Endear

Help retail brands manage customer communication, personalize outreach, boost loyalty, and increase sales through targeted engagement.

Endear Overview

Updated November 18, 2025

Endear is a retail-focused CRM designed to help brands strengthen customer relationships through personalized communication and data-driven engagement. It enables businesses to connect with shoppers via email, SMS, and other channels, while offering detailed insights into customer behavior and purchase history.

With its clienteling tools and integrations, Endear helps retailers increase loyalty, drive repeat sales, and deliver more tailored shopping experiences both online and in-store.

Key Features

Clienteling CRM : Endear provides a centralized system that allows retail teams to manage customer profiles, track interactions, and access purchase history for stronger and more personalized relationships.
Omnichannel Messaging : The platform enables seamless communication with customers through email, SMS, and WhatsApp, which helps brands maintain consistent engagement across different channels.
Automated Campaigns : Endear supports targeted and automated campaigns that increase efficiency, reduce manual work, and ensure timely outreach tailored to customer preferences and behaviors.
Shoppable Stories : The tool allows retailers to create interactive and personalized product stories that can be shared directly with customers and linked to purchase opportunities.
Advanced Analytics : Detailed performance and customer insights help measure outreach success, identify trends, and track the impact of marketing campaigns on overall store revenue.

Price

Plan	Starting Price	Price Unit	Details
Starter Plan	US $60/month	Per store location	Designed for small retail operations.
Growth Plan	US $160/month	Per store location	For small-to-mid sized stores requiring stronger outreach tools.
Professional Plan	US $300/month	Per store location	Best for mid-size or enterprise retail needing full feature set.
Free Trial	14-day free trial	—	Available to test core features.

Official Pricing details: https://endearhq.com/pricing

Pros

Competitor	Pros of Endear
ActiveCampaign	Endear enables personalized, in-store clienteling while ActiveCampaign focuses on brand-level digital campaigns. It supports SMS, email, WhatsApp, live chat, and real-time CRM.
Brevo Marketing Platform	Endear offers AI-assisted clienteling and campaign automation tailored to retail associates, which goes beyond general email/SMS tools that Brevo provides.
Klaviyo	Endear supports one-to-one outreach by store teams with human touch, whereas Klaviyo targets mass digital marketing. Endear also delivers real-time data syncing and richer multichannel communication.
Tulip	Endear scales faster with one-click integrations, unified CRM, advanced segmentation, automated campaigns, and AI features that Tulip lacks or requires manual work.
Zoho CRM	Endear offers retail clienteling focus with built-in workflows for store associates, real-time foot traffic insights, and multichannel messaging over basic generic CRM features.

Cons

Competitor	Cons of Endear
ActiveCampaign	ActiveCampaign may reach ROI faster in broad marketing campaigns, while Endear’s focus on personalized clienteling may take more initial setup and training.
Brevo Marketing Platform	Brevo is reportedly easier to set up and more immediately usable, while Endear may require time for training and onboarding for teams new to the platform.
Klaviyo	Klaviyo provides advanced campaign flows and deep automation for digital marketers, whereas Endear targets in-store personalization and may have less marketing automation depth.
Tulip	Tulip includes POS capabilities and may fit stores that need inventory or checkout tools, which Endear does not natively offer.
Zoho CRM	Zoho CRM pricing starts much lower (around $14/user/month) and scales per user, so Endear’s usage-based pricing may be less cost-efficient for small teams.

Customers' Reviews From Reliable Websites

Capterra Review
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