Home » Customer Support Software » HappyFox
HappyFox is a cloud-based help desk and ticketing system designed to help businesses manage customer support efficiently. It centralizes tickets from multiple channels, automates workflows, and provides powerful reporting tools.
Known for its clean interface and ease of use, HappyFox suits small to mid-sized teams seeking structured, scalable, and customizable customer service operations.
| Plan | Price (per agent / month) | Best for | What you get |
|---|---|---|---|
| Basic | $21 | Small teams getting started | Unlimited tickets, multi-channel ticket intake, SLA tracking, built-in knowledge base, single sign-on, and support for up to 5 agents. |
| Team | $39 | Growing support teams | Everything in Basic plus multi-brand support, custom email & domain, flexible roles and permissions, custom ticket queues, and business-hours email support. |
| Pro | $89 | Larger teams with complex workflows | Everything in Team plus advanced collaboration (to avoid duplicate replies), task and asset management, scheduled tickets, IP restrictions, smarter ticket distribution, stronger security controls, and 24/7 email support with uptime guarantees. |
| Enterprise PRO | Custom pricing | Enterprises with strict requirements | Everything in Pro plus agent scripting, very large file storage, full historical reporting, advanced audit logs, 24/7 phone support, and a dedicated customer success manager. |
Price link: https://www.happyfox.com/help-desk-price/
Competitor |
Pros |
|---|---|
| Zendesk | Compared to Zendesk, HappyFox offers a simpler pricing structure and a cleaner interface that is easier for new agents to learn. Teams often report faster onboarding and less configuration overhead, while still retaining strong core ticketing, automation, and reporting capabilities suitable for most support teams. |
| Freshdesk | HappyFox is often preferred over Freshdesk for its more structured workflows and deeper customization of ticket fields and views. While Freshdesk focuses on broad usability, HappyFox provides a more controlled environment that larger or process-driven teams find easier to standardize and manage. |
| Zoho Desk | Unlike Zoho Desk, HappyFox does not rely on a wider ecosystem to feel complete. It delivers a focused, out-of-the-box help desk experience with less dependency on external Zoho apps, making setup faster and reducing long-term operational complexity for support-only teams. |
| Jira Service Management | HappyFox is significantly easier to use than Jira Service Management, especially for non-technical teams. It avoids the Jira learning curve while still offering automation, SLAs, and reporting, making it better suited for customer support rather than IT-centric service management. |
| ManageEngine ServiceDesk Plus | Compared to ManageEngine, HappyFox offers a more modern user interface and a smoother cloud-first experience. Users often find HappyFox quicker to configure, easier to navigate, and better optimized for customer-facing support rather than internal IT service desks. |
Competitor |
Cons |
|---|---|
| Zendesk | When compared to Zendesk, HappyFox lacks the same breadth of third-party integrations and marketplace apps. Larger enterprises with highly specialized workflows or advanced omnichannel requirements may find Zendesk more extensible and better suited for complex, global support operations. |
| Freshdesk | Freshdesk offers a free tier and lower entry pricing, whereas HappyFox is paid-only. This makes HappyFox less attractive for very small teams or startups that want to experiment with a help desk solution before committing to monthly per-agent costs. |
| Zoho Desk | Zoho Desk benefits from tight integration with Zoho CRM and business tools. HappyFox, while focused, may feel limited for organizations already invested in the Zoho ecosystem and looking for deep cross-department automation and shared data across sales and support. |
| Jira Service Management | For IT and engineering-heavy teams, HappyFox lacks native issue tracking and development workflow integration that Jira Service Management excels at. Teams needing incident, problem, and change management tightly linked to development may find HappyFox insufficient. |
| ManageEngine ServiceDesk Plus | ManageEngine offers more robust IT asset management and on-premise deployment options. HappyFox is cloud-focused and may not meet strict compliance or infrastructure control requirements for organizations that prefer self-hosted or hybrid service desk solutions. |
