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Five9 Auto Dialer Software is part of Five9’s cloud contact center platform, designed for high-volume outbound and blended contact centers. It supports predictive, progressive, power, preview, and manual dialing modes to maximize agent productivity and compliance.
Built for mid-market and enterprise teams, Five9 combines intelligent dialing, AI-driven insights, CRM integrations, and global voice infrastructure.
| Plan | Price | Featured |
|---|---|---|
| Digital | $119/seat/mo (Billed Monthly) | Digital-only channels, AI summaries & insights, Dialer included |
| Core | $159/seat/mo (Billed Monthly) | Voice + digital channels, Predictive/Power dialer, AI Agent Assist |
| Plus | Contact Sales (Custom Quote) | Advanced AI capabilities, Omnichannel dialing, Workflow automation |
| Pro | Contact Sales (Custom Quote) | AI essentials plus WEM, Advanced reporting, Performance management |
| Enterprise | Contact Sales (Custom Quote) | Advanced AI + WEM, Enterprise compliance, Dedicated scalability |
Price details: https://www.five9.com/products/pricing
Competitor |
Pros |
|---|---|
| Genesys Cloud CX | Five9 is typically faster to deploy and easier for outbound-focused teams, with simpler dialer configuration and strong predictive dialing out of the box. It also offers more transparent entry pricing for digital and core voice use cases, making budgeting easier for sales-driven contact centers. |
| Talkdesk | Compared to Talkdesk, Five9 delivers more mature outbound dialing controls and campaign management for large teams. Its predictive and power dialers are highly configurable, and Five9’s long-standing enterprise focus shows in stability, compliance tooling, and global voice reliability. |
| Nice CXone | Five9 is often perceived as easier to use for supervisors and agents, especially in outbound environments. Dialer setup, real-time monitoring, and campaign adjustments are more intuitive, reducing training time and allowing faster optimization without heavy admin overhead. |
| Nextiva Contact Center | Five9 offers significantly more advanced auto dialer modes, AI-assisted calling features, and enterprise-scale campaign management. For high-volume outbound or blended teams, Five9 provides deeper control, better analytics, and stronger workforce engagement options. |
| CloudTalk | While CloudTalk targets SMBs, Five9 excels in scalability, compliance, and AI-driven dialing performance. Enterprises benefit from Five9’s predictive algorithms, global infrastructure, and tight CRM integrations that go beyond basic auto-dial functionality. |
Competitor |
Cons |
|---|---|
| Genesys Cloud CX | Compared to Genesys, Five9 offers less flexibility in deeply customized routing logic and complex omnichannel orchestration. Large enterprises with highly specialized workflows may find Genesys more adaptable, albeit at the cost of higher implementation complexity. |
| Talkdesk | Talkdesk provides a more modern UI and broader low-code customization tools. Five9 can feel more traditional in its admin experience, and some advanced features require professional services, which may increase time-to-value for fast-moving teams. |
| Nice CXone | Nice CXone has stronger native workforce optimization and analytics depth in some tiers. Five9 often relies on add-ons or partner WEM solutions, which can increase cost and complexity for organizations seeking an all-in-one platform. |
| Nextiva Contact Center | Nextiva is generally more affordable and simpler for small teams. Five9’s minimum seat requirements, usage-based pricing, and enterprise focus can be cost-prohibitive for startups or small outbound sales teams. |
| CloudTalk | CloudTalk is easier to set up and manage for small sales teams. Five9’s configuration, reporting, and licensing model may feel overly complex for organizations that only need lightweight auto dialing without enterprise-grade features. |
