + $3.40/FICO (Requires $24.99/mo subcode fee)
Equifax Credit Report $5.35/report + $3.90/FICO (Requires $40/mo subcode + $15/mo monitoring fee)
TransUnion Credit Report $5.70/report + $3.25/FICO (Requires $15.95/mo subcode fee)
Prequal Pro $50/mo (Billed Monthly)
Experian OFAC Report $0.25/report
Equifax OFAC Report $0.30/report
TransUnion OFAC Report $0.50/report
Automated Adverse Action $1.69/report
Precise ID with KIQ $2.00/pull

Price details: https://www.dealercenter.com/pricing/

Pros

Competitor

Pros

Dealertrack DMS DealerCenter is significantly more affordable and easier for independent dealers to adopt. It offers bundled CRM, customer communication, and mobile tools without the long contracts and enterprise complexity that Dealertrack typically requires.
RouteOne Unlike RouteOne’s finance-focused platform, DealerCenter provides a full DMS and CRM with built-in customer messaging, inventory, and BHPH tools, reducing the need for multiple disconnected systems.
Frazer DMS DealerCenter delivers more advanced CRM, integrated texting, chat, and digital marketing tools, making customer support and lead engagement more robust than Frazer’s simpler accounting-first approach.
Auto/Mate DealerCenter is cloud-native and mobile-first, offering easier remote access, faster onboarding, and stronger built-in customer communication features compared to Auto/Mate’s more traditional setup.
Reynolds & Reynolds DealerCenter is far more cost-effective and flexible, especially for small to mid-sized dealerships, while still delivering strong CRM, reporting, and customer interaction capabilities.

Cons

Competitor

Cons

Dealertrack DMS DealerCenter may lack some OEM-specific workflows and deep franchise reporting that Dealertrack offers, making it less ideal for large franchised dealership groups.
RouteOne For dealers primarily focused on complex lender integrations and captive finance programs, RouteOne may offer deeper finance-network specialization than DealerCenter.
Frazer DMS Frazer’s simpler interface can be easier for very small dealers, whereas DealerCenter’s broader feature set may feel overwhelming during initial setup.
Auto/Mate Auto/Mate provides stronger fixed-ops and service department depth, while DealerCenter is more sales- and CRM-centric in its customer support tooling.
Reynolds & Reynolds Large enterprise dealers may find DealerCenter less customizable at scale compared to Reynolds’ highly tailored, enterprise-grade dealership ecosystems.

Verified Customer Reviews