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Knowlarity Call Recording Software is a cloud-based solution that automatically records inbound and outbound business calls. Designed for small businesses and large enterprises, it helps improve customer experience, monitor agent performance, support training, and resolve disputes.
With cloud storage, analytics, and CRM integrations, Knowlarity enables organizations to gain actionable insights from every customer conversation.
| Plan | Price | Featured |
|---|---|---|
| Unlimited Contact Center Plan (Inbound) | Rs 1,999 /month (Billed Monthly, Per Agent) | Unlimited inbound calls, Cloud contact center, Per-agent pricing |
| Inbound & Outbound Contact Center | Rs 2,999 /month (Billed Monthly, Per Agent) | Unlimited inbound & outbound, Agent analytics, Cloud-based setup |
| Inbound & Outbound Contact Center with Lead Management (Tentacle) | Rs 3,499 /month (Billed Monthly, Per Agent) | Lead management (Tentacle), Inbound & outbound calling, Agent productivity tracking |
| Softphone with MPLS – Unlimited Inbound | INR 1,999 /month (Billed Monthly, Per Agent) | Unlimited inbound calls, MPLS connectivity, Softphone support |
| Softphone with MPLS – Unlimited Inbound + Outbound | INR 2,999 /month (Billed Monthly, Per Agent) | Unlimited inbound & outbound, MPLS network, Contact center features |
| Softphone with WebRTC – Unlimited Inbound + Paid Outbound | Rs 1,499 /month (Billed Monthly, Entry: 10 Agents) | Unlimited inbound, Paid outbound usage, WebRTC softphone |
| Softphone with WebRTC – Unlimited Inbound + Outbound | Rs 1,999 /month (Billed Monthly, Entry: 10 Agents) | Unlimited inbound & outbound, WebRTC calling, Cloud deployment |
| Missed Call Plan | Rs 5,000 /month (Billed Monthly) | Missed call number rental, 2 lakh free missed calls/month, SMS & email alerts |
| Toll Free – Basic Plan | Rs 21,000 /year (Billed Annually) | 500 free incoming minutes/month, 400 free outgoing minutes, Toll-free number |
| Toll Free – Advance Plan | Rs 28,800 /year (Billed Annually) | 500 free incoming minutes/month, 1200 free outgoing minutes, Reduced outbound rates |
| Toll Free – Premium Plan | Rs 46,200 /year (Billed Annually) | 500 free incoming minutes/month, 5,000 free outgoing minutes, Lowest outbound rates |
| Prepaid – Advance Plan | Rs 16,800 /year (Billed Annually) | Call recording (3 months), 5 channels, 1 virtual number |
| Prepaid – Premium Plan | Rs 34,200 /year (Billed Annually) | Call recording (12 months), 10 channels, 1 virtual number |
| Prepaid – Premium Plus Plan | Rs 60,000 /year (Billed Annually) | Call recording (12 months), 20 channels, High-volume calling support |
| Automatic Outbound Dialer (OBD) | Contact Sales | Predictive & progressive dialers, Agent-specific calling, Call metrics & insights |
Price details: https://www.knowlarity.com/pricing/voice
Competitor |
Pros |
|---|---|
| Exotel | Compared to Exotel, Knowlarity offers more bundled pricing for call recording with contact center features, making it cost-effective for growing teams. Its interface is simpler for non-technical users, and built-in analytics reduce reliance on third-party tools for monitoring and training, especially for Indian and emerging-market businesses. |
| JustCall | Knowlarity is generally more affordable than JustCall for high-volume call recording use cases. It is easier to deploy for local and regional teams and provides stronger native support for Indian telecom regulations, making it more practical for compliance-focused organizations. |
| Twilio | Unlike Twilio’s developer-centric approach, Knowlarity is easier to use out of the box with minimal setup. Businesses benefit from predictable pricing and ready-made call recording features without needing engineering resources, which is ideal for operations and support teams. |
| Freshcaller | Knowlarity provides deeper telephony coverage and more flexible call recording storage options than Freshcaller in emerging markets. Its pricing scales better for large agent teams, and it supports a wider range of voice solutions beyond basic call center needs. |
| RingCentral | Compared to RingCentral, Knowlarity is significantly more cost-effective for businesses primarily focused on call recording and voice operations. It is easier to configure, has lower per-agent costs, and better suits organizations that do not require a full unified communications suite. |
Competitor |
Cons |
|---|---|
| Exotel | Compared to Exotel, Knowlarity can feel less flexible in API-level customization. Advanced developers may find fewer granular controls for deeply customized call workflows, which could limit highly tailored telephony implementations. |
| JustCall | JustCall offers more polished global CRM integrations than Knowlarity. Businesses with heavy international sales operations may find Knowlarity’s integrations less extensive and its UI slightly dated in comparison. |
| Twilio | Twilio outperforms Knowlarity in terms of global scalability and advanced programmability. Large enterprises needing complex, multi-country deployments may find Knowlarity less flexible for highly customized, code-driven communication workflows. |
| Freshcaller | Freshcaller provides a more modern UI and smoother onboarding experience. In comparison, Knowlarity’s dashboard may require more initial training for new users, especially those unfamiliar with cloud telephony systems. |
| RingCentral | RingCentral delivers a broader unified communications ecosystem. Knowlarity is more voice-centric, so organizations seeking advanced video meetings, team messaging, and collaboration features may find it functionally narrower. |
