LeadSquared’s Service CRM

Manage customer service, automate workflows, and track support.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

LeadSquared’s Service CRM Overview

  • Updated November 17, 2025

LeadSquared’s Service CRM is a customer relationship management platform designed to simplify service operations and improve customer satisfaction. It helps businesses manage inquiries, automate workflows, and track support activities in one place. The system provides detailed reporting and customer insights, which support faster issue resolution and better decision-making.

With its user-friendly interface, it allows teams to collaborate efficiently and ensures consistent, high-quality customer service across different communication channels.

Key Features

  • Ticket management : The system centralizes all customer issues and inquiries, which ensures quick tracking, faster resolution, and greater visibility across service operations.
  • Omnichannel support : It allows businesses to handle requests from phone, email, chat, and social channels, which creates a seamless and unified customer experience.
  • Workflow automation : Automated workflows route tickets, assign tasks, and send timely updates, which helps service teams improve efficiency and maintain consistent service standards.
  • Unified customer profiles : Every customer’s history, interactions, and preferences are stored in one place, which enables more personalized engagement and faster issue resolution.
  • Real-time reporting : Managers gain access to dashboards and performance metrics, which support better decisions, track team productivity, and highlight areas needing improvement.

Price

Plan / Product Price* Notes
Sales CRM “Sales Pro” US $60 per user/month (billed annually) Base price listed on the Sales CRM pricing page.
Sales CRM “Sales Super” US $100 per user/month (billed annually) Higher tier listed on same page.
Education CRM (for up to 10 users) US $14,400 annually (Pro plan) Up to 10 users, specific vertical pricing.
Education CRM “Super” (for up to 10 users) US $18,000 annually Advanced feature set, same user count.

Pros

Competitor Pros of LeadSquared’s Service CRM
Zendesk Service Suite LeadSquared offers integrated Sales CRM support and AI-assisted summarization. It also handles complex ticket hierarchies through parent-child linking.
Zoho Desk LeadSquared provides unified views and workflow automation while linking to broader sales workflows in one system.
Freshdesk LeadSquared presents a structured ticketing model that supports multi-layer issue tracking and integrates smoothly with sales for seamless handoff.
HubSpot Service Hub LeadSquared delivers automated workflows tied to service and sales, offering AI ticket insights that complement rather than fragment data.
Intercom LeadSquared focuses on organized support tickets and structured automation, and it builds in parent-child ticket logic for clarity in complex cases.

Cons

Competitor Cons of LeadSquared’s Service CRM
Zendesk Service Suite LeadSquared lacks the massive integration portfolio and marketplace that Zendesk offers for expanding workflow ecosystems quickly.
Zoho Desk LeadSquared may feel less beginner-friendly and lacks voice-based AI assistants like Zoho’s Zia for quick insights.
Freshdesk LeadSquared does not match the extremely intuitive agent navigation and broad self-service portal features that Freshdesk emphasizes.
HubSpot Service Hub LeadSquared does not offer a free-forever tier and the seamless inbound marketing and CRM convergence found in HubSpot.
Intercom LeadSquared’s interface may seem less conversational and less centered on proactive chat-based engagement than Intercom’s platform.

Customers' Reviews From Reliable Websites

G2 Review
Trustpilot Review
TrustRadius Review
Capterra Review
Reddit Review