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Gorgias is a customer support and conversational AI platform built specifically for ecommerce brands. It centralizes email, live chat, social media, SMS, and marketplace support into one dashboard while integrating deeply with Shopify and other ecommerce tools.
With automation, AI agents, and revenue-focused insights, Gorgias helps support teams resolve tickets faster and drive sales.
| Plan | Price (Monthly) | Included Tickets |
|---|---|---|
| Starter | from $10 / mo | 50 tickets / month |
| Basic | from $50 / mo | 300 tickets / month |
| Pro (Recommended) | from $300 / mo | 2,000 tickets / month |
| Advanced | from $750 / mo | 5,000 tickets / month |
| Enterprise | Custom pricing | Custom ticket volume |
Price details: https://www.gorgias.com/pricing
Competitor |
Pros |
|---|---|
| Zendesk | Compared to Zendesk, Gorgias is more ecommerce-focused and easier to set up for online stores. It provides native Shopify data inside tickets, clearer pricing for smaller teams, and less configuration overhead, making it faster to adopt for ecommerce brands that do not need enterprise-level customization. |
| Freshdesk | Gorgias offers deeper ecommerce integrations and revenue-driven features than Freshdesk. While Freshdesk is more general-purpose, Gorgias excels at order lookups, refunds, and sales-driven support, making it more practical for DTC brands that want support to directly impact conversions. |
| Help Scout | Compared to Help Scout’s simplicity-first approach, Gorgias provides stronger automation, AI agents, and ecommerce context. It is better suited for high-volume stores that need advanced workflows, live chat, and integrations beyond email-based customer support. |
| Intercom | Gorgias is generally more affordable and easier to justify for ecommerce teams than Intercom. It focuses less on product messaging complexity and more on practical support workflows, order management, and AI automation tailored to online retail use cases. |
| Richpanel | While Richpanel competes closely, Gorgias has a larger ecosystem, more mature AI features, and broader omnichannel support. Its interface and analytics are often considered more polished, especially for teams scaling beyond basic self-service workflows. |
Competitor |
Cons |
|---|---|
| Zendesk | Compared to Zendesk, Gorgias lacks some enterprise-grade customization, advanced role management, and large-scale IT service features. Very large organizations with complex, multi-department support needs may find Zendesk more flexible despite its higher cost. |
| Freshdesk | Freshdesk can be more cost-effective for non-ecommerce teams and offers broader ITSM capabilities. Gorgias’ pricing scales quickly with ticket volume, which can make it more expensive for brands with rapid growth or seasonal spikes in support demand. |
| Help Scout | Help Scout is simpler and more affordable for small teams focused only on email support. Gorgias may feel overly complex or costly for businesses that do not need live chat, AI agents, or deep ecommerce integrations. |
| Intercom | Intercom provides more advanced customer engagement and product-led messaging tools. Gorgias is more support-centric, which can be limiting for SaaS companies or teams that rely heavily on in-app messaging and lifecycle marketing. |
| Richpanel | Richpanel is often cheaper at scale and emphasizes self-service automation. Gorgias’ higher pricing and ticket-based limits may be a drawback for cost-sensitive brands focused primarily on deflection rather than agent-led support. |
