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Jira Service Management is Atlassian’s modern ITSM and enterprise service management platform. It helps IT, DevOps, HR, and business teams manage requests, incidents, changes, and problems at scale.
With built-in AI, deep Jira integration, and flexible automation, it enables fast issue resolution, improved collaboration, and consistent service experiences across the organization.
| Plan | Price |
|---|---|
| Free (3 agents) | $0 (Free Forever) |
| Standard | $20 per agent / month (Billed Monthly) |
| Premium | $51.42 per agent / month (Billed Monthly) |
| Enterprise | Contact Sales (Billed Annually) |
Price details: https://www.atlassian.com/collections/service/pricing
Competitor |
Pros |
|---|---|
| ServiceNow ITSM | Compared to ServiceNow, Jira Service Management is significantly more affordable and faster to deploy. It offers strong ITSM capabilities without heavy enterprise overhead, making it easier for mid-sized teams to adopt. Native Jira integration improves developer–operations collaboration and reduces tool sprawl. |
| Zendesk | Jira Service Management excels over Zendesk in IT operations and DevOps alignment. It provides deeper incident, problem, and change management features, plus seamless linking between service tickets and Jira issues. This makes it better suited for technical IT teams needing end-to-end visibility. |
| Freshservice | Compared to Freshservice, Jira Service Management offers more advanced automation and AI-driven incident management at scale. Its Teamwork Graph and tight integration with Atlassian tools enable better context sharing, especially for organizations already using Jira or Confluence. |
| BMC Helix ITSM | Jira Service Management is simpler and more user-friendly than BMC Helix. It requires less configuration, has a cleaner UI, and allows teams to get started quickly with prebuilt templates. Pricing is also more transparent and accessible for non-enterprise buyers. |
| ManageEngine ServiceDesk Plus | Versus ManageEngine, Jira Service Management provides stronger cloud scalability and modern AI features. Its marketplace of over 1,000 integrations and built-in collaboration with Dev teams make it more flexible for growing, cross-functional organizations. |
Competitor |
Cons |
|---|---|
| ServiceNow ITSM | Compared to ServiceNow, Jira Service Management lacks some advanced enterprise governance and highly specialized workflows. Very large enterprises with complex regulatory or industry-specific requirements may find ServiceNow more comprehensive despite its higher cost. |
| Zendesk | Jira Service Management is less intuitive than Zendesk for non-technical customer support teams. Zendesk’s UI and omnichannel customer service features are more polished, making Jira Service Management potentially overwhelming for teams focused purely on external support. |
| Freshservice | Freshservice can be easier to configure out of the box for basic ITSM needs. Jira Service Management may require more setup and familiarity with Atlassian concepts, which can increase onboarding time for teams without prior Jira experience. |
| BMC Helix ITSM | While simpler, Jira Service Management does not match BMC Helix’s depth in legacy IT environments. Organizations heavily reliant on on-premise infrastructure or mainframes may find Jira Service Management less suitable for complex hybrid setups. |
| ManageEngine ServiceDesk Plus | ManageEngine often provides more built-in asset management features at lower tiers. Jira Service Management may require add-ons or higher plans to achieve similar functionality, potentially increasing total cost for asset-heavy IT teams. |
