Kapture

Automating sales, support, omnichannel service, analytics, and workflow management.

Kapture Overview

Updated November 26, 2025

Kapture CRM is a versatile customer relationship management platform designed to help businesses streamline their sales, support, and service operations. It provides tools for managing customer interactions across multiple channels, automating workflows, and tracking performance through real-time analytics.

With customizable features and seamless integrations, Kapture enables organizations to improve efficiency, enhance customer experiences, and make informed decisions, which supports long-term growth and stronger customer relationships.

Key Features

Ticket management : Collect and organizes all customer queries from email, chat, calls, and social media in one place so support teams can resolve them effectively.
Omnichannel support : Connect every interaction across phone, chat, email, and social channels, and give agents a complete view of customer history for personalized service.
Workflow automation : Automate ticket routing, task assignments, and response templates, which reduces manual effort and allows teams to focus on more complex customer needs.
Self-service portal : Provide customers with a library of help articles and FAQs that answer common questions and lower the volume of incoming support requests.
Analytics and reporting : Deliver real-time dashboards and detailed reports that highlight agent performance, customer satisfaction trends, and service bottlenecks for smarter business decisions.
AI-driven tools : Use artificial intelligence to suggest relevant responses, predict issues, and create faster resolutions that improve efficiency and customer experience.

Price

Pricing plans requires contacting sales

Pricing Item	Details from kapture.cx/pricing
Publicly listed rate	Not provided on the site: you must request a custom quote.
Pricing model	Modular and scalable: cost depends on features, add-ons, users and interactions.
Contract type	Flexible contracts offered (annual or multi-year) with transparent pricing.
“Starting point” info	No specific per-user or monthly rate listed on the vendor site itself.

Here are estimated price:

Pricing Item	Details
Starting Price	Around US $39 per user/month for the Essential plan.
Custom Quote Tiers	Professional & Enterprise plans require contacting vendor for pricing.
Pricing Model Characteristics	Modular, scalable pricing based on users, interactions, AI modules.
Hidden Fees / Contract Flexibility	No hidden fees; flexible contracts (including annual/multi-year) offered.

Pros

Competitor	Pros of Kapture
Freshdesk	Kapture offers AI-powered assistance and multilingual support, which may improve response quality and speed more than Freshdesk’s standard helpdesk features.
Zendesk Support Suite	Kapture provides deep personalization and context-rich customer 360 views, which can feel more tailored and less expensive than Zendesk’s broader but often pricier suite.
Zoho Desk	Kapture includes advanced knowledge base tools and ticket management wrapped in one platform, which can offer more focused support features than Zoho Desk’s middleware setup.
Salesforce Sales Cloud	Kapture simplifies customer support with built-in service features, not requiring the extensive implementation and complexity that Salesforce often demands.
FreshChat	Kapture pairs conversational support with full omnichannel ticketing and analytics in one solution, which can feel more unified than FreshChat’s chat-centric model.

Cons

Competitor	Cons of Kapture
Freshdesk	Freshdesk often provides faster deployment and a more intuitive interface, while Kapture may require more training and setup time.
Zendesk Support Suite	Kapture may offer fewer integrations and marketplace options, whereas Zendesk’s App ecosystem gives broader expansion flexibility.
Zoho Desk	Zoho Desk typically comes at lower cost, especially at entry tiers, while Kapture can be pricier in comparison.
Salesforce Sales Cloud	Salesforce delivers greater scalability, advanced AI tools like Einstein, and extensive reporting, while Kapture remains more modest in enterprise analytics and customization depth.
FreshChat	FreshChat is lighter and easier to manage for pure messaging needs, and Kapture may feel more complex and feature-heavy for teams that only need chat-based customer contact.

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