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JustCall

AI-powered cloud phone system for sales, support, and customer engagement teams

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

JustCall Overview

  • Updated January 22, 2026

JustCall is an AI-powered business communication platform that unifies voice, SMS, WhatsApp, email, and workflow automation in one system. Designed for sales, support, and customer success teams, it offers advanced dialers, AI voice agents, conversation intelligence, and deep CRM integrations.

Businesses use JustCall to automate outreach, improve call handling, coach agents, and deliver consistent customer experiences at scale.

Key Features

  • Cloud Phone System: Make and receive calls globally with IVR, call routing, recording, and analytics.
  • AI Voice Agent: Human-like AI agents that answer calls 24/7, qualify leads, and book meetings.
  • Sales & Predictive Dialers: Increase connect rates with power, predictive, and multi-line dialing.
  • SMS & WhatsApp Messaging: Shared inbox, bulk campaigns, bots, and automated workflows.
  • Conversation Intelligence: AI coaching, call scoring, transcription, and sentiment analysis.
  • CRM Integrations: Native integrations with HubSpot, Salesforce, Pipedrive, Zoho, and 100+ tools.

Price

Plan Price Featured
Team $29/user/mo (Billed Annually) Unlimited inbound & outbound calling (fair use), IVR & call routing, 100+ CRM integrations
Pro $49/user/mo (Billed Annually) Power dialer, bulk SMS campaigns, advanced analytics & reporting
Pro Plus $89/user/mo (Billed Annually) AI coaching & call scoring, real-time agent assist, sentiment analysis
Business Custom Pricing (Billed Annually) Enterprise security & compliance, SSO, dedicated onboarding & support
SalesPro Custom Pricing (Billed Annually) Multi-line predictive dialer, unlimited outbound calling, sales-focused automations
AI Voice Agent – Pay As You Go $0.99/min (Usage Based) 24/7 inbound AI call handling, multilingual support, appointment booking
AI Voice Agent – Agent Lite $99/mo 100 included minutes, workflow actions, CRM logging
AI Voice Agent – Agent Max $249/mo 300 included minutes, voice cloning, advanced AI automation

Price details: https://justcall.io/pricing/

Pros

Competitor

Pros
Aircall Compared to Aircall, JustCall offers more built-in SMS automation and AI-powered coaching at lower entry pricing. Teams benefit from a broader omnichannel approach, combining calling, texting, and workflows without relying heavily on third-party add-ons, making it more cost-efficient and flexible for scaling sales and support operations.
RingCentral JustCall is easier to set up and far less complex than RingCentral, especially for SMBs. It focuses on sales and support use cases rather than enterprise telephony, delivering faster onboarding, simpler workflows, and more relevant AI features without the overhead and higher costs of a full UCaaS suite.
Dialpad While Dialpad emphasizes voice intelligence, JustCall provides stronger outbound sales tools like predictive dialers, SMS campaigns, and workflow automation. This makes JustCall more suitable for revenue teams that need aggressive outreach, multi-channel engagement, and CRM-driven automation in one platform.
CloudTalk JustCall surpasses CloudTalk in AI capabilities, offering AI voice agents, automated call scoring, and real-time agent assist. Its broader integration ecosystem and advanced sales dialers make it a better fit for fast-growing teams that want deeper insights and proactive performance coaching.
OpenPhone Compared to OpenPhone’s simplicity-first approach, JustCall delivers significantly more power for sales and support teams. Advanced analytics, AI coaching, and high-volume dialing give JustCall an edge for organizations that have outgrown basic calling and texting tools.

Cons

Competitor

Cons
Aircall Aircall offers a cleaner, more minimal interface than JustCall, which can feel overwhelming due to its extensive feature set. Teams that only need basic calling may find JustCall more complex than necessary, with a steeper learning curve during initial setup.
RingCentral RingCentral provides deeper enterprise-grade UC features like video conferencing and internal collaboration, which JustCall lacks. Large enterprises seeking an all-in-one communications suite beyond sales and support may find RingCentral more comprehensive.
Dialpad Dialpad’s native voice intelligence and transcription accuracy are often considered more mature. JustCall’s AI features are powerful but may require more configuration and tuning to achieve similar accuracy for teams focused purely on voice analytics.
CloudTalk CloudTalk can be more cost-effective for small teams focused solely on call centers. JustCall’s pricing increases as AI, SMS, and automation features are added, which may feel expensive for teams that don’t fully utilize its advanced capabilities.
OpenPhone OpenPhone is simpler and more affordable for startups needing basic calling and texting. JustCall’s advanced sales and AI features can be overkill for very small teams, leading to higher costs and longer onboarding than lightweight alternatives.

Verified Customer Reviews

  • Trustpilot Review (Rating: 4.2/5): Users praise JustCall for strong features and responsive support, with occasional complaints about complexity.
  • Reddit/r/SaaS Review (Rating: 3.5/5): Mixed community feedback highlighting powerful features but inconsistent support experiences.
  • JustCall Customer Reviews (Rating: 4.3/5): Customers highlight CRM integrations, reliability, and measurable sales productivity gains.
  • CallRail Review (Rating: 4.0/5): Reviewers note intuitive setup and strong integrations for sales and support workflows.
  • G2 Review (Rating: 4.3/5): Users value free calling regions, automation, and omnichannel communication features.