Lightspeed CRM

Manage retail sales, inventory, and customer relationships.

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Lightspeed CRM Overview

  • Updated October 18, 2025

Lightspeed CRM is a retail-focused customer relationship management solution designed to help businesses streamline operations and strengthen customer connections. It integrates sales, inventory, and customer data into one platform, allowing retailers to track purchases, manage stock, and create personalized experiences.

With features for loyalty programs, targeted marketing, and reporting, Lightspeed CRM enables retailers to drive growth, improve efficiency, and deliver consistent, customer-focused service.

Key Features

  • Customer Management : A unified profile system that stores purchase history, preferences, and key details. Retailers gain a complete view of every customer, allowing personalized service and stronger long-term relationships.
  • Inventory Tracking : Real-time visibility across all locations keeps stock accurate and balanced. Automatic updates align inventory with sales, reducing shortages and preventing overselling.
  • Sales Reporting : Clear, customizable reports transform data into actionable insight. Retailers can track trends, measure performance, and plan confidently for growth.
  • Loyalty Programs : Built-in tools make it simple to create reward systems and targeted promotions. Repeat purchases increase, and customer loyalty grows with every visit.
  • E-Commerce Integration : A single connected system unites online and in-store transactions. Orders, payments, and customer data flow together seamlessly across every channel.

Price

Product Plan Monthly Price (USD) Notes
Lightspeed Retail (X-Series) Plus US $289/month This is the publicly listed rate for the “Plus” tier.
Lightspeed Retail – US Processing Rates — — Credit-card processing via Lightspeed Payments: 2.6% + $0.10 in-person / 2.9% + $0.30 card-not-present.
Lightspeed Restaurant POS Starter US $69/month Entry plan listed for a restaurant subscription.
Lightspeed Restaurant POS Essential US $189/month Mid-tier restaurant plan.
Lightspeed Restaurant POS Premium US $399/month Highest published tier for restaurant segment.

Pros

Competitor Pros of Lightspeed CRM
HubSpot Lightspeed CRM brings built-in retail-specific tools and inventory syncing that deliver more direct value for physical stores than HubSpot’s marketing-focused setup, which is broader but less tailored to in-store retail operations.
Salesforce Lightspeed CRM gives out-of-the-box retail workflows and loyalty features that reduce setup effort, where Salesforce often demands heavy customization before it suits retail use.
Zoho CRM Lightspeed CRM provides a unified retail point-of-sale and customer system that simplifies operations, while Zoho CRM may require integrating separate inventory tools.
Pipedrive Lightspeed CRM combines POS, inventory, and customer data in one package that’s more complete for retailers, whereas Pipedrive focuses mostly on sales pipelines without embedded retail module support.
Freshworks (or Freshsales) Lightspeed CRM gives direct real-time control over physical store operations plus in-house e-commerce linkage, rather than Freshworks’ more general CRM tools geared toward support and sales.

Cons

Competitor Cons of Lightspeed CRM
HubSpot Lightspeed CRM lacks a free-forever tier and wide third-party marketing integrations, which HubSpot offers generously even on its free plan.
Salesforce Lightspeed CRM does not offer the deep AI-driven analytics and enterprise-level customization that Salesforce delivers with Einstein and its broader ecosystem.
Zoho CRM Lightspeed CRM may come at a higher cost and narrower app ecosystem, while Zoho CRM remains more affordable and has seamless integration across Zoho’s suite of business apps.
Pipedrive Lightspeed CRM is more complex and possibly more expensive for small sales teams, whereas Pipedrive offers a simpler, more lightweight pipeline-first interface.
Freshworks (or Freshsales) Lightspeed CRM does not include built-in customer support features like ticketing or live chat in its CRM, while Freshworks offers those inherently, which may benefit service-focused businesses.

Customers' Reviews From Reliable Websites

G2 Review
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