- CRM & Contact Management: A centralized system that stores customer details and interaction history, and supports segmentation and deal tracking through visual pipelines.
- Marketing Automation: Send targeted emails, pop-ups and landing pages based on customer actions, and supports workflows that trigger tailored communication.
- Sales Automation & Appointment Scheduling: Visualize sales pipelines and automate follow-ups, while integrating calendars to book meetings without double-booking.
- Helpdesk, Live Chat & Ticketing: Offer real-time chat with visitors, manage support tickets, and use canned responses for swift issue resolution.
- Email Campaigns & Templates: Provide professionally designed, customizable email templates and sequences for sending broadcasts and nurturing leads.
- AI-Powered Support & Automation: Include tools like AI chatbots and smart workflows that handle routine tasks and guide customer interactions.
EngageBay
Manages leads, customer interactions, marketing, sales pipelines, support—all in one.
Updated February 27, 2026
EngageBay Overview
EngageBay is an affordable, all‑in‑one CRM platform that empowers small and mid‑sized businesses by unifying marketing, sales, and support tools.
It offers intuitive contact and deal management, email and marketing automation, live chat, help desk, landing pages, and appointment scheduling—all under one roof. The platform streamlines customer acquisition, engagement, and support with minimal complexity and minimal costs.
Key Features
Pricing
| Plan | Price (per user/month) | Key Inclusions |
|---|---|---|
| Free | $0 | 250 contacts, Email marketing, Autoresponders, Email broadcast, Sequences, Lead grabbers, Landing pages, CRM, Helpdesk, Live chat |
| Basic | $12.74 | 500 contacts, Email templates, Web pop-ups, Landing page builder, Lead scoring, SMS marketing, 3rd-party integrations, Social suite, Tag manager |
| Growth | $55.24 | 5,000 contacts, Marketing automation, Push notifications, Site messages, Broadcast A/B testing, Landing page A/B testing, Custom domain, Call records, Service automation, Products, Proposals |
| Pro | $101.99 | 50,000 contacts, Marketing automation, Web analytics, Proposal analytics, SSO, Role management, Goals, Custom reporting, Dedicated account manager, Uptime SLA, Phone support |
Check Pricing details: https://www.engagebay.com/pricing/all-in-one
Pros
| Competitor | Pros of EngageBay |
|---|---|
| HubSpot | EngageBay offers similar marketing, sales, and support features and comes at a far lower cost. It keeps a clean pricing structure that helps small businesses operate without surprise increases. Engaging automation and live‑chat features come in more affordable plans. |
| Zoho CRM | EngageBay bundles marketing, CRM, and service tools into one easy package. It offers better value for small teams that want an all-in-one solution for one price. |
| Pipedrive | EngageBay adds marketing and support tools on top of CRM pipelines, so it covers more of your business needs in a single platform. You get more than just sales workflows. |
| ActiveCampaign | EngageBay delivers equivalent automation with CRM, email, and live support tools, yet does so at lower costs. It gives you more broad functionality for less. |
| Freshsales (Freshworks CRM) | EngageBay provides a broader toolkit (marketing, CRM, support), whereas Freshsales focuses mainly on sales. That makes EngageBay a more rounded option for small businesses that need multiple capabilities now. |
Cons
| Competitor | Cons of EngageBay |
|---|---|
| HubSpot | HubSpot delivers a more polished interface and deeper analytics and reporting tools. It also supports a massive library of apps and integrations that EngageBay can’t yet match. |
| Zoho CRM | Zoho offers stronger customization and connectivity across its own suite of products. EngageBay lacks as many native integrations and advanced AI capabilities. |
| Pipedrive | Pipedrive’s interface is more intuitive and focused on sales pipelines. EngageBay can feel cluttered or overwhelming for users who only need sales tools. |
| ActiveCampaign | ActiveCampaign shines in email deliverability and advanced marketing workflows. EngageBay’s tools are solid, but they don’t match that level of sophistication for email campaigns. |
| Freshsales | Freshsales provides strong AI-led forecasting and built-in calling features. EngageBay offers automation across functions, yet lacks those sales-specific AI tools and telephony options. |
Reviews
- Reddit r/agency: One commenter accused EngageBay of taking $100 without delivering working services or honoring a refund, claiming support stopped responding after payment. Another detailed four months of “bulk hard bounces” to Outlook, Live, and Hotmail due to “IP provider reputation issues,” which broke email automations tied to e‑commerce purchases and forced manual review of every hard bounce.
- Trustpilot Review (Rating: 4.8/5): Many describe an intuitive interface and seamless transition from tools like Mailchimp at a lower price. Live support and the AI chat bot earn repeated praise for quick responses, with one reviewer noting Charles resolved a functionality issue promptly, though another felt the platform is only “partially user-friendly” and wanted more control over Deals pipeline field settings.
- emailvendorselection.com Review: The reviewer highlights strong value for money, calling it an affordable HubSpot alternative with CRM, Marketing Automation, Sales, and Service working together. Form and email editors feel easy to use, and the free plan suits new businesses, but limited email editing widgets and a few outdated templates hold it back.
- crm.org Review: The free plan covers up to 250 contacts with real CRM, email, landing pages, and Helpdesk, which makes it practical for validating workflows before upgrading. Live chat and email support usually respond within 30 minutes and fixed tested issues like import errors and automation timing the same day, though documentation feels thin on edge cases and complex automation lacks the deep branching logic found in ActiveCampaign.
- G2 Review (Rating: 4.6/5): The intuitive interface of EngageBay All-in-One Suite helps teams manage marketing, sales, and support without enterprise-level costs. Reviewers value the 360 degree contact view, workflow designer, and broad integrations such as Shopify, QuickBooks Online, and Slack, which give visibility across the entire customer lifecycle.
