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NAPA TRACS Digital Vehicle Inspections

Integrated digital vehicle inspections for transparent auto repair communication

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  • Overview
  • Features
  • Pricing
  • Pros
  • Cons
  • Reviews

NAPA TRACS Digital Vehicle Inspections Overview

  • Updated January 29, 2026

NAPA TRACS Digital Vehicle Inspections is a built-in inspection workflow designed for auto repair shops using NAPA TRACS. It enables technicians to capture photos, videos, and annotations, then share findings with customers in real time.

By improving transparency and communication, DVIs help increase customer trust, streamline approvals, and boost average repair order value.

Key Features

  • Digital Inspection Media: Capture and share photos, videos, and annotations directly from technician workflows.
  • Customer Transparency: Send inspection results to customers to clearly explain urgent and future repair needs.
  • Integrated Workflow: DVIs connect seamlessly with estimates, work orders, and invoicing inside NAPA TRACS.
  • VIN-Based Intake: Quickly scan VINs to start inspections and populate vehicle details accurately.
  • Third-Party DVI Integrations: Works with leading aftermarket DVI partners for flexible inspection options.

Price

Plan Price Featured
Silver $109/mo (Billed Monthly) Unlimited estimates and invoices, VIN scanning, inventory management
Gold $219/mo (Billed Monthly) Mitchell1 ProDemand integration, advanced reporting, technician productivity tools
Gold Plus $249/mo (Billed Monthly) Unlimited users, 2-way text messaging, TRACSFlow workflow automation

Price details: https://napatracs.com/why-napa-tracs/pricing/

Pros

Competitor

Pros
AutoVitals NAPA TRACS DVIs are more tightly integrated with shop management, eliminating the need for syncing between systems. This reduces setup complexity and ongoing costs while keeping inspections, estimates, and approvals in one interface.
Shop-Ware Compared to Shop-Ware, NAPA TRACS offers a more established ecosystem with NAPA and Mitchell1 data sources, making inspections more data-rich without requiring additional subscriptions.
Mitchell1 Manager SE NAPA TRACS provides stronger native texting and inspection-sharing tools, improving customer communication speed and approval rates during the inspection process.
Tekmetric NAPA TRACS DVIs appeal to traditional shops seeking structured workflows and proven processes rather than frequent UI changes and rapid feature iterations.
RO Writer Compared to RO Writer, NAPA TRACS offers more modern inspection presentation and smoother multimedia sharing with customers.

Cons

Competitor

Cons
AutoVitals AutoVitals delivers a more visually polished customer-facing inspection experience, while NAPA TRACS DVIs can feel more utilitarian in presentation.
Shop-Ware Shop-Ware’s cloud-native design offers faster updates and a more modern interface compared to the more traditional NAPA TRACS environment.
Mitchell1 Manager SE Mitchell1 users may find their inspection workflows simpler to learn, whereas NAPA TRACS DVIs have a steeper learning curve initially.
Tekmetric Tekmetric emphasizes ease of use and modern UX, while NAPA TRACS can feel dated to shops accustomed to newer SaaS interfaces.
RO Writer RO Writer may be more flexible for highly customized inspection templates compared to NAPA TRACS’ more standardized approach.

Verified Customer Reviews

  • Capterra Review (Rating: 4.2/5): Users highlight improved customer communication and easier access to inspection and service history.
  • Software Advice Review (Rating: 4.2/5): Reviewers praise reporting and inspection depth but note a learning curve in system settings.
  • GetApp Review (Rating: 4.2/5): Customers value digital inspections but mention limited integrations outside the NAPA ecosystem.
  • SourceForge Review (Rating: 4.0/5): Users appreciate faster estimates and integrated digital vehicle inspections.
  • NAPA TRACS Customer Story (Rating: 5/5): Shops report increased efficiency and better inspection documentation for customer trust.