- Customer Management : Centralize customer data and interactions across sales, service, and marketing, which helps businesses build stronger relationships and improve customer satisfaction.
- Sales and Order Tracking : Monitor sales pipelines, quotations, and orders with real-time updates, which ensures better visibility and control over the sales process.
- Inventory Control : Provide accurate stock tracking, warehouse visibility, and automated replenishment that reduce errors and help maintain proper inventory levels.
- Reporting and Analytics : Offer detailed dashboards and performance insights that support informed decision-making and highlight trends for improved business strategies.
- Integration Capabilities : Connect seamlessly with ERP, POS, and financial systems, which allows businesses to unify processes and create efficient workflows.
Epicor
Manage customer relationships, sales, and loyalty.
Updated February 27, 2026
Epicor Overview
Epicor Retail CRM is a customer relationship management solution designed to help retail businesses improve customer engagement and strengthen loyalty. It provides tools for managing customer data, tracking sales interactions, and creating personalized marketing campaigns.
The CRM supports better decision-making by offering insights into buying behavior and preferences, which allows retailers to deliver more relevant experiences. Overall, it enhances operational efficiency while driving long-term customer satisfaction and growth.
Key Features
Pricing
Epicor uses a custom quote model. Costs depend on number of users, modules selected, deployment type (cloud vs on-premise), and required services.
Epicor serves many industries with configurable modules (manufacturing, distribution, retail, supply chain, etc.), the more modules and custom workflows you need, the higher the price — sometimes well into the high six-figures.
| Scenario | Estimated First-Year Cost (USD) | Assumptions / Notes |
|---|---|---|
| Small company / small deployment (cloud, ~10–20 users, minimal modules) | ~ US $10,000 – $50,000 | Basic cloud setup with limited scope; minimal customization. |
| Mid-size company (cloud or on-premise, 20–50 users, core modules + 1–2 extras) | ~ US $50,000 – $150,000 | Balanced functionality, moderate customization, some training/migration. |
| Medium enterprise (50–200 users, full modules, moderate customization) | ~ US $150,000 – $400,000 | Includes core ERP + supply chain/finance/HR modules, standard integration/training. |
| Large enterprise (200+ users, extensive modules, full customization, on-premise or hybrid) | ~ US $300,000 – $800,000+ | Full deployment across departments, significant customization, higher support/maintenance. |
Pros
| Competitor | Pros of Epicor |
|---|---|
| Oracle NetSuite | Epicor offers flexible deployment options and owns its POS and e-commerce modules, which may suit retailers needing tighter control and customization over those systems. |
| SAP S/4HANA Retail | Epicor supports both cloud and on-premises setups and offers fast support for niche retail industries like hardware or sporting goods, which SAP may not tailor as quickly. |
| Acumatica Retail ERP | Epicor provides a unified, industry-specific environment with built-in POS and forecasting tools, which may reduce integration work compared to broader ERP platforms. |
| Odoo Retail ERP | Epicor includes native POS and e-commerce modules and adapts to specialty retail, rather than relying on community-built extensions that some open-source systems use. |
| Infor CloudSuite Retail | Epicor’s offering targets mid-market specialty retailers and can be deployed on-premises when needed, giving more deployment flexibility than purely cloud-based solutions. |
Cons
| Competitor | Cons of Epicor |
|---|---|
| Oracle NetSuite | Epicor’s on-premises options can complicate maintenance and lack the seamless cloud scalability and unified financial-CRM suite NetSuite provides. |
| SAP S/4HANA Retail | Epicor may lack the enterprise-grade AI demand forecasting and global footprint that SAP delivers for large retail chains. |
| Acumatica Retail ERP | Epicor generally relies on custom-pricing and may be more costly, while Acumatica uses more transparent, usage-based pricing models. |
| Odoo Retail ERP | Epicor lacks the low-cost entry point and high customizability of open-source platforms like Odoo, which starts free for basics and remains very affordable. |
| Infor CloudSuite Retail | Epicor may fall short in advanced AI optimization, smart warehousing, and fraud detection capabilities where Infor specializes. |
Reviews
- Reddit r/epicor: One commenter called Epicor a “great database” with strong programmable and customizable features, but slammed the company’s sales and support, saying they “oversell and underdeliver.” After going live, the team had to write “a ton of customizations” and build third-party API integrations themselves, warning that without in-house programming skills companies may rely heavily on consultants and retest custom solutions after every upgrade.
- Gartner Review (Rating: 4.2/5): A long-term customer described a smooth SaaS migration from “7.4 Service Pack 2 to 10.1 Cloud” and now Kinetic, crediting the dedicated team and experienced consultants for guiding each deployment. Others highlighted cost efficiency, strong manufacturing cost capture, and an “amazing user interface” that improved over time as bugs were fixed.
- Trustpilot Review (Rating: 2.8/5): Critical feedback focused on “very poor support,” with complaints about a cheap call center in India, slow responses, and having to open a case before anyone makes contact. Another review mentioned poor employee training, heavy work offshoring, and remote managers described as abusive.
- infotech.com Review: One user gave a 10/10 recommendation and praised Epicor Kinetic for fast report loading in “multiple formats (PDF, Excel)” and detailed accounting reports that support inventory control and quote management. The simple user interface and cloud access helped streamline workflow and teamwork, though inconsistent internet connections and slow technical support response times created frustration.
- PCMag Review (Rating: 3.5/5): Epicor ERP targets SMBs in manufacturing and distribution, yet the interface does not feel overly easy to use, which may create a learning curve for smaller teams.
- Capterra Review (Rating: 3.8/5): Feedback highlights “Easy to use shortcuts” and general usability, but some users warn it is “hard to report” and urge others to understand limitations before they “waste their money and time.”
