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Featurebase is a modern product management and customer support platform that combines feedback collection, public roadmaps, changelogs, and an AI-powered support inbox. It helps SaaS teams centralize customer input, prioritize features, and communicate updates transparently.
Designed as a simpler, more affordable alternative to tools like Canny and Productboard, Featurebase emphasizes ease of use and fast setup.
| Plan | Price (USD) | Billing | Key Inclusions |
|---|---|---|---|
| Free | $0 | Forever | 1 seat, live chat, unlimited conversations, unified inbox & ticketing, help center (50 articles), feedback & surveys. |
| Growth | $29 / seat / month | Billed yearly (AI usage $0.29 per resolution) | Fibi AI agent, email support, AI replies & macros, user segmentation, custom domains, integrations & analytics. |
| Professional | $59 / seat / month | Billed yearly (AI usage $0.29 per resolution) | Workflows & automations, SLA support, round-robin assignment, multilingual support, API/Webhooks, 20 free Lite seats. |
| Enterprise | $99 / seat / month | Billed yearly (AI usage $0.29 per resolution) | Custom admin roles, SSO, advanced integrations (HubSpot, Azure DevOps, AD), personalized onboarding, custom invoicing, 50 free Lite seats. |
Competitor |
Pros |
|---|---|
| Canny | Compared to Canny, Featurebase is significantly more affordable while offering similar core functionality such as feedback boards, roadmaps, and changelogs. Its interface is simpler and faster to learn, making it easier for small teams to adopt without extensive onboarding or training. |
| Productboard | Featurebase is far easier to set up and use than Productboard, which is often complex and enterprise-focused. Teams that do not need deep product analytics benefit from Featurebase’s streamlined workflows and much lower pricing. |
| UserVoice | Unlike UserVoice, Featurebase offers modern UI design and built-in AI support features. It delivers similar feedback management capabilities without the heavy enterprise pricing or outdated user experience. |
| Nolt | Featurebase goes beyond Nolt by including changelogs, roadmaps, and an AI-powered support inbox. This makes it a more complete product suite rather than just a feedback collection tool. |
| Frill | Compared to Frill, Featurebase provides more advanced support and documentation features while remaining competitively priced. It suits teams looking to unify feedback and customer support in one platform. |
Competitor |
Cons |
|---|---|
| Canny | While Featurebase is cheaper, Canny still offers more mature enterprise features and integrations. Larger organizations may find Featurebase less customizable for complex internal workflows. |
| Productboard | Featurebase lacks the deep product analytics, user segmentation, and discovery tooling that Productboard excels at, which may be limiting for data-heavy product teams. |
| UserVoice | UserVoice provides stronger enterprise governance and permission controls. Featurebase may feel lightweight for highly regulated or very large customer support organizations. |
| Nolt | Nolt is more minimal and may be preferable for teams that only want feedback boards. Featurebase can feel slightly overkill for very small projects with simple needs. |
| Frill | Frill focuses heavily on simplicity. Featurebase, while still user-friendly, introduces more features that may require additional setup and configuration. |
