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Laserfiche

Laserfiche

Automate document management, workflows, and compliance, boosting efficiency across industries.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Laserfiche Overview

  • Updated August 8, 2025

Laserfiche is a robust business automation platform designed to streamline document management, workflow processes, and compliance. It enables organizations to digitize, store, and manage documents securely while automating repetitive tasks and workflows.

With features like e-forms, records management, and analytics, Laserfiche enhances efficiency, reduces errors, and ensures regulatory compliance across industries such as government, healthcare, and finance, empowering businesses to optimize operations and improve decision-making.

Key Features

  • Document Management: Centralizes digital documents, images, and videos in a secure repository, enabling easy organization, searchability, and retrieval to reduce paper usage and enhance accessibility.
  • Workflow Automation: Streamlines repetitive tasks like document routing and approvals using a no-code/low-code drag-and-drop interface, reducing manual errors and boosting efficiency.
  • Electronic Forms (e-Forms): Allows creation of digital forms for data capture and auto-filing, simplifying processes like onboarding and approvals with secure, anywhere access.
  • Records Management: Supports compliance with tools for managing document lifecycles, audit trails, and regulatory standards like HIPAA and FERPA, ensuring secure archiving.
  • AI-Powered Data Capture: Uses artificial intelligence to extract and process data from documents, forms, or scanned files, accelerating workflows and decision-making.
  • Integration Capabilities: Connects with systems like Salesforce, SAP, and Office 365 via APIs, iPaaS (Boomi, MuleSoft), or direct integrations, enabling seamless data flow.
  • Secure Access Controls: Provides granular permissions and encryption to protect sensitive data, ensuring secure access and compliance with industry regulations.
  • Analytics and Reporting: Offers dashboards and visualizations to monitor workflows, track process efficiency, and measure employee workloads for continuous improvement.
  • Real-Time Collaboration: Enables teams to edit and share documents simultaneously, improving teamwork and reducing delays across departments.
  • Solution Marketplace: Provides pre-built process templates and partner integrations to quickly customize and deploy automation solutions for specific business needs.

Price

  • Laserfiche Cloud Starter ($50/user/month): Document management, basic workflows, e-forms, mobile capture, basic integrations.
  • Laserfiche Cloud Professional ($65/user/month): Advanced workflows, analytics, records management, enhanced integrations.
  • Laserfiche Cloud Enterprise (Custom pricing): Full platform functionality, custom integrations, scalable for large organizations.
  • Laserfiche Self-Hosted ($540-$950/year): On-premises document management, compliance tools, customizable features.

Pricing details: https://www.laserfiche.com/pricing/

Pros

Competitor

Pros of Laserfiche
Microsoft SharePoint Laserfiche excels in enterprise content management with a user-friendly, no-code/low-code interface that simplifies designing complex workflows and forms, unlike SharePoint, which often requires developer expertise for advanced customization. Its robust records management and compliance tools are tailored for regulated industries like government and healthcare, offering a more focused solution than SharePoint’s broader collaboration platform.

Laserfiche’s AI-powered data capture and analytics enhance automation efficiency, surpassing SharePoint’s limited native automation capabilities. Customer reviews highlight Laserfiche’s ease of use and quick deployment, with a 4.7/5 rating on Gartner Peer Insights compared to SharePoint’s 4.6/5.
OpenText Documentum Laserfiche offers a more intuitive interface and faster deployment than OpenText Documentum, which can be complex and slow to implement. Its transparent pricing, starting at $50/user/month for cloud plans, contrasts with Documentum’s often opaque, enterprise-scale costs.

Laserfiche’s AI-driven data capture and pre-built Solution Marketplace templates enable quicker automation, earning it a top spot in G2’s ECM Grid with higher customer satisfaction than Documentum. Its modern APIs and iPaaS integrations (e.g., Boomi) provide seamless connectivity with systems like Salesforce, making it more adaptable for mid-sized organizations.
IBM FileNet Laserfiche provides a modern, cloud-native experience with easier integrations into platforms like Office 365 compared to IBM FileNet’s dated interface and complex setup. Its drag-and-drop workflow designer and Solution Marketplace accelerate process automation, appealing to users seeking rapid deployment.

Laserfiche’s customer reviews on PeerSpot give it a 10/10 for usability, outpacing FileNet, which struggles with flexibility. Its pricing, starting at $50/user/month, is also more accessible than FileNet’s enterprise-focused costs, ideal for organizations prioritizing cost-efficiency and scalability.
DocuWare Laserfiche outperforms DocuWare with advanced AI for data capture and analytics, offering more sophisticated automation for complex workflows. Its extensive integration options via APIs and iPaaS provide greater flexibility than DocuWare’s limited ecosystem.

Laserfiche’s records management and compliance features are stronger for regulated industries, which earns higher customer satisfaction on TrustRadius. While DocuWare’s pricing may start lower, Laserfiche’s comprehensive functionality, including real-time collaboration and analytics, justifies its $50-$65/user/month cost for businesses needing robust ECM solutions.

Cons

Competitor

Cons of Laserfiche
Microsoft SharePoint Laserfiche lacks SharePoint’s extensive collaboration and intranet features, which are deeply integrated into the Microsoft 365 ecosystem, making it less ideal for organizations prioritizing team collaboration over document management. Its pricing, starting at $50/user/month, can be higher than SharePoint’s bundled plans (as low as $5-$25/user/month with Microsoft 365).

Customer reviews note Laserfiche’s admin console lacks centralized control over all aspects, unlike SharePoint’s more customizable platform, which can be a drawback for organizations with in-house developers.
OpenText Documentum For large enterprises with complex, global operations, Laserfiche may not match Documentum’s scalability and depth in handling extensive content management needs. Documentum’s robust framework supports intricate legacy integrations better than Laserfiche’s newer architecture.

Customer reviews on PeerSpot suggest Documentum’s advanced customization suits niche enterprise requirements, while Laserfiche’s cloud focus and $50-$65/user/month pricing may limit flexibility for organizations needing on-premises solutions or facing high user counts.
IBM FileNet Laserfiche’s feature set, while comprehensive, may not compete with IBM FileNet’s depth for massive enterprise-scale deployments, particularly for legacy system integrations. FileNet’s advanced business intelligence and reporting tools outshine Laserfiche’s analytics, which some users find less robust.

Pricing for FileNet can be more flexible for on-premises setups, whereas Laserfiche’s cloud plans ($50-$65/user/month) may not suit organizations avoiding cloud solutions, as noted in TrustRadius reviews.
DocuWare Laserfiche’s higher starting price ($50/user/month) compared to DocuWare’s more affordable plans (starting around $14-$29/user/month) can deter small businesses with tight budgets. DocuWare’s simpler interface is preferred by users seeking plug-and-play solutions, as Laserfiche’s advanced features like AI and analytics may introduce a steeper learning curve.

Customer reviews on FinancesOnline note Laserfiche’s thick client limitations, such as restricted security management, compared to DocuWare’s straightforward functionality.

Customers' Reviews From Reliable Websites

Gartner Review
Capterra Review
Reddit Review
G2 Review
SoftwareReviews Review