- Channel Manager: A tool that keeps listings synchronized across major booking platforms and maintains accurate rates and availability, which prevents double bookings and reduces wasted effort.
- Property Management System: A centralized dashboard that holds reservations, guest details, and daily operations, which supports smoother workflows and stronger team coordination.
- Automated Messaging: A feature that delivers personalized messages before, during, and after each stay, which strengthens guest communication and maintains consistent service quality.
- Direct Booking Website: A platform that offers branded website tools with integrated payment features, which supports more direct reservations and lowers dependency on third-party channels.
- Analytics and Reporting: A system that presents detailed performance metrics and financial summaries, which helps businesses track revenue, spot patterns, and make confident growth decisions.
Hostaway
Help rental businesses manage bookings, guests, channels, and property operations.
Updated February 27, 2026
Hostaway Overview
Hostaway is an all-in-one property management and customer relationship platform designed specifically for rental businesses. It helps property managers and hosts streamline daily operations by centralizing bookings, guest communications, and channel management in one system.
The platform integrates with major travel sites, making it easier to synchronize listings, track performance, and manage reservations. With its automation features and detailed reporting tools, Hostaway supports efficiency, growth, and improved guest experiences.
Key Features
Pricing
| Pricing Item | Details |
|---|---|
| Price Range per Listing | US $10 – US $50 per listing |
| Typical Price Paid by Most Customers | Around US $35 per listing |
| Lowest Pricing | From US $10 per listing (typically for large portfolios) |
| Add-Ons Included? | No — add-ons such as smart locks, dynamic pricing, insurance cost extra |
| Contract Options | Monthly, 12-month, or 24-month contracts |
| Discounts | Available for longer contracts (12 or 24 months) |
| Free Trial | No free trial offered |
| Pricing Model | Customized, based on property count + features needed |
Check pricing: https://www.hostaway.com/pricing/
Pros
| Competitor | Pros of Hostaway |
|---|---|
| Guesty | Hostaway offers unified, in-house built tools and smoother workflows that feel consistent and reliable compared to Guesty’s patchwork of bolt-ons. |
| Lodgify | Hostaway provides advanced automation, channel integration depth, and scalability that Lodgify cannot match as businesses grow. |
| iGMS | Hostaway includes robust built-in reporting, dynamic pricing, and guest tools rather than relying on limited automations like iGMS. |
| Hostfully | Hostaway delivers a full property management suite and analytics platform tailored for growth, whereas Hostfully centers more on guest relations alone. |
| OwnerRez | Hostaway offers a modern, intuitive interface with strong automation and support, in contrast to OwnerRez’s complex legacy design. |
Cons
| Competitor | Cons of Hostaway |
|---|---|
| Guesty | Guesty can boost revenue per listing with its embedded AI pricing tools and 60-channel connections that may outperform Hostaway in scale scenarios. |
| Lodgify | Lodgify is simpler, more affordable, and easier to get started with for solo hosts, while Hostaway’s advanced platform may feel overwhelming. |
| iGMS | iGMS offers simpler, leaner features for budget-conscious hosts where Hostaway’s full suite might be overkill and pricier. |
| Hostfully | Hostfully’s digital guidebooks and guest-quality tools are more polished for hospitality-focused teams than Hostaway’s broader enterprise tools. |
| OwnerRez | OwnerRez provides highly customizable booking workflows for niche requirements that Hostaway’s standardized system may not match in flexibility. |
Reviews
- Trustpilot Review (Rating: 4.7/5): One reviewer said Hostaway “answers the phone and resolves specialised issues quickly” and praised the induction training team for stepping through the setup with ease, while another liked managing everything in one platform but complained that email replies can take 3–4 days. Others reported “literal hours” on hold, a 120-hour ticket response, and felt support prioritized new subscribers over long-term customers.
- Reddit r/airbnb_hosts: A host with two cabins switched away because it felt “way too complicated” and said PrivateBnB saved money and organized things better. Another called support “non-existent” with “terrible onboarding,” and one described a hidden automation that charged the wrong cards in a split booking, forcing over 8 hours of cleanup between Stripe and Hostaway while support responded with “expected behavior.”
- Software Advice Review (Rating: 4.8/5): Automated messaging, calendar syncing, and channel management tools work smoothly together and cut down manual work after setup. Agencies managing multiple OTAs value the control and reliability, although one review mentioned VRBO integration bugs that blocked connections for about three weeks and led to a double booking.
- Capterra Review (Rating: 4.8/5): One summary described Hostaway as reliable and easy to use, and said it makes managing properties far more efficient overall.
- G2 Review (Rating: 4.7/5): Many highlight responsive, knowledgeable customer support and a user-friendly interface that simplifies handling multiple listings across platforms. Some note the onboarding feels overwhelming because of the extensive features, and others mention concerns about complexity, limited options, or integration issues.
- airhostsforum.com Review: One host considered the $15 per listing per month price “a rarity in this business” and appreciated the 14-day trial plus an offer of three free months on a month-to-month plan, though questioned how long pricing would last. The same discussion raised concerns about a Terms and Service clause requiring hosts to carry $500,000 in property and liability insurance naming Hostaway.
