HR Acuity

Manage workplace investigations and employee relations issues.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

HR Acuity Overview

  • Updated November 17, 2025

HR Acuity is a specialized HR platform designed to help organizations manage employee relations and workplace investigations more effectively. It provides tools for documenting cases, tracking patterns, and ensuring fair and consistent processes across the company.

By offering analytics and reporting features, HR Acuity enables leaders to identify trends, reduce risks, and create a transparent work environment that supports accountability, compliance, and employee trust.

Key Features

  • All-in-One Case Management: A unified system that centralizes investigations, reporting, and outcomes in a secure environment, which supports consistent processes and clearer documentation across the organization.
  • Speak-Up Reporting: A confidential intake solution that includes hotline, web, and live-agent options in multiple languages, which gives employees comfortable ways to report concerns.
  • Defensible AI (olivER™): An AI-assisted tool that provides summaries, risk indicators, and suggested actions while keeping final decisions in human hands, which strengthens fairness and informed judgment.
  • Built-in Investigation Best Practices: A guided framework that follows a proven three-step method with configurable interview guides, letter templates, and automated reports, which helps teams complete thorough and defensible investigations.
  • Analytics & Industry Benchmarking: A dashboard system that highlights trends, risks, and patterns and compares internal performance with industry benchmarks, which supports stronger data-driven decisions.
  • Support for People Leaders (managER): A resource hub that gives managers policy access, step-by-step guidance, and relevant context, which helps them address employee issues with confidence and consistency.
  • Robust Security & Compliance Controls: A protection layer that includes encryption, secure authentication, legal-hold tools, audit trails, and role-based access, which keeps sensitive information confidential and compliant.
  • Seamless Integrations: A connectivity framework that links with HRIS platforms, CRMs, ticketing tools, and SSO systems, which ensures ER data flows smoothly across existing technologies without added IT burden.

Price

Pricing Category Details 
Public Pricing on Official Website No pricing listed — all plans require contacting sales for a custom quote.
Pricing Model Fully customized, based on company size, number of employees, modules, and support level.
Published Contract Example (Public Sector) One published contract shows: Year 1: $49,999, Year 2: $49,625, Year 3: $52,250. (Enterprise-level)
Small/Midsize Pricing Not published; no official baseline available.
Additional Fees Not listed publicly; may vary depending on implementation and selected features.
Plan Transparency No pricing tiers or per-employee rates are shown on the website.
Quote Requirement All customers must request a custom quote through the sales team.

Pros

Competitor Pros of HR Acuity
Case IQ HR Acuity offers a platform built specifically for employee relations and investigations with strong analytics and benchmarking that brings more context than Case IQ’s general case management focus.
Rippling HR Acuity is more focused on thorough ER workflows and investigations while Rippling is broad HR. That means HR Acuity gives deeper ER insight and structured best‑practice guidance.
Relativity HR Acuity is specialized in workplace investigations and HR compliance rather than general e‑discovery. That ensures a simpler experience for HR teams compared to Relativity’s broad legal focus.
Personio HR Acuity provides stronger ER case management and analytics along with defensible AI tools. Personio targets general HR tasks, so HR Acuity gives more depth for employee relations.
Neocase HR Acuity comes with built‑in investigation best practices and ER‑specific workflows. Neocase covers shared‑service HR broadly, but HR Acuity stays more focused on ER excellence.

Cons

Competitor Cons of HR Acuity
Case IQ Case IQ may deliver an easier return on investment (ROI) for small teams. HR Acuity’s depth can lead to slower adoption and higher cost initially.
Rippling Rippling is easier to set up and offers broader HR functions like payroll and benefits. HR Acuity lacks those broader HR capabilities.
Relativity Relativity supports massive-scale legal discovery with flexible workflows. HR Acuity stays narrower and may not handle complex legal document ecosystems as well.
Personio Personio is more budget-friendly and usable for small to mid-sized teams. HR Acuity’s specialization might be overkill for general HR needs.
Neocase Neocase offers automation, self-service portals, and full shared‑service HR support. HR Acuity lacks those broader delivery and self‑service features.

Customers' Reviews From Reliable Websites

G2 Review
Gartner Review
Glassdoor Review
Capterra Review
Software Advice Review