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Dialpad Call Logs is a built-in feature of Dialpad’s AI-powered communications platform that records, organizes, and analyzes inbound and outbound calls. Users can easily search call history, filter by type or duration, and review recordings with AI-generated summaries.
Accessible across desktop and mobile apps, call logs integrate with popular CRMs and support data exports for reporting and performance analysis.
| Plan | Price | Featured |
|---|---|---|
| Standard | $15/user/mo (Billed Annually) / $27/user/mo (Billed Monthly) | Unlimited calls & messaging AI-powered meetings & call summaries HD voice & video |
| Pro | $25/user/mo (Billed Annually) / Higher monthly rate (Billed Monthly) | CRM integrations (Salesforce, HubSpot) 24/7 customer support Multi-office management |
| Enterprise | Contact Sales | 99.9% uptime SLA Single Sign-On (SSO) Unlimited office locations & advanced admin controls |
Price details: https://www.dialpad.com/pricing/
Competitor |
Pros |
|---|---|
| RingCentral | Dialpad Call Logs are simpler to navigate and more tightly integrated with AI summaries than RingCentral’s call history. Dialpad’s pricing is also more transparent at entry level, making it easier for small teams to adopt advanced call tracking without enterprise-level complexity. |
| Nextiva | Compared to Nextiva, Dialpad offers more native AI features within call logs, including real-time transcription and keyword tracking. The interface is cleaner and faster for searching past calls, which improves daily usability for sales and support teams. |
| Zoom Phone | Dialpad provides deeper analytics and smarter filtering in call logs than Zoom Phone. Its AI-generated summaries and CRM syncs reduce manual note-taking, giving Dialpad an advantage for teams that rely heavily on call insights. |
| Aircall | Dialpad’s call logs include built-in AI and analytics without requiring multiple add-ons, whereas Aircall often relies on integrations for similar depth. This results in a more cost-effective and unified experience for growing teams. |
| 8×8 | Compared to 8×8, Dialpad emphasizes ease of use and faster access to call history across devices. The AI summaries and real-time transcripts provide immediate value without extensive configuration or training. |
Competitor |
Cons |
|---|---|
| RingCentral | RingCentral offers more granular enterprise controls and compliance features than Dialpad Call Logs. Large organizations with strict regulatory requirements may find Dialpad’s call log governance less customizable by comparison. |
| Nextiva | Nextiva provides broader bundled customer experience reporting, while Dialpad’s advanced call log analytics may require higher-tier plans. This can increase costs for teams needing deeper historical analysis. |
| Zoom Phone | Zoom Phone benefits from seamless integration with the wider Zoom ecosystem. Dialpad, while strong in AI, may feel less convenient for organizations already standardized on Zoom for meetings and collaboration. |
| Aircall | Aircall’s call logs are often praised for sales-focused workflows. Dialpad’s call log experience is more general-purpose, which may require additional configuration for outbound-heavy sales teams. |
| 8×8 | 8×8 includes more global calling and compliance options in lower tiers. Dialpad Call Logs may feel limited for multinational enterprises without upgrading to custom enterprise plans. |
