Jewel360

Manage jewelry store operations—inventory, POS, repairs, marketing, and customer relations.

Jewel360 Overview

Updated November 26, 2025

Jewel360 is a specialized retail business CRM designed for jewelry stores, offering tools that simplify inventory control, customer relationship management, and point-of-sale operations. It provides features to track sales, manage repairs, and organize marketing campaigns, ensuring smooth day-to-day store management.

With its integrated platform, Jewel360 helps jewelers improve customer experiences, maintain accurate stock records, and streamline operations, allowing businesses to focus on growth and long-term client relationships.

Key Features

Customer-centric inventory management: track gemstones, metals, serials, consignments, and online-in-store stock with precision and ensures real-time visibility for better organization and fulfillment.
Custom work and repair workflows: handle job templates, work orders, deposits, notifications, and completion tracking to keep repairs and custom requests organized and reliable.
Built-in marketing and CRM automation: capture customer profiles, sends emails and SMS for promotions, birthdays, anniversaries, and helps nurture loyalty through personalized communication.
Appraisal, trade-in, and financing support: simplify quoting with appraisal tools, trade-in valuations, layaways, and financing options to add seamless service within one platform.
Secure, integrated payments and fraud protection: process payments securely at point of sale and online, support multiple tender types, and protect transactions with compliance and fraud safeguards.
Comprehensive reporting and analytics: deliver insights on sales trends, inventory turnover, customer behavior, and marketing performance that inform decisions and drive smarter business strategies.
Cloud-based access and e-commerce integration: offer anytime, anywhere management across devices, syncs online and physical-store operations, and ensures consistency across all channels.

Price

Plan	Price	Details
Startup	“Talk with an expert”	Entry-level plan; includes POS/web integration, payments, unlimited users/products.
Core	“Talk with an expert”	Mid-tier plan; adds stone management, serialized inventory, appraisals, QuickBooks integration.
Plus	“Talk with an expert”	Premium plan; includes multi-location functionality, advanced marketing tools, Shopify integration.
Starting Numerical Price (based on website hint)	US $199/month	A reference figure appears on “Build & Price” page.

Check Pricing details: https://jewel360.com/pricing

Pros

Competitor	Pros of Jewel360
Valigara Online Jewelry Manager	Jewel360 brings a unified platform that covers inventory, repairs, e-commerce, CRM, payments, and marketing all together. Valigara focuses more narrowly on multi-channel marketing.
EDGE (Abbott Jewelry Systems)	Jewel360 offers modern, cloud-based access from any device and built-in e-commerce tools. EDGE is more of a legacy, locally-installed system that lacks online flexibility.
wJewel	Jewel360 covers more than just POS and inventory. It also manages repairs, marketing campaigns, customer relationships, web storefronts, and serialized items in one place.
The Jewel Software	Jewel360 is cloud-native and offers real-time syncing, multi-location management, plus integrated website and CRM. The Jewel Software has a fixed-rate model and fewer online tools.
CaratIQ	Jewel360 delivers a stronger all-in-one retail CRM and e-commerce solution with built-in marketing and repair workflows. CaratIQ is robust but newer and less proven in some digital marketing tools.

Cons

Competitor	Cons of Jewel360
Valigara Online Jewelry Manager	Valigara may offer deeper multi-channel marketing features and sharper pricing, but Jewel360 bundles many services and needs custom quotes, which might not suit tight budgets.
EDGE (Abbott Jewelry Systems)	EDGE is stable and familiar for long-time users and may offer more established workflows. Jewel360 is newer and cloud-only, so there’s dependency on internet availability.
wJewel	wJewel’s pricing or usability may sometimes be simpler for small shops. Jewel360 can feel more complex and costly, since it covers many advanced features all in one platform.
The Jewel Software	The Jewel Software offers a straightforward flat-rate pricing structure. Jewel360’s custom pricing may feel less predictable or transparent until you request a quote.
CaratIQ	CaratIQ has strong responsiveness and a modern interface that some users prefer. Jewel360 may feel less fresh in design and may not respond as quickly when evaluating features.

Customers' Reviews From Reliable Websites

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