- Customer-centric inventory management: track gemstones, metals, serials, consignments, and online-in-store stock with precision and ensures real-time visibility for better organization and fulfillment.
- Custom work and repair workflows: handle job templates, work orders, deposits, notifications, and completion tracking to keep repairs and custom requests organized and reliable.
- Built-in marketing and CRM automation: capture customer profiles, sends emails and SMS for promotions, birthdays, anniversaries, and helps nurture loyalty through personalized communication.
- Appraisal, trade-in, and financing support: simplify quoting with appraisal tools, trade-in valuations, layaways, and financing options to add seamless service within one platform.
- Secure, integrated payments and fraud protection: process payments securely at point of sale and online, support multiple tender types, and protect transactions with compliance and fraud safeguards.
- Comprehensive reporting and analytics: deliver insights on sales trends, inventory turnover, customer behavior, and marketing performance that inform decisions and drive smarter business strategies.
- Cloud-based access and e-commerce integration: offer anytime, anywhere management across devices, syncs online and physical-store operations, and ensures consistency across all channels.
Jewel360
Manage jewelry store operations—inventory, POS, repairs, marketing, and customer relations.
Updated February 27, 2026
Jewel360 Overview
Jewel360 is a specialized retail business CRM designed for jewelry stores, offering tools that simplify inventory control, customer relationship management, and point-of-sale operations. It provides features to track sales, manage repairs, and organize marketing campaigns, ensuring smooth day-to-day store management.
With its integrated platform, Jewel360 helps jewelers improve customer experiences, maintain accurate stock records, and streamline operations, allowing businesses to focus on growth and long-term client relationships.
Key Features
Pricing
| Plan | Price | Details |
|---|---|---|
| Startup | “Talk with an expert” | Entry-level plan; includes POS/web integration, payments, unlimited users/products. |
| Core | “Talk with an expert” | Mid-tier plan; adds stone management, serialized inventory, appraisals, QuickBooks integration. |
| Plus | “Talk with an expert” | Premium plan; includes multi-location functionality, advanced marketing tools, Shopify integration. |
| Starting Numerical Price (based on website hint) | US $199/month | A reference figure appears on “Build & Price” page. |
Check Pricing details: https://jewel360.com/pricing
Pros
| Competitor | Pros of Jewel360 |
|---|---|
| Valigara Online Jewelry Manager | Jewel360 brings a unified platform that covers inventory, repairs, e-commerce, CRM, payments, and marketing all together. Valigara focuses more narrowly on multi-channel marketing. |
| EDGE (Abbott Jewelry Systems) | Jewel360 offers modern, cloud-based access from any device and built-in e-commerce tools. EDGE is more of a legacy, locally-installed system that lacks online flexibility. |
| wJewel | Jewel360 covers more than just POS and inventory. It also manages repairs, marketing campaigns, customer relationships, web storefronts, and serialized items in one place. |
| The Jewel Software | Jewel360 is cloud-native and offers real-time syncing, multi-location management, plus integrated website and CRM. The Jewel Software has a fixed-rate model and fewer online tools. |
| CaratIQ | Jewel360 delivers a stronger all-in-one retail CRM and e-commerce solution with built-in marketing and repair workflows. CaratIQ is robust but newer and less proven in some digital marketing tools. |
Cons
| Competitor | Cons of Jewel360 |
|---|---|
| Valigara Online Jewelry Manager | Valigara may offer deeper multi-channel marketing features and sharper pricing, but Jewel360 bundles many services and needs custom quotes, which might not suit tight budgets. |
| EDGE (Abbott Jewelry Systems) | EDGE is stable and familiar for long-time users and may offer more established workflows. Jewel360 is newer and cloud-only, so there’s dependency on internet availability. |
| wJewel | wJewel’s pricing or usability may sometimes be simpler for small shops. Jewel360 can feel more complex and costly, since it covers many advanced features all in one platform. |
| The Jewel Software | The Jewel Software offers a straightforward flat-rate pricing structure. Jewel360’s custom pricing may feel less predictable or transparent until you request a quote. |
| CaratIQ | CaratIQ has strong responsiveness and a modern interface that some users prefer. Jewel360 may feel less fresh in design and may not respond as quickly when evaluating features. |
Reviews
- Software Advice Review (Rating: 5/5): One retailer calls Jewel360 “miles easier to use” than their previous POS and credits it with taking the business “to the next level,” highlighting how the website links fully to the physical store and allows staff to check daily totals or even help employees with sales from home. Fast customer support earns strong praise, with issues often resolved through a dedicated contact and a direct phone call, though one reviewer notes the e-commerce website could use some updating.
- Capterra Review (Rating: 5/5): Frustration dominates this feedback, citing “no new functions,” poor customer service, and feeling “extorted to buy the new updates,” which created a poor overall experience the reviewer does not want to repeat.
- Reddit r/jewelry: After sitting through demos from companies like The Edge and Jewel360, one commenter felt they looked dated and lacked needed features, ultimately choosing CaratIQ because it felt more responsive and trustworthy.
