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Moveworks

Enterprise-grade AI assistant platform for automated employee support and workflows

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

Moveworks Overview

  • Updated February 3, 2026

Moveworks is an enterprise AI Assistant platform designed to help employees search, automate, and complete tasks across business applications. Powered by an advanced reasoning engine, it goes beyond chat-based answers to execute end-to-end workflows.

Moveworks integrates with hundreds of enterprise systems, supports multilingual environments, and is built with strong security and compliance for large, global organizations.

Key Features

  • Agentic AI Reasoning Engine: Understands intent, plans actions, and executes workflows autonomously across enterprise systems.
  • Enterprise Search & Action: Unified search that not only finds information but also completes tasks end to end.
  • AI Agent Studio: Build and customize AI agents for IT, HR, Finance, and other business workflows.
  • Extensive Integrations: Connects with thousands of enterprise applications through plugins and pre-built connectors.
  • Security & Compliance: Designed for regulated enterprises with ISO, SOC 2, HIPAA, GDPR, and FedRAMP support.

Price

Plan Price Featured
Enterprise (Custom Quote) Custom pricing (Annual Contract) AI assistant with task automation, Enterprise integrations, Reasoning Engine access
AWS Marketplace – Enterprise Tier (1,000–2,500 Users) $150 per user / year (12-month contract) Scalable enterprise deployment, AWS procurement, Per-user annual pricing

Price details: https://www.moveworks.com/us/en/pricing

Pros

Competitor

Pros
ServiceNow Virtual Agent Compared to ServiceNow’s Virtual Agent, Moveworks is faster to deploy and delivers stronger natural language understanding without heavy configuration. Users often find Moveworks easier to adopt enterprise-wide, with more intuitive conversational flows and broader cross-application automation rather than being tightly bound to a single ITSM ecosystem.
Microsoft Copilot Moveworks provides deeper enterprise workflow automation than Microsoft Copilot, which is primarily focused on productivity within Microsoft 365. Moveworks excels at resolving IT and HR requests across many third-party systems, offering more mature intent handling and end-to-end task execution in complex enterprise environments.
Zendesk AI Unlike Zendesk AI, which is optimized for customer support tickets, Moveworks is purpose-built for internal employee support. It offers broader automation, better enterprise search, and stronger multilingual support, making it more suitable for large global workforces rather than external-facing service desks.
Freshservice Moveworks outperforms Freshservice in advanced AI reasoning and automation depth. While Freshservice is more affordable and simpler, Moveworks handles complex workflows across departments, making it a stronger choice for enterprises needing scale, governance, and cross-functional automation.
IBM Watson Assistant Compared to IBM Watson Assistant, Moveworks requires less AI training and ongoing tuning. Enterprises benefit from faster time to value, pre-built enterprise use cases, and easier integration with modern SaaS tools, rather than relying on heavy customization and data science resources.

Cons

Competitor

Cons
ServiceNow Virtual Agent For organizations already deeply invested in ServiceNow, Moveworks can add overlapping functionality and higher costs. ServiceNow’s native tools may be sufficient for simpler IT workflows, reducing the justification for Moveworks’ premium pricing in single-platform environments.
Microsoft Copilot Moveworks lacks the tight, native integration with Office apps that Microsoft Copilot offers. Teams heavily centered on Word, Outlook, and Excel may find Copilot more convenient, while Moveworks requires broader system integration to realize its full value.
Zendesk AI Zendesk AI is significantly cheaper and easier to manage for support-focused teams. Moveworks’ enterprise scope and complexity can feel excessive for organizations that only need ticket deflection and basic automation rather than full employee experience transformation.
Freshservice Freshservice offers clearer, transparent pricing and faster onboarding for mid-sized teams. Moveworks’ custom quotes, longer sales cycles, and implementation effort may slow adoption for organizations without dedicated enterprise IT resources.
IBM Watson Assistant IBM Watson Assistant can be more flexible for highly customized AI models. Moveworks trades that flexibility for speed and ease, which may limit deep customization for enterprises with very specific conversational AI research or proprietary model requirements.

Verified Customer Reviews

  • G2 Review (Rating: 4.6/5): Users praise ease of use and strong AI automation, but some mention high pricing and long enterprise sales cycles.
  • Gartner Review (Rating: 4.5/5): Reviewers value enterprise-scale automation and reliability, while noting implementation effort and cost can be significant.
  • SoftwareReviews Review (Rating: 4.4/5): Customers report stable performance and good support, but say customization sometimes requires vendor assistance.
  • Featured Customers Review (Rating: 4.8/5): Enterprises cite major time savings and automation wins, though smaller teams feel it may be more than they need.
  • Ravenna.ai Review (Rating: 4.0/5): The platform is described as powerful for complex enterprises, but reviewers warn about cost and operational overhead.