- Clienteling CRM : Endear provides a centralized system that allows retail teams to manage customer profiles, track interactions, and access purchase history for stronger and more personalized relationships.
- Omnichannel Messaging : The platform enables seamless communication with customers through email, SMS, and WhatsApp, which helps brands maintain consistent engagement across different channels.
- Automated Campaigns : Endear supports targeted and automated campaigns that increase efficiency, reduce manual work, and ensure timely outreach tailored to customer preferences and behaviors.
- Shoppable Stories : The tool allows retailers to create interactive and personalized product stories that can be shared directly with customers and linked to purchase opportunities.
- Advanced Analytics : Detailed performance and customer insights help measure outreach success, identify trends, and track the impact of marketing campaigns on overall store revenue.
Endear
Help retail brands manage customer communication, personalize outreach, boost loyalty, and increase sales through targeted engagement.
Updated February 27, 2026
Endear Overview
Endear is a retail-focused CRM designed to help brands strengthen customer relationships through personalized communication and data-driven engagement. It enables businesses to connect with shoppers via email, SMS, and other channels, while offering detailed insights into customer behavior and purchase history.
With its clienteling tools and integrations, Endear helps retailers increase loyalty, drive repeat sales, and deliver more tailored shopping experiences both online and in-store.
Key Features
Pricing
| Plan | Starting Price | Price Unit | Details |
|---|---|---|---|
| Starter Plan | US $60/month | Per store location | Designed for small retail operations. |
| Growth Plan | US $160/month | Per store location | For small-to-mid sized stores requiring stronger outreach tools. |
| Professional Plan | US $300/month | Per store location | Best for mid-size or enterprise retail needing full feature set. |
| Free Trial | 14-day free trial | — | Available to test core features. |
Official Pricing details: https://endearhq.com/pricing
Pros
| Competitor | Pros of Endear |
|---|---|
| ActiveCampaign | Endear enables personalized, in-store clienteling while ActiveCampaign focuses on brand-level digital campaigns. It supports SMS, email, WhatsApp, live chat, and real-time CRM. |
| Brevo Marketing Platform | Endear offers AI-assisted clienteling and campaign automation tailored to retail associates, which goes beyond general email/SMS tools that Brevo provides. |
| Klaviyo | Endear supports one-to-one outreach by store teams with human touch, whereas Klaviyo targets mass digital marketing. Endear also delivers real-time data syncing and richer multichannel communication. |
| Tulip | Endear scales faster with one-click integrations, unified CRM, advanced segmentation, automated campaigns, and AI features that Tulip lacks or requires manual work. |
| Zoho CRM | Endear offers retail clienteling focus with built-in workflows for store associates, real-time foot traffic insights, and multichannel messaging over basic generic CRM features. |
Cons
| Competitor | Cons of Endear |
|---|---|
| ActiveCampaign | ActiveCampaign may reach ROI faster in broad marketing campaigns, while Endear’s focus on personalized clienteling may take more initial setup and training. |
| Brevo Marketing Platform | Brevo is reportedly easier to set up and more immediately usable, while Endear may require time for training and onboarding for teams new to the platform. |
| Klaviyo | Klaviyo provides advanced campaign flows and deep automation for digital marketers, whereas Endear targets in-store personalization and may have less marketing automation depth. |
| Tulip | Tulip includes POS capabilities and may fit stores that need inventory or checkout tools, which Endear does not natively offer. |
| Zoho CRM | Zoho CRM pricing starts much lower (around $14/user/month) and scales per user, so Endear’s usage-based pricing may be less cost-efficient for small teams. |
Reviews
- Capterra Review (Rating: 4.5/5): One retail ambassador said Endear makes it easy to create campaigns, lookbooks, and stories, and praised how Newstore customer data connects directly into the system. Quick chat support replies within minutes and helped staff track detailed client information, which led to repeat purchases, though drafts sometimes disappear after leaving the page and audience organization needs improvement.
- shopify.com Review: Several retailers called Endear pivotal for building a strong clienteling strategy, with one noting it became an “integral part of our ecosystem” for daily, personal communication across stores. Custom lookbooks and Shoppable Stories helped increase AOV, retention, and repeat customers, and multiple comments highlighted responsive support that made setup seamless and kept revenue flowing even during Covid store closures.
- G2 Review (Rating: 4.4/5): The platform earns praise for ease of use and strong Shopify integration, with teams valuing how it combines customer data, messaging tools, and performance tracking in one place to power personalized outreach. Some users want more template customization and cite limited or difficult customization options as drawbacks.
- Software Advice Review (Rating: 4.5/5): Long-term retail users describe Endear as a “great CRM” with intuitive daily use, easy client imports, granular filters, and reporting tools that simplify database management and outreach. Founders occasionally jump into support chat themselves, which impressed reviewers, though a few mentioned lag between operating systems and requested faster third-party integrations.
